Voyager upgrade gone?
Just yesterday i saw I could upgrade to the voyager for 199.99 with NE2. Well I was going to pre-order today, but the voyager was gone. The only pre-order was the Venus. Anyone know what's up? 😕 😕
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they probably sold out or are out of stock...wait a few days and then try again
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Yea.. What is happening is that since the Voyager requires the Nationwide Price Plan you need to first update your plan. Changing your plan will NOT effect your upgrade date or contract term. You will also need to either get the Premium Plan which is a great deal if you use all of those features.. If not that though you need to at least get VCast when you order your Voyager.
Hope that helps 😉
Hope that helps 😉
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Thanks alot.....Now even though I'm on a family plan I have to change my plan? So every line would need to be changed? If my number already has Vcast do I still have to upgrade?
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In our training meeting we were told that a Nationwide price plan change would not be required, only the necessary added features, the $5 mobile web pack would be effecent
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hmmm... we havent had any training on it yet but that would be shocking. Id think they would want more money for full html.
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I dont know, I thought the same thing, my rep told me other wise though, she even said our demo plans wouldnt need to be changed, just airtime required. Guess we shall see.
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The mobile web feature isn't going to work for the Voyager.. It has to be VCast.... and yes I know it sucks but yes the whole Family Share plan would need to be updated to the Nationwide plan... The plans are the same prices (i.e Nationwide Basic) but the Select / Premium plans are more..
So if you already have VCast there won't be a price difference.. 😉
So if you already have VCast there won't be a price difference.. 😉
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Wow its amazing how indirects and customer service recieve different training. In my call center we were trained jst as tinkers07 said..activating the Voyager requires the Nationwide plan. I had a chance to demo the voyager for two days and EPP still made me change to the Nationwide plan in order to activate the ESN.
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So what happens if you simply do an ESN change in eroes to this device?
Also, if you work in a call center, and are so up to date, how do you process a new referral credit?
I have been gloing round and round with customer care reps on this for 4 days now, they just say "uhhhhh, can I place you on hold for a few minutes"
Then come back and say "Uh, we dont know"
Also, if you work in a call center, and are so up to date, how do you process a new referral credit?
I have been gloing round and round with customer care reps on this for 4 days now, they just say "uhhhhh, can I place you on hold for a few minutes"
Then come back and say "Uh, we dont know"
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Well I am in National Accounts.. So I don't use Eros.. But I know what you are talking about.. Hopefully it will error out & will require to setup the mtn correctly.. But if not all you are doing is creating a billing mess...
As far as referral credits.. All I know about that is that is done in the Direct VzW Corp stores at the time of activation. Again I am not in sales..
In National Accounts I don't handle very many (if any) Consumer accounts.. But all in all its alot the same.. but so much different. Just a different level of customers that I handle.
As far as referral credits.. All I know about that is that is done in the Direct VzW Corp stores at the time of activation. Again I am not in sales..
In National Accounts I don't handle very many (if any) Consumer accounts.. But all in all its alot the same.. but so much different. Just a different level of customers that I handle.
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And i am in Customer Service recently moved to Data Technician..and the reason we dont know is because we are not trained on Eroes nor credit applications. What I normally do is xfer to activations and they normally are more than happy to assist.
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Ill let you slide on this one, but refferal credits are now done through "my account", the CUSTOMER has to go online and put in that they reffered a friend, agents and direct stores can no longer do it.
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