Verizon is doing something right!
VZW tops latest J.D. Power customer care study.
Allie Winter
Story posted: August 14, 2008 - 1:05 pm EDT
Verizon Wireless ranked highest in J.D. Power and Associates’ 2008 Wireless Customer Care Performance study. The results, which normally find T-Mobile USA Inc. on top, included more than 11,000 respondents and were based on three areas, including telephone calls with a service representative and/or automated response system (ARS), visits to a retail wireless store, and via the Internet. Customers were especially impressed with Verizon Wireless’s ability to resolve a problem in one contact.
What drives most customers crazy — waiting on hold — has begrudgingly increased overall. The industry-wide average a...
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Allie Winter
Story posted: August 14, 2008 - 1:05 pm EDT
Verizon Wireless ranked highest in J.D. Power and Associates’ 2008 Wireless Customer Care Performance study. The results, which normally find T-Mobile USA Inc. on top, included more than 11,000 respondents and were based on three areas, including telephone calls with a service representative and/or automated response system (ARS), visits to a retail wireless store, and via the Internet. Customers were especially impressed with Verizon Wireless’s ability to resolve a problem in one contact.
What drives most customers crazy — waiting on hold — has begrudgingly increased overall. The industry-wide average a...
(continues)
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cellenator already beat you to it not that anyone really cares.
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