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Verizon Wins JD Power Call Quality Survey... Again

SystemShock

Sep 7, 2007, 5:27 AM
Latest JD Power Call Quality Survey is out... VZW romped again:


Verizon Wireless performs particularly well in the study, ranking highest in four of the six U.S. regions examined, including ranking highest in a tie with Alltel in the Southeast region. U.S. Cellular also ranks highest in the North Central region, while AT&T ranks highest for the first time in the Southwest area. Study results by region are:

Northeast Region: Verizon Wireless ranks highest in the region, with fewer problems reported than the regional average with initial connections, echoes and voice distortion.

Mid-Atlantic Region: Verizon Wireless ranks highest for a sixth consecutive time, with fewer interference/static and echo problems experie
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wombough

Sep 7, 2007, 6:01 AM
As I said before and keep saying I think its BS. So alltel wins in the southeast huh. That is who we use now in the southeast. And my wife tells me all the time she liked sprint better as far as calls go. But we like the price and features alltel has better.

So my point is for every person that you find that says one carrier is better you can find another we a different choice!
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the_eraser

Sep 7, 2007, 6:32 AM
I call BS! how did TMobile go from tied on pretty much all markets to "mid-pack"?
AT&T not best in the North East region? BS
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SystemShock

Sep 7, 2007, 6:43 AM
the_eraser said:
I call BS! how did TMobile go from tied on pretty much all markets to "mid-pack"?
AT&T not best in the North East region? BS

For T-Mobile, you may be confusing the Call Quality survey results with the Customer Service survey JD Power also does.

In the CS survey, T-Mobile usually cleans up. But customer service is obviously not the same thing as network/call quality.

Far as ATT losing in the Northeast region, oh well. I wouldn't cry too much about getting second place there, but if y'all don't like it feel free to complain to JD Power.
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wombough

Sep 7, 2007, 6:47 AM
As I say they are as good as movie reviews. WORTHLESS!!
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SystemShock

Sep 7, 2007, 6:53 AM
Well opinions are like naggy girlfriends, Wom... everyone has one. 😎

In any case, your opinion is noted. But its only one opinion. The JD Power study was the compilation of over 25,000 users surveyed. In other words... 25,000+ opinions.

25,000 > 1. But your mileage may vary.
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wombough

Sep 7, 2007, 7:48 AM
I still think they a BS. You can only do this test with experts. Did I see they said static in one of the areas. WOW I thought static went away with analog? But anyway these must be the same people that think when they are on extended network with verizon they are still on verizon's network!
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robtheman

Sep 7, 2007, 9:32 AM
wombough said:
WOW I thought static went away with analog?


Analog hasn't gone away yet.
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wombough

Sep 7, 2007, 9:34 AM
sorry I was a few months to early!!
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robtheman

Sep 7, 2007, 2:20 PM
Seriously. Come back and reference this thread in March. Then it will be right.
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BeachSlapped

Sep 8, 2007, 1:41 AM
robtheman said:
wombough said:
WOW I thought static went away with analog?

Analog hasn't gone away yet.



But most CDMA carries sell nothing but digital phones, and they have been for many months... So, having "static" issues is ridiculous for any CDMA carrier and IMPOSSIBLE for GSM carriers.
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SystemShock

Sep 8, 2007, 3:07 AM
BeachSlapped said:
robtheman said:
wombough said:
WOW I thought static went away with analog?

Analog hasn't gone away yet.



But most CDMA carries sell nothing but digital phones, and they have been for many months... So, having "static" issues is ridiculous for any CDMA carrier and IMPOSSIBLE for GSM carriers.

