I assure you that the lg vx 8000 wont be behind gsm phones. I've heard rumors of early 2005 and it will have broadband built in. Go to the 8000 forum and ask people who already have the phone and they will tell you that phone is amazing, its the ferrari of phones.

schnozejt said:
I assure you that the lg vx 8000 wont be behind gsm phones. I've heard rumors of early 2005 and it will have broadband built in. Go to the 8000 forum and ask people who already have the phone and they will tell you that phone is amazing, its the Ferrari of phones.

That's the problem with Verizon. All you get from the reps and execs is talk of rumors.

Verizon won't ever have "the Ferrari of phones". How can anybody believe that, especially with the present Bluetooth mess?

We reps as with most people can not fortell the future, sorry for the inconvenience.

schnozejt said:
We reps as with most people can not fortell the future, sorry for the inconvenience.

Well, you could be better informed.

I wish I could tell my customers who want a problem fixed that "I don't know when it will be fixed" without losing them.

And on Bluetooth, the fix was in the phone to begin with. Those decisions are 100% in Verizon's control - like you are infighting or something, while customers who need basic phone features are bailing out to Cingular.

There are a lot more levels of employees besides customer service at any company. A customer reps responsibility is not to fortell the future, especially in a wireless company because the wireless industry changes so often.

I'm sorry you expected and assumed more from the v710 then what was delivered. There MIGHT be a software upgrade coming out. I guess now you know to look into a product more beforfe purchasing it.

It seems to be more of a "Policy" to have a lack of committment. Here is a typical response:

Thank you for contacting the Verizon Wireless website.

At this time we do not have a time frame as to when a new firmware for the V710 will be available. We apologize for the misinformation, but December 2004 is not the correct answer. We apologize for the inconvience. It is part of our company policy not to release information regarding upcoming products or services provided by our company. Again, we apologize for the inconvience.

Sincerely,

Vince
Verizon Wireless
Data Technical Support

You're saying that VZW reps do not have commitment because we cannot (because we don't know) release info on upcoming products or services. Name one wireless company that will tell you when they are going to release a new phone or price plan. I'm sorry to tell you this but it seems like you are one of those people that is never happy with a company. I really do feel sorry for you, you don't sound like a happy person no matter what a company does for you.

Yes, the first two weeks of training for customer service was titled "don't have commitment."

Lets see that is a normal response for any company. It is called competitive advantage. You do not go out and tell that whole world that next month you will be offering an awesome sale, thus allowing your competition to prepare a "counter attack" in order to minimize your sales.

jhmlbrgr said:
Lets see that is a normal response for any company. It is called competitive advantage. You do not go out and tell that whole world that next month you will be offering an awesome sale, thus allowing your competition to prepare a "counter attack" in order to minimize your sales.

Baloney. Take a look at the weekly press releases here on the home page of

https://www.phonescoop.com/ »

Besides, I am talking about the defective Bluetooth that won't pair with most cars, that all of the major carriers have now, except for Verizon, and how everyone at Verizon acts dumb and clueless as to when that will be fixed.

The weekly news releases do not pertain to wireless plans, promotions or what have you. They simply list new phones coming out.

Retail sales is a difficult and hellish environment. This takes alot of work by marketting to pull off a good promotion.

VZW stands by its policy of not "leaking" information early. If you leak some information and it circles around, you artifically create demand. IF you cannot deliver on that demand then BAD THINGS happen.

ALL the carriers stand on a "don't tell" policy to one extent or another.

The VZW staff do not act dumb or clueless about bluetooth and when it will be "fixed'. We simply are not told. Plain and simple. If you don't tell me something then I cannot tell anyone else. It is simple logic ...
(continues)

GWFOX said:
The VZW staff do not act dumb or clueless about bluetooth and when it will be "fixed'. We simply are not told. Plain and simple. If you don't tell me something then I cannot tell anyone else. It is simple logic. really.

What would Verizon do if it launched a new handset that would not dial certain area codes?

Would you say "We know about the problem and here is what we are going to do about it", or would you say "We know about the problem and we don't know if or when it will ever be fixed."

That's the case with the BT cars. About a million of them per year now can't synch up with any Verizon phone.

'We simply are not told' that we need to switch to Cingular to get a functional BT handse...
(continues)

This isn't meant as a flame but I believe your comparison is flawed.

Being unable to dial certain area codes would limit the main function of a cell phone where as the BT capability is an additional feature.

Also I think we're beating a dead horse here. It's not like the reps do not want to give you the information. It's that for some reason the decision was made to limit BT functionality and a reason was not given. You cannot explain something that you don't know about. If you do, you end up with misinformation and more crap to worry about.

I'm not disagreeing with you. I think limiting the function wasn't a wise choice and I'd be upset if I didn't have that option but again you can't get an answer for something that isn't known.

