Verizon wireless surcharge
Okay, it appears many of you work for Verizon or in the industry, so maybe you can help me with this.
I have been a verizon customer for years. Just put the rest of my family on a select plan of 3000 minutes at $179 a month. That is four lines total (two included and two at $10 per line). For my first bill the verizon surcharge was $87! That is 48.6% of my plan cost! Went back to look at my old bills and I was being charged about 19% of my plan fee. Went back and looked at my wifes Sprint family plan surcharge and it was only $9--or .05% of her plan fee. If anyone has knowledge of the formula for these fees I would appreciate your insight. Thanks for your time.
I have been a verizon customer for years. Just put the rest of my family on a select plan of 3000 minutes at $179 a month. That is four lines total (two included and two at $10 per line). For my first bill the verizon surcharge was $87! That is 48.6% of my plan cost! Went back to look at my old bills and I was being charged about 19% of my plan fee. Went back and looked at my wifes Sprint family plan surcharge and it was only $9--or .05% of her plan fee. If anyone has knowledge of the formula for these fees I would appreciate your insight. Thanks for your time.
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I tried to find evidence of that, but I could only find a $19 credit from the unused portion of my old plan on the current charges section. I purchased the phones 12/18 and activated them on 12/25. Even if I was charged for 13 days that is still 34% in surcharges?
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Activation fees are put under Verizon Surcharges. Do you see where you were charged $35 or $25 for the new lines? How many new lines did you add to the plan? If it was 3 then you would be looking at $75 in just activation fees. That could be the situation. And if that is the case your future bills will not have charges like that.
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i re-read your post..
sounds like activation fees
25 per added line 35 for primary
sounds like activation fees
25 per added line 35 for primary
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My primary line was already active and I was only charged one activation fee of $25
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does the bill actually call it "surcharge" or something else? give us the specifics or else we're just gonna be shooting in the dark
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Yes it is spefified as verizon wireless surcharges. This one:
Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a Regulatory Charge (which helps defray costs of various regulatory mandates, including government number administration and license fees) and a Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) to recover costs imposed on us by the government to support universal service, and may include other charges also related to our governmental costs. It also includes an Administrative Charge, which helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephon...
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Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a Regulatory Charge (which helps defray costs of various regulatory mandates, including government number administration and license fees) and a Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) to recover costs imposed on us by the government to support universal service, and may include other charges also related to our governmental costs. It also includes an Administrative Charge, which helps defray certain costs we incur, currently including (i) charges we, or our agents, pay local telephon...
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surcharge is the category, not the specific line item charge on your bill
post an image of your bill (black out all the personal stuff) and i'll explain
post an image of your bill (black out all the personal stuff) and i'll explain
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You guys were right. The large surcharge WAS indeed three activation fees of $25 (both the first customer service guy and I missed all of those the first time I called them) + a surcharge of $12. It appeared they were charging me for seven lines instead of four but that was because I ported three numbers from Sprint.
Because I read through this forum and gain some insight in regards to what customer service people go through I was able to remain calm, cool and collected and the person I talked to did the same and all (13 pages of bills) was explained. The activation fees were never forwarned by the sales rep at the store, nor was there anything on the the customer agreement so he could not waive those fees--although he said he wished he ...
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Because I read through this forum and gain some insight in regards to what customer service people go through I was able to remain calm, cool and collected and the person I talked to did the same and all (13 pages of bills) was explained. The activation fees were never forwarned by the sales rep at the store, nor was there anything on the the customer agreement so he could not waive those fees--although he said he wished he ...
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13 page bill??? they need to get you off detailed billing.....
the line items for the charges will still show up but there just won't be a list of all the numbers everyone in the family called and received calls from
the line items for the charges will still show up but there just won't be a list of all the numbers everyone in the family called and received calls from
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they can waive activation fees like paris hilton does coke...
I woulda just called back and talked to someone else.
You have a 30 day cancelation policy, tell them that att offered to waive your fees if you ported over and they will waive them
I woulda just called back and talked to someone else.
You have a 30 day cancelation policy, tell them that att offered to waive your fees if you ported over and they will waive them
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thebiggestguy said:
they can waive activation fees like paris hilton does coke...
I woulda just called back and talked to someone else.
You have a 30 day cancelation policy, tell them that att offered to waive your fees if you ported over and they will waive them
Only on the newly activated lines, which are only $9.99 lines, so they would say "see ya, have fund dropping calls and using data at dial-up speeds." Also, the second rep would just look in the remarks and say well the other rep denied you so I'm going to do the same.
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btw, the activation fees are in the customer agreement. You might want to read contracts before you sign them..
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Have you gotten past page 3 yet? This will show you the total "VZW Surcharges" it should show you also the page numbers of what page has what number on it. It sounds like you got charged $25 per secondary line in activation fees then got the standard charges on all 4 lines. Surcharges are all going to be based on the zip code on your primary place of use address. There isn't a formula. It isn't neccessarily a percentage. Usually it's a flat rate per line. I think some areas of California have percentage based VZW surcharges because of CPUC so it is possible. Usually these fees are standardized across carriers by the FCC or local governing bodies and therefore will change from time to time. They usually go up 20 to 40 cents at a time.
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Correct....It's just the activation fees for the new lines making the surcharges higher the first month when adding new lines of service. Activations fees are $25 or $35.
Surcharges are normally either an activation fee, reconnection fee or early termination fee, besides the normal surcharges billed to you every month.
Surcharges are normally either an activation fee, reconnection fee or early termination fee, besides the normal surcharges billed to you every month.
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