Yeah, GSM just garbles the call. That's why my brother dumped ATT, anyway. 😕

Btw, there are plenty of trimode phones still out there...
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SystemShock

Sep 8, 2007, 3:26 AM
PS- List of trimode (digital/analog) phones sold by Verizon either currently, or up until very recently:

- Motorola W315
- LG 3400
- LG 3450
- Samsung u340
- LG 5300
- Samsung a870

There's also allegedly a Moto 325xi coming, which'd you'd expect to be trimode (as other 325s were).
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wombough

Sep 8, 2007, 3:29 AM
its either tri mode or evdo. I have not seen both!
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SystemShock

Sep 8, 2007, 6:29 AM
Yup. But that's not really what we're talkin' about.
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wombough

Sep 8, 2007, 6:40 AM
I know since I brought up the static. Are they polling analog customers?
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the_eraser

Sep 8, 2007, 8:24 AM
wombough said:
Are they polling analog customers?


or, are they recycling the surveys from 1999?
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wombough

Sep 8, 2007, 8:29 AM
ahh didn't think of that one 🤣 🤣 🤣 🤣 🤣

Just goes to show you the "customers" they are polling don't know what the hell they are talkign about!
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SystemShock

Sep 8, 2007, 11:53 AM
wombough said:
Just goes to show you the "customers" they are polling don't know what the hell they are talkign about!

🙄 😛 🙄
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wombough

Sep 8, 2007, 11:55 AM
come on I know you know static does not exist in a digital signal. So when they say people say they have less static with one carrier you have to raise the BS flag!
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SystemShock

Sep 8, 2007, 11:57 AM
wombough said:
come on I know you know static does not exist in a digital signal. So when they say people say they have less static with one carrier you have to raise the BS flag!

Uhh... Wom, what part of the fact that there's a lot of trimode phones out there did you not get? 👀

Instead of doing uninformed complaining, why not read the survey?
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wombough

Sep 8, 2007, 12:03 PM
I understand that but that is comparing apples and oranges. Lets see ATT tmobile and sprint do not have analog networks! Alltel and verizon do! Maybe USSC I am not sure! So how can you compare? Would love to hear this one! And I believe verizon was less likely to hear static? And they just happen to have a analog system that you could possible get static on go figure!

I no damn well there are allot of trimode phones out there. My point is your roaming unless you have one with verizon or alltel! (I am only including the big carriers.
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SystemShock

Sep 8, 2007, 12:11 PM
Sigh. If you'd bothered to actually read the survey, Wom, you'd understand that it wasn't all about static.

In fact, the major parameters were the following:

- dropped calls
- static/interference
- failed connection on the first try
- voice distortion
- echoes
- no immediate voice mail notification
- no immediate text message notification

Static isn't even one whole category, it's actually 'static/interference'. I'm glad they threw the static in there, again, for the trimode phone users.

So... what is it you're complaining about again, Wom?
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wombough

Sep 8, 2007, 12:15 PM
I am not complaining about a god damn thing I am discussing that I feel these are BS. You poll 10000 people. Half is their fault the call doesn't go through for they don't' even know how to work the phone.

I do't care who really is number one. Hell the carrier I use won in the area I use the phone in. I am not getting a better price since they won. I don't think my friends are envious of me. And I sitll think when I had sprint were I live now I got clearer calls. So that is what I am saying!
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SystemShock

Sep 8, 2007, 12:20 PM
Well, actually they polled 25,000 people, not 10,000. Better statistically, if you follow.

And Wom, I don't think anyone is saying that because someone won the West region, or whatever, that the carrier that won or lost a region is automatically the best (or worst) in EVERY SINGLE AREA in that region. Just that they were the best OVERALL in that region.

But that's sorta obvious. And nothin' really to get worked up over.
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wombough

Sep 8, 2007, 12:23 PM
I understand all that. And I don't get worked up on here about anything. Its all mostly buying my time and entertainment.
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SystemShock

Sep 8, 2007, 12:26 PM
Got it. But if that's the goal, you'd prolly get more mileage out of being in the Lounge, discussing which NFL team is gonna win the SuperBowl this year. 😎
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wombough

Sep 8, 2007, 12:27 PM
yeah but I like wireless. One of my intrests. That and common sense!
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SystemShock

Sep 8, 2007, 12:30 PM
For me, it'd be wireless, custom cars, and Vida Guerra. 🤤
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wombough

Sep 8, 2007, 12:32 PM
😉 custom cars is a good one.
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SystemShock

Sep 8, 2007, 12:28 PM
PS- If you haven't been there, this is the Lounge:

https://www.phonescoop.com/forums/forum.php?ff=5 »
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wombough

Sep 8, 2007, 12:08 PM
and its not uniformed complaining. Its debating. But I guess you don't know the difference.
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SystemShock

Sep 8, 2007, 12:14 PM
Given the fact that you don't seem to have actually read the survey, yes, I'd have to call it uninformed. What other word should I use?

