I hate Verizon
They do not give a crap about their customers, and offer nothing unless you are a 16 year-old girl in high school wanting to run up your wireless bill that you don't pay for with crappy ringtones and games that you play once.
WHERE IS MY GD XV6800!!!!!!!!!!!!!!!!!! 👿 👿 👿
WHERE IS MY GD XV6800!!!!!!!!!!!!!!!!!! 👿 👿 👿
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go get it on sprint, or wait patiently.
I'm sorry, did you not take your grown-up pills today?
I'm sorry, did you not take your grown-up pills today?
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Go to another carrier then. Really. Cuz I'm sure they will be so much better.
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yo, MT verizon, are you from there, or work there now? wondering, 'cuz that's where I grew up.
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Your a moron.
I just had a customer in who was about 60 minutes over her plan, her billing cycle ends today, she had a family emergency over the past 3 days and has used over 400 peak minutes during that time.
Since today is the last day of her billing cycle she cant backdate her plan and go higher (has to be more then 2 days before the end of the cycle).
We called CS and explained the situation to them, they volunteered to give her a one time credit of 250 minutes to help with the situation.
Thanks to the kind folks at VZW and great CS that really truly care about their customers, this lady avoided at least $30 in overage that Verizon had every right in the world to tell her tough and bill her for the overage.
So dont say t...
(continues)
I just had a customer in who was about 60 minutes over her plan, her billing cycle ends today, she had a family emergency over the past 3 days and has used over 400 peak minutes during that time.
Since today is the last day of her billing cycle she cant backdate her plan and go higher (has to be more then 2 days before the end of the cycle).
We called CS and explained the situation to them, they volunteered to give her a one time credit of 250 minutes to help with the situation.
Thanks to the kind folks at VZW and great CS that really truly care about their customers, this lady avoided at least $30 in overage that Verizon had every right in the world to tell her tough and bill her for the overage.
So dont say t...
(continues)
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good post! I've had similar situations personally and verizon has always been very easy to talk to and very good to work with. I rarely leave a phone call with CS feeling unsatisfied
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Are you serious that it has to be before the last two days of the cycle? I've never ran in to that! Wow
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Yeah, if you try to backdate a plan that is within 2 days of the bill cycle ending, it will give you an error message that says "this plan is not backdatable".
CS cant even over ride it.
CS cant even over ride it.
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It's the new billing system. The old one would spit out a cryptic code sometimes but it's essentially the same thing. Sometimes the system will start running bills 48 hours before bill cycle. However, there's never any harm in trying the plan change. Sometimes it'll go through. It's a complete toss up and there's no way to know if it'll go through or not, but it has for me on bill cycle on a number of occasions. 🙂
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As mentioned elsewhere, just because the system won't let you do something doesn't mean that you can't do something for a customer or even that you're going against policy for a customer.
That being said, I'm not seeing this error occur very often at all anymore.
That being said, I'm not seeing this error occur very often at all anymore.
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That's a system limitation, not a policy issue, so even in the last 2 days the proper protocol is to "allow" the price plan change and then go back in and re-rate the bill. Many CSRs won't make the change because a. they don't keep up on the policy, and b. even if they do, a lot of supervisors don't care what the policy is and will mark them down for issuing credits of any kind.
If you are in a situation like that, I would never, of course, recommend that you hang up and get a different representative. Each call you make in costs us about seven bucks or so...
If you are in a situation like that, I would never, of course, recommend that you hang up and get a different representative. Each call you make in costs us about seven bucks or so...
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you have to manually re-rate. the system wont let you backdate if you have an EVDO capable handset, there are system limitations that wont let you retroactive change the data capabilities that are connected with the phone. if you have a non vcast phone your fine. but the'll re-rate your bill as long as you call before the bill cycle ends. if you wait, then your screwed.
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flashbox said:
Uh... Grammer much?
Uh... spelling, much? It's spelled 'grammar'.
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flashbox said:
Duh?
Yep, 'duh' on your part, all right.
It's okay, we know that trolls tend to be spelling challenged. In fact, it's kind of a requirement. 😉
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I just realized that it seems like people on this forum will not really get my joke so allow me to explain. This will save a lot of people's time who will more than likely find it necessary to respond to this post with "spelling much?", and to those of you who wish to do so i say... duh. Thank you all!
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flashbox said:
I just realized that it seems like people on this forum will not really get my joke so allow me to explain. This will save a lot of people's time who will more than likely find it necessary to respond to this post with "spelling much?", and to those of you who wish to do so i say... duh. Thank you all!
Nice attempted save, exlax. But you were a lil' too late. 😉
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flashbox said:
Your a moron.
LOL, I got the troll mad. Score one for me! 🤣
And it's spelled "you're". Score two!
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This is evidence that you have no sense of humor... "Your" get it?? So that takes care of score two. As for "score one" I am not angry, but I am saddened by the fact you still didn't get it... I am sorry little guy...
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You are very bad at this trolling thing. 🙄
Would you like some pointers?
Would you like some pointers?
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No, actually, I meant it. 🙂
You really suck at this, and I was going to give you a few pointers to help you out, since you obviously need them.