Tebor0 said:
Being unable to dial certain area codes would limit the main function of a cell phone where as the BT capability is an additional feature.

Also I think we're beating a dead horse here.

You guys really ought to just sell plain vanilla StarTac phones or whatever. Maybe I should just buy everybody in my company new phones from Cingular for Christmas.

I think we're beating a dead horse here, too.

I gotta add my two bits to some talking goin on in here.

Cars & speed limiters> Among the many reasons, first & foremost is the speed rating of the tires designed for the car. Other factors apply too, but let's get back to gabbing about phones.

Dan717, I couldn't agree more with you opinion about Family Firsters and the Churchey's. Brainwashed from birth, but get them in college & they're stripping on Spring Break. Then it's back to church again. Well, let's get back to gabbing about phones.

Verizon phones still suck. I'm in the increasing minority, but I just began two new Cingular accounts (friendlier phones). I'm canceling my Verizon service at the end of the month. My current phone was for the regional market & I needed a natio...
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Exactly where are these custoemrs who are bailing to Cingular coming from? The numbers don't show it. It sounds like more wishful Cingular thinking. How can you say so many people are bailing to Cingular when Cingular's churn rate is double Verizon's? How can you say Cingular is a growing concern when they are only adding about 1/2 the customers of Verizon.
No, The facts show that Cingular is really not growing in proportion to its size. T-Mobile is growing faster than Cingular, Sprint Nextel is growing faster than Cingular. Verizon is growing at a rate that is faster than all.

Bluetooth, bah! A weak technology that looks great on a weak network. What will you Cingular lock-steppers say when you have UMTS and Bluetooth is slower than y...
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Uhm... Bluetooth is not network reliable... So how would UMTS directly effect Bluetooth? Not to mention... Is it possible that Bluetooth may have an upgrade on speed? After all, technologies tend to do that you know...

Both companies are going to the future... Hence the Network upgrades to 3G on both ends...

I never denied VZW's network was extremely well built, and agree they have less dropped calls, but you make it sound like Cingular has a crap network all-around that never works... This is just not the case... Our GSM network is extremely well built... your statement is just biased... Speaking about assumptions... Do you have numbers for both networks? I agree VZW's implementation of CDMA is superb... But you're taking away credit...
(continues)

speck said:
Uhm... Bluetooth is not network reliable... So how would UMTS directly effect Bluetooth? Not to mention... Is it possible that Bluetooth may have an upgrade on speed? After all, technologies tend to do that you know...

Both companies are going to the future... Hence the Network upgrades to 3G on both ends...

I never denied VZW's network was extremely well built, and agree they have less dropped calls, but you make it sound like Cingular has a crap network all-around that never works... This is just not the case... Our GSM network is extremely well built... your statement is just biased... Speaking about assumptions... Do you have numbers for both networks? I agree VZW's implementation of CDMA is superb.

...
(continues)

UMTS however will be implemented for a connection over the network. Bluetooth is implemented for a connection between devices. In terms of speed yes UMTS blows BT out of the water... I don't see how it's redundant though when each technology will be used for different purposes...

Jeff was not pointing that out... If you read his post he was simply insulting Cingular... We have to come full circle to the basics of English and how your use of words could mean something completely different... For example we'll compare your post and Jeff's post...

Jeff's post was entirely an attack on Cingular... Whereas your post is pointing out where VZW beats Cingular but at no point directly putting it down...

I agree w/ you VZW has made an art o...
(continues)

speck said:
UMTS however will be implemented for a connection over the network. Bluetooth is implemented for a connection between devices. In terms of speed yes UMTS blows BT out of the water... I don't see how it's redundant though when each technology will be used for different purposes...

Jeff was not pointing that out... If you read his post he was simply insulting Cingular... We have to come full circle to the basics of English and how your use of words could mean something completely different... For example we'll compare your post and Jeff's post...

Jeff's post was entirely an attack on Cingular... Whereas your post is pointing out where VZW beats Cingular but at no point directly putting it down...

I ag

...
(continues)

Yeah, I think it's pure genius VZW has done in the implementation of their CDMA... Personally, I think I may get a VZW phone to test out the EV-DO when it's made available... If VZW implements EV-DO the way they've done everything else; right! Then it will definitely be worth trying out. I'll just be weary of which phone I choose, hopefully they won't hinder too many functions. For someone like me that rarely uses a cell phone to make a call, Features (a.k.a. Useless crap) is very important...

This however brings another thought to mind that I would like to point out... I love the flexibility we have in the USA as far as this industry is concerned... I have the ability to stay w/ my carrier, still be able to purchase a phone from any oth...
(continues)

speck said:
Yeah, I think it's pure genius VZW has done in the implementation of their CDMA... Personally, I think I may get a VZW phone to test out the EV-DO when it's made available... If VZW implements EV-DO the way they've done everything else; right! Then it will definitely be worth trying out. I'll just be weary of which phone I choose, hopefully they won't hinder too many functions. For someone like me that rarely uses a cell phone to make a call, Features (a.k.a. Useless crap) is very important...