Read it, and I will gladly take that back. Right now, your chief gripe seems to be that the 25,000 customers surveyed do not agree with you.

While I respect your opinion, I also respect theirs, too. Should I not? 😲
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wombough

Sep 8, 2007, 12:41 PM
ddin't say they don't agree with me at all. I think they are all close. That is all none shine over the others. So that is my point.
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SystemShock

Sep 8, 2007, 11:54 AM
the_eraser said:
wombough said:
Are they polling analog customers?


or, are they recycling the surveys from 1999?

Oh, don't be so butthurt, eraser.

I'm sure ATT will ace one of these things, come 2099. 😎
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jrfdsf

Sep 7, 2007, 3:20 PM
I'm more impressed with CR. But they say pretty much the same thing.

BTW, both CR and JD Powers recommends MOTOS!
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BeachSlapped

Sep 8, 2007, 1:42 AM
jrfdsf said:
I'm more impressed with CR. But they say pretty much the same thing.

BTW, both CR and JD Powers recommends MOTOS!


And we all know how misleading that is.....
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wombough

Sep 8, 2007, 1:53 AM
That just proves my point more how these so called reports are BS.

People like the way motos look so regardless how they work people want them. We are a sight and hearing society. If it looks and sounds good they want it regardless of how it preforms!
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jrfdsf

Sep 8, 2007, 11:13 AM
wombough said:
That just proves my point more how these so called reports are BS.

People like the way motos look so regardless how they work people want them. We are a sight and hearing society. If it looks and sounds good they want it regardless of how it preforms!


If that were true, then Toyota and Honda would also fail in those surveys because they both build very plain, unimpressive vehicles compared to BMW, GM and Chrysler.

The bottom line is no matter how good something looks, if it doesn't perform well and costs a lot of money on upkeep, no one will buy it. Most people aren't wealthy, and therefore must budget their money accordingly.
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wombough

Sep 8, 2007, 11:17 AM
are you F***ing kidding me. I don't care who you are. When you put down 15 to 30 grand you go for what works and is the best. Come on you can't compare that with a cell phone!

I can't count how many times I spoke wiht females mostly. Why you get that razr. It was cute they say.

Please I can't believe you went there.
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jrfdsf

Sep 8, 2007, 11:24 AM
In terms of expense, perhaps different.

Yeah, some (maybe a lot) of folks DO buy things based on appearance, but that is why you survey LOTS of people. That way you get a more realistic idea of what is or isn't good.

Kind of like "word of mouth", only written down and documented.
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wombough

Sep 8, 2007, 11:26 AM
well I also say people go by what they hear. Like verizon is the best and sprint sucks. Just liek verizon was so good at the extended network. If you polled people if that meant they were roaming I bet 90% would say no I am on verizon's network just the extended network!
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jrfdsf

Sep 8, 2007, 11:32 AM
I do agree that when you have bad experiences with customer services, it DOES influence how you view a company as a whole, including network performance.

If we get treated "like a king" and promptly, we tend to be more forgiving when we do experience network issues. The reverse being true as well.

Personally, I've had no dropped calls with my ic502 phones, and no "network busy" messages. If I have a signal, I can make a call, if I don't, I can't. I think Sprint's lousy CS is the REAL problem over there, and not the network or their phones.

But then, that's MY opinion and experience, not that of everyone else, necessarily.
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Cellenator

Sep 7, 2007, 9:11 PM
Like i said verizon overall is the Best carrier!!!!
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BeachSlapped

Sep 8, 2007, 1:41 AM
Cellenator said:
Like i said verizon overall is the Best carrier for crippled devices!!!!


Oh yes, I agree on that one... 😉
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robtheman

Sep 8, 2007, 2:21 PM
Nice. AT&T has crippled devices. Hence, Verizon is better than AT&T.
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