Verizon Reps Please Advise!
Here is my situation. My husband and I have had Verizon for many years now and are happy with the network and customer service. Fall 2007 we renewed our family plan and got 2 Motorola w385 phones. I had a lot of problems with my phone and Verizon replaced it 3 times within a 2 month period...when I started having problems with the 3rd phone they switched me out to the Motorola Krzr. I have now had 4 Krzrs within the last 3 months due to them malfunctioning and reliablilty. Verizon has also replaced my husband's W385 3 times. My Krzr is having problems AGAIN and so is my husband's W385. Verizon has been no hassle about replacing our phones. We are still within our 1 year warranty period.
My question: Is there a way for Verizon to gi...
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My question: Is there a way for Verizon to gi...
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It sounds like Verizon is following protocol at least in the case of your phone...after three exchanges the policy is to offer you a different replacement phone of equal value..that is why they switched you to the kazr. Unfortunately that phone is a total piece of crap to.
I would call verizon and explain to them that you're still having difficulties with your phones, and what you want. Verizon is very good, I would not be surprised if they swapped you out for those phones, or offered some decent discount. Hope that helps you some.
I would call verizon and explain to them that you're still having difficulties with your phones, and what you want. Verizon is very good, I would not be surprised if they swapped you out for those phones, or offered some decent discount. Hope that helps you some.
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Thank you for your response. Verizon has been great...it is just the crappy luck with the crappy Motorolas....as I said I do not expect them to give me two free ENV2 but since we are still in the warranty period and have gone through SOOOOO many Motorolas in a short amount of time...can they give us a discount or credit without extending our contract again.
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yeah just call up 611 and explain it to them, just talk kindly which I'm sure you'll do..and you should get results. They want their customers happy, you just got some bum luck with those crappy motos..stick with LG for now on 😉
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do u have insurance on ur phones? if not u can request "one year pricing" . it will be more then the 2 yr contract price but less then full retail...atleast call them to see what the price with "one year pricing" would be
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