? for Call Center Reps
I have a question for VZW call center reps. When your centers have been open Christmas does it seem like you've had enough volunteers so that no one is drafted to work? We've just been told that we may be open Christmas. I wonder if Verizon gives Muslims an automatic pass not to work on holidays like Ramadan.
I can already feel a cold coming on for Christmas Day .
I can already feel a cold coming on for Christmas Day .
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There will not be enough volunteers so, if you are not high on the seniority, you will be working. Even if that is your scheduled day off! They will give you the option of overtime pay or another day off. The call centers rotate holidays. So, if you will have Thanksgiving off this year, you will work Christmas. Next year it will be the opposite. It may depend on the center and department, but I think you would only work until 5pm.
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It depends. We typically have enough volunteers, but I'd say that you should try to protect yourself from working any particular holiday by volunteering for another available holiday.
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I work in one of the North East call centers and During the Winter holidays if your call center is open they do ask for volunteers and then if they dont get enough you maybe drafted in order of reverse seniority. Depending on what dept you work will depend your schedule. Customer Service usually gets to leave at 5pm but essential employees like Tech and DST are stuck working untill 11pm.
It used to be that all centers were open during all holidays and then they only needed a few employees and usually they had enough volunteers and they couldnt bug you if you worked at least 2 holidays. Now that they are rotating holidays if you are a recent hire you maybe stuck working the holiday. Some call centers like our 24 hour center in SC don...
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It used to be that all centers were open during all holidays and then they only needed a few employees and usually they had enough volunteers and they couldnt bug you if you worked at least 2 holidays. Now that they are rotating holidays if you are a recent hire you maybe stuck working the holiday. Some call centers like our 24 hour center in SC don...
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