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call connect issue?

bizkitsngravy

Jan 28, 2005, 2:40 AM
I'm actually posting this for a friend and fellow co-worker of mine. She has an LG VX-6000 ( I believe- it was ya'lls first camera phone) Anyway...we were sitting there tonight and we were so dead it wasn't funny. (dead meaning not busy lol). I was just looking at her phone because I Was bored and she said something was wrong with it, so I asked her what and she said she can't get through to voice mail...so we played around with it a bit, dialed "1", then "*86"...Full signal, said 1x next to it but the call just wouldn't go through, continuously said "connecting". All her other calls were fine she said...Though I work for a wireless company, I wouldn't know where to begin troubleshooting a VZW phone...any help please??
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VZWREPBSC

Jan 28, 2005, 3:23 AM
Extended or vzw coverage? 😲
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bizkitsngravy

Jan 28, 2005, 10:48 AM
pretty sure vzw coverage, didn't have the roaming indicator on the screen....
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GWFOX

Jan 28, 2005, 1:24 PM
This is a relatively simple question.

The first thing you should do is pop the battery off the phone and give it about 30 seconds to 1 minute. Wireless phones are like mini computers. The more things we shove into these phones, the more times they can lock up. Re-attach the battery and power it on. Go check the system setting. It should be under option #9 - settings, then under the system option. Make sure it is set to automatic-B.

If the phone still will not dial out/receive, call into customer service at 1-800-922-0204. Explain to the CSR that you've pulled the battery and reset the phone and it still doesn't work. Politely ask to speak to tech support. Tech Support will troubleshoot the phone with you. They even have a tech line the...
(continues)
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bizkitsngravy

Jan 29, 2005, 8:33 PM
Hey thanks! She said she did that, and something about it not being set to "B" and that's what did it 😁
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