I'm a rep, and I'm not having a bad day. However, I get SO annoyed when I customer does not get one thing done and then threatens with cancelation. "I've been a customer for 10 years, and I pay my bill (which I signed up for, and we provide a service for) and I deserve everything under the sun." Annoying, and greedy but I guess that is America for you. It just makes me feel more like hanging up, because as a consumer I pay for my services to yet when something goes wrong I don't just call their Customer Care to demend compensation for every small thing. Its time people grow up.