Questions to any of you Verizon Reps?
Ok, I currently have a EnV(the original orange one) and I'm on the second one, since March, I keep having problems with the charging port, all my friends have had problems with that too. I haven't had to use my insurance because Verizon gave me another one for free since my phone messed up with-in 30 days. My question is since I've only had the phone for two months, is there a possible way I could get an EnV2? I'm willing to pay the difference off between the two phones, but I just don't want to pay full price for the phone, so is there a way I can get an EnV2? So any VZW Reps. that can help with this question,please answer with details.
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If you continue to have problems and really haggle around w/FRU (the nicer the better). They usually work with you a little bit. JUST BE NICE. Yes, the 9900 has had problems with the charge port. I FRU'd my EnV right before i got my curve and my replacement had the charge port fall right out of it.
Do however, make sure the EnV2 is what you want. I wouldn't make the move myself. I got the curve instead
Do however, make sure the EnV2 is what you want. I wouldn't make the move myself. I got the curve instead
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Ok, I will put my 2 cents in on this one. I work for web chat and as far as we have been told after you exchange it the 3rd time under warranty (bringing it in the 4th time) you can order a new phone of your choice at the discounts you deserve. I could be wrong though.
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Could be and are. You must have the phone replaced 3 times within (I believe) 90 days for the same reasons. What I would suggest is to make sure you like the enV2 for one and then be very nice to the store reps and see if they can allow a one time courtesy to exchange to a new env2 due to it being a recurring issue. If you do have the phone replaced 3 times under warranty and then are changed to the enV2...this will reset your New Every Two/Upgrade date.
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Hmm...well what we offer is if you HAVE had your phone replaced 3 times under warranty withing 90 days (like its been said) we don't offer a BRAND new phone off the floor at the NE2 price...we offer a warranty exchange device of equal features (or lesser if you choose) as long as you purchase a battery *because warranty replacements do not come with batteries* Most people love this idea they come out spending 39.99+tax and get a phone!
In your case, I and my team have done a one time exchange to customers who are extremely polite and not rude, it's the golden rule. It all really depends on your rep to be honest with you :/
In your case, I and my team have done a one time exchange to customers who are extremely polite and not rude, it's the golden rule. It all really depends on your rep to be honest with you :/
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I would like to know what happens with your phone issues. I'm betting you will have to pay full retail. Verizon has no rhyme or reason on how they operate
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