Question on the 30 Day Guarantee...
Q: For your 30 days, they don't count the day that you got the phone as the first day?
If they did, and you got your phone on, say, the 1st, then you'd have to exchange by the 30th.
The way I always thought they did it, they count FROM the day you got it. In other words, you get the phone on the 1st, you have until the 31st to exchange it.
But I could be wrong. Thoughts?
If they did, and you got your phone on, say, the 1st, then you'd have to exchange by the 30th.
The way I always thought they did it, they count FROM the day you got it. In other words, you get the phone on the 1st, you have until the 31st to exchange it.
But I could be wrong. Thoughts?
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Unfortunateky I think they count the 1st day. So you would have till the 30th. Just a friendly reminder for those Test Drive customers: 1. port your number to new carier 1st. 2. return equipment to store it was purcased from. (If done online you are two days in the hole due to shipping. i.e. 28 days)
3. It can still take 2 billing cycles to get all of your credits/refund.
3. It can still take 2 billing cycles to get all of your credits/refund.
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bigredslave said:
Unfortunateky I think they count the 1st day. So you would have till the 30th.
Hmm, that kinda sucks... I bet a lot of customers mistakenly think that it's 30 days from the day they got the phone. âšī¸
In a situation like that where they're one day off, will the store still let an exchange go through? Should the customer call *611 and try to get a note put on their account?
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If they are one day off, only in the most extreme cases will we note the account. You basically have to be a customer with us for years, and years, or have excellent payment history. If you just signed up, I don't know any Reps that will notate that for you. Its best to take it back after two-three weeks instead of 30 days.
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I don't know many managers that won't give the customer a 1 or 2 day window
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aughey29 said:
I don't know many managers that won't give the customer a 1 or 2 day window
Bingo. I was really worried, but went in Sunday and exchanged my 8300 for an 8350 on the 31st day. đ
The rep was super-nice. He said I could've even been another couple of days late, and he still would've done it.
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