But, if you just want to keep on sucking, don't let me stop you.
You really suck at this, and I was going to give you a few pointers to help you out, since you obviously need them.
But, if you just want to keep on sucking, don't let me stop you.
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If you can't backdate the price plan change because it's too close to then end of the bill cycle shouldn't you just be able to future date the price plan change and rework it? That's how we do it, it's not the customer's fault that we could not bkdt the pplan chg.
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I can't stand when people come to a Verizon Forum(or at&t or Sprint or whoever) and post "I Hate Verizon" (or whoevere)threads...
so I just change the subject line...
so I just change the subject line...
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That policy is just gay. Over here at Cell One, we can back date up until the day changes from the last day of there cycle to the first day of their new cycle. Sometimes, we can even change it for a few hours into the new cycle. I guess Cell One just kicks Verizon's a#@ when it comes to customer service.
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woodywoody500 said:
Over here at Cell One, we can back date up until the day changes from the last day of there cycle to the first day of their new cycle.
Didn't ATT just acquire you? 👀
I thought there is no more Cell One, pretty soon.
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They bought Dobson. Cell One is just a name that is lent out to use! I believe Alltel bought the name and then sold it but not sure!
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I think Western Wireless originally had the Cellular One name, then they got bought out, and the name went to Dobson.
It's all a bit confusing. In any case, this is prolly the end of the Cell One name, unless someone else buys it out, lol.
It's all a bit confusing. In any case, this is prolly the end of the Cell One name, unless someone else buys it out, lol.
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Actually, Dobson acuired all rights to the name "Cellular One" about four to five months ago I believe. With AT&T buying us at the end of the year, AT&T will own the Cellular One name and anyone who wants to use it will have to deal with them.
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Yeah, I was kinda joking, the ATT buying out Dobson thing has been known here for awhile.
As you might have gathered from this post:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
🙂
As you might have gathered from this post:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
🙂
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I know you were joking. I just was puting the fact in there. I did not mean any offense or mean to sound mean or anything.
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User: flashbox
Member since August 16, 2007
This user does not have profile information.
So, are you and xohm the same guy? You're both trolling the same forum, on brand-new accounts. 🙄
Member since August 16, 2007
This user does not have profile information.
So, are you and xohm the same guy? You're both trolling the same forum, on brand-new accounts. 🙄
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cwcanty said:
lol...you got these trolls on lockdown today son!
Yep... I guess flashbox/xohm is workin' over at the Sprint Store, angry 'cuz the only ppl comin' through the door are current Sprint customers porting to VZW. 🤣
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did you see the moderator deleted the thread that "xohm" started...hilarious
Chris
Chris
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cwcanty said:
did you see the moderator deleted the thread that "xohm" started...hilarious
Chris
Yeah, not only that, but the 'xohm' troll account got banned. Too funny. 😁
Rich and Eric are on their game today, looks like.
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Gets even funnier... in another post, 'xohm' admits that he's Keovani:
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
What's up with that guy? Seems like he totally lost it a few weeks ago, got banned, and now spends all day comin' back under different names and getting banned again. Why bother? 😲
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
What's up with that guy? Seems like he totally lost it a few weeks ago, got banned, and now spends all day comin' back under different names and getting banned again. Why bother? 😲
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Hey how did you know that the moderator deleted the thread (other than it disappeared)?
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umm what do you think happened to it. Go invisible? Considering users can not delete a post after it is posted that is the only other option left!
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I am not some xohm guy. I am simply frustrated with Verizon, and i finally decided to create a forum account so i can express my opinion.
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Express all you want! But you won't get much here. Verizon can do no wrong with 99% of the people here. That in itself is funny to me. And provides my entertainment for the day!
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I'm so sorry for the pathetic responses people are leaving. Obviously you feel this way based off of an experience that you personally had. I apologize for whoever provided that bad experience and want to let you know that I work for verizon and I DEFINITELY care about my customers! Albeit horrible that I have to say this about my own company - go to a different store next time in hopes of a better representative of our company. We aren't all bad - sounds like you ran into a personel problem and hopefully the next person will prove to change your mind.
We can do wrong... and we do mess up but some of us really do strive to set ourselves apart from the mess of lazy/stubborn workers.
We can do wrong... and we do mess up but some of us really do strive to set ourselves apart from the mess of lazy/stubborn workers.
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I'm assuming then that since you think that Verizon is the 'kiddy carrier' via your post, you don;t know the demographics of each carrier..let me enumerate for you.
T-mo and Sprint (sans the Nextel portion) have a higer percentage of the 18-34's. With Nextel, 30 to 45ish but about 3 to 4 times more likely to have an employer paid bill. Verizon and at@t tend to skew older with average median of 45 years old.
So, the little girl deal? not really true...
My point? What really is the point of your rant?
T-mo and Sprint (sans the Nextel portion) have a higer percentage of the 18-34's. With Nextel, 30 to 45ish but about 3 to 4 times more likely to have an employer paid bill. Verizon and at@t tend to skew older with average median of 45 years old.
So, the little girl deal? not really true...
My point? What really is the point of your rant?
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