Worst customer service.....
VERIZON!!!
I called verizon a little over a month ago to change my plan from a 1500 min plan on one line to an uln talk message plan, and my second line to a basic plan.
😎 cool...
so to make a long store short, I got my bill and the plan was never changed to the unl just the next higher plan, (which isn't a big deal to me, mistakes happen) I called to have the plan changed to unl AGAIN.. and the rep on the phone told me "ok please hold I need to review this with my sup and we will apply the new plan" ....holding... the rep comes back and informs me that she changed the plan effective today and that it was all taken care of... 👀 I then asked her if I would be issued credits since I went over my min due to the incorrect plan c...
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I called verizon a little over a month ago to change my plan from a 1500 min plan on one line to an uln talk message plan, and my second line to a basic plan.
😎 cool...
so to make a long store short, I got my bill and the plan was never changed to the unl just the next higher plan, (which isn't a big deal to me, mistakes happen) I called to have the plan changed to unl AGAIN.. and the rep on the phone told me "ok please hold I need to review this with my sup and we will apply the new plan" ....holding... the rep comes back and informs me that she changed the plan effective today and that it was all taken care of... 👀 I then asked her if I would be issued credits since I went over my min due to the incorrect plan c...
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🤣 🤣 🤣 whatever this is a really bad troll post, back to sprint where they take care of you 🙄 HAHAHA
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If your story is true....then I must say that I apologize for your mistreatment.
Let's look at a few things you mentioned.
1- The rep had to "review with a Supervisor" to change your calling plan?--- If so, that rep must have just stepped out of training and was on their first call. No rep needs to talk to a supervisor to change a calling plan!
2- The rep told you charges were valid and no credits due?--- That would mean they reviewed the remarks on the account and found nothing to collaborate your version of the story. At this point, since this person was on their first call, the rep was trying to do the right thing. However if they could see that your story matched up then they would have issued credits without delay.
4- You think it...
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Let's look at a few things you mentioned.
1- The rep had to "review with a Supervisor" to change your calling plan?--- If so, that rep must have just stepped out of training and was on their first call. No rep needs to talk to a supervisor to change a calling plan!
2- The rep told you charges were valid and no credits due?--- That would mean they reviewed the remarks on the account and found nothing to collaborate your version of the story. At this point, since this person was on their first call, the rep was trying to do the right thing. However if they could see that your story matched up then they would have issued credits without delay.
4- You think it...
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One more thing to add… If the rep truly hung up on this customer, there would be records of that. Starting last month, EVERY call is recorded and any sup can pull it even if it is an out-source call, AND they can follow the call if it was a transfer in order to listen to the entire conversation. And if that is not enough, there are crystal reports that can be generated to see if that rep actually pressed the release key.
Also, with recent changes to the way that calling plan changes are done, you can now back date changes from the old Americas Choice to the new Nation Wide plans so there is no need to consult anyone unless you just don’t know how to change a plan and that is a completely different story…
It drives me...
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Also, with recent changes to the way that calling plan changes are done, you can now back date changes from the old Americas Choice to the new Nation Wide plans so there is no need to consult anyone unless you just don’t know how to change a plan and that is a completely different story…
It drives me...
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From our center, all calls are not recorded although most are monitored.
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you got a bad rep, probably a new hire judging by how she had to talk to her sup for everything.
Dont let that one call drive you to switch to sprint. sprint has HORRIBLE customer service. nearly every call to sprint is like that or worse (some dude in india who cant relate to your situation at all).
just call back and im sure the next rep will credit your overages.
Dont let that one call drive you to switch to sprint. sprint has HORRIBLE customer service. nearly every call to sprint is like that or worse (some dude in india who cant relate to your situation at all).
just call back and im sure the next rep will credit your overages.
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VZW doesn't have a 1500 minute plan first of all, second, a rep wouldn't hang up on you with their supervisor right there.
You can go back to sprint, if you even have vzw service, I can pretty much assure you that you'd get about the same service as you listed above from sprint.
Also you can change your bill online with vzw and see which price plan you're on.
You can go back to sprint, if you even have vzw service, I can pretty much assure you that you'd get about the same service as you listed above from sprint.
Also you can change your bill online with vzw and see which price plan you're on.
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There are still quite a few customers who have it. I don't know why since the 1400 min plan is $10 cheaper but regardless they still have it.
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kjames18 said:
VERIZON!!!
I called verizon a little over a month ago to change my plan from a 1500 min plan on one line to an uln talk message plan, and my second line to a basic plan.
I just want to make sure that i have this correct it i understand what you are saying above you have a family share plan with 2 phones is this correct
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