right on... now you're empowered? inpowered? on steroids? you know what i mean anyway 🤣

Yah, the would be empowered. Inpowered would be if you're on our prepaid plan...

that's not funny 🤨 🤣

well now i have the issue where i tried removing the blocks for mobile web and downloads online so i could download backup assistant and it keeps telling me it is unable to verify my account info to call cust service and i did and they say it should work.

tell them to do it for you then... lazy b@stards 😁

Tell them with authority that it isn't. Don't let those lazy guys push you around. If they won't help, have them transfer to you technical support.

i asked for one girls supervisor and she said my issue wasnt important enough to her supervisor to take the call.

You sure you're not talking to Sprint?

yeah lol im sure

Wow. So you have you gotten the issue resolved yet?

nope its still broken. i use this phone as my phone so i have to wait until my boyfriend comes home later tonight to call them from his.

The GIN (Get It Now) block could be active in MTAS- you would need Tech to remove the block. CS can not access that. As far as your issue not being worthy of a Supervisor, just say fin and call back and get another Rep who actually cares about their job and explain what happened and hopefully they will get you to tech or a Sup. Since you removed the block online via My account, it may have been delayed in the switch. Hopefully this is resolved for you, if not please call back. It is our job to take care of the customers!