This however brings another thought to mind that I would like to point out... I love the flexibility we have in the USA as far as this industry is concerned... I have the ability to stay w/ my carrier, still be able

...
(continues)

Forgive me if I was a overly opinionated in my post. It was written in what my wife calls a rare fit of anger. It pretty well showed.
The problem with bluetooth on a high speed network is that the network will spend considerable time waiting for the slower bluetooth connection. Kind of like a computer waiting for dialup.
There are technologies beyond bluetooth, one is 802.11g on the phone. Many more devices to choose from and much faster speed and better range. This will appear on some of the AT&T phones when they begin their MVNO on Sprint.
Another is WIMAX which may replace CDMA and UMTS. It is much faster and has much better range and capacity than either CDMA or UMTS.

Cingular is a viable option. Their network is not terrible. I...
(continues)

SPCSVZWJeff said:
If the Verizon reps did the same on the Cingular network you would be just as frustrated.

I'm quite aware that I'm nitpicking but it is happening. 🙂

http://whatis.techtarget.com/definition/0,,sid9_gci7 ... »

802.11g definition

I agree w/ you whole heartedly... I am all for discussion involving VZW and Cingular and like you I think it should be more than just "We're better"...

As far as bluetooth I understand what you mean though... On the bright side though Cingular disables that BT profile... SO it wouldn't really be an issue... Nobody on the Cingular network can Dial-up via BT... You're right though... it would be redundant to connect UMTS via BT...

Personally I find my discussions w/ VZW pretty much civil... The only carriers I really ever knock are Sprint & T-mobile... Mostly Sprint... 😎

I LOVE MY CINGULAR!!

Likewise!

Glad to hear it.

There is actually room for all of the carriers and all of the technologies. Here in the USA we are more free than the rest of the world. Our government basically says let the best man win, and that is with companies and technologies.
If Cingular works best for you then that's great. I have run into some people that Cricket was the best choice and yet tohers who tracfone was the best choice.
I am extremely partial to CDMA so I don't see what people see in other networks, but hey that's me and my way of seeing the world.

Others see the world differently and that s what makes things interesting.

UH aq phone with EV-DO would defintitely be considered the Ferari of phones. No GSM phone in the US will be caple of thopse types of speeds anytime soon.

You know what I find the most ironic. I read so much on this site about the phones. And I can always tell the anti-verizon people because they always beat the same dead horse... that vzw has crappy phones. You never hear them bash the network or customer care (only if its a personal attack)... you know the things that really matter... just the phones. If the phones are so bad why is it that VZW is the number 1 provider. Yeah you may say Cingular is #1, but really its not. It had to buy ATT to get the top spot, so really its not like it got there through good service and a good network. Yeah, yeah, we'll continue to hear about the phones till we're all blue in the face. But the fact is is you take 100 vzw customers and more than 90-95...
(continues)

It's the same for every company. People will always pick out something they don't like about another company to make themselves feel better about their decision.

For example: Cingular is bad because it had to buy out AT&T. 😛 Or your comment about nobody wanting to leave Verizon. It's simply personal opinion.

Tebor0 said:
For example: Cingular is bad because it had to buy out AT&T. 😛 Or your comment about nobody wanting to leave Verizon. It's simply personal opinion.

Mmmm... no, its really not personal opinion though. The industry keeps careful stats on a thing called 'churn rate', which is what percentage of customers of a carrier decide to leave each quarter.

Verizon consistently has one of the lowest churn rates in the industry; ATTW, before it got bought, had one of the highest.

ATT and Cingular both have some of the highest churn rates in the industry... ATT was getting better though before the merger because of the hiring of like 5000 sst reps. Cingular's churn was not getting better because they are very inflexible with their Customer Care approach, very unlike ATT that was very flexible. In fact the churn rate with ATT can be directly linked to software they used that caused very long wait times which led to hangups.

But as I was originally saying, vzw's churn is extremely low, especially when compared to cing and att. The only company with a lower churn rate is nextel but that is because the nature of their business... corporate clients have a very low churn because of contractual obligations and the dire...
(continues)

Unfornutely I do not have the power of bringing out new phones.

Thanks again for that info. Next month I will be out of a contract, and I'll have some leverage when dealing with carriers. I really hope that Verizon gives a deal on a new phone as they would a new customer. If they think just because I'm month to month, I'm not intitled to break such as a new customer, I will dump them.
By the way, I have never had a bad or stressed out conversation with any Verizon customer service. Everytime I have called them, they have always been helpful. Unlike Cingular's customer service is closed on sundays. Which to me that is kind of stupid, won't you agree?
The main store in Gainesville, Fl. 32614 needs to train their employees better. You can ask one question to four different sales people, and you will ...
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