Can't we all just get a long
I'm a cingular rep; or cingy as i've heard. Why is it that we love to argue with each other so much. You want facts here they are cell phone service is not an exact science; it's freking radio signal some place you can pick i up some places you can. Things such as buildings landscape and even the weather affects it at times. So let us all "chill" and talk about soemthing we all have in common some funny as customer stories
end rant
end rant
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whitebird19 said:
or if you want to argue i drive a ford, lets here it chevy drivers
I can't let this go!! Ford Sucks!! Go Chevy!! HEHEHE
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whitebird19 said:
I'm a cingular rep; or cingy as i've heard. Why is it that we love to argue with each other so much. You want facts here they are cell phone service is not an exact science; it's freking radio signal some place you can pick i up some places you can. Things such as buildings landscape and even the weather affects it at times. So let us all "chill" and talk about soemthing we all have in common some funny as customer stories
end rant
Good call. I'll second that.
A friend of mine tells a story about a customer calling in stating that her phone was broken and she just got it. Turns out, she was concerned that there was no dial tone... 🤣 I mean really... Has this customer b...
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ever get this
cust: my phone aint workin
me: well whats wrong
cust: the screen just shut off
me: what were you doing before
cust: nothing the phone was just sitting there not being used
me: ma'am press a buttom
cust: it's back on; what happened
me: you ahve a screen saver
cust: my phone aint workin
me: well whats wrong
cust: the screen just shut off
me: what were you doing before
cust: nothing the phone was just sitting there not being used
me: ma'am press a buttom
cust: it's back on; what happened
me: you ahve a screen saver
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whitebird19 said:
ever get this
cust: my phone aint workin
me: well whats wrong
cust: the screen just shut off
me: what were you doing before
cust: nothing the phone was just sitting there not being used
me: ma'am press a buttom
cust: it's back on; what happened
me: you ahve a screen saver
whitebird19 said:
ever get this
cust: my phone aint workin
me: well whats wrong
cust: the screen just shut off
me: what were you doing before
cust: nothing the phone was just sitting there not being used
me: ma'am press a buttom
cust: it's back on; what happened
me: you ahve a screen saver
🤣 Nice... what about:
cust: My phone's not working right...
rep: Okay wel...
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or
cust my phones not recieving calls
rep well let me place a test call
(test call good)
cust what did you do
rep called you
cust so something was wrong
rep no
cust can i have credit since i had to call in
rep no you phone was fine
cust but i had to call in
rep no( what i wanted to say No your dumb STHU)
and this convo goes on till the cust escalates up
cust my phones not recieving calls
rep well let me place a test call
(test call good)
cust what did you do
rep called you
cust so something was wrong
rep no
cust can i have credit since i had to call in
rep no you phone was fine
cust but i had to call in
rep no( what i wanted to say No your dumb STHU)
and this convo goes on till the cust escalates up
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Thought of another good one:
Cust: what is this 10 cent charge on my bill
rep: it a text emssage charge
cust i don't even know how to do it
rep it was an incomming message
cust if you dont take that charge off right now i will cancel my account and sue you
wow calm down it's 10 freakin cents you want me to mail you a dime
Cust: what is this 10 cent charge on my bill
rep: it a text emssage charge
cust i don't even know how to do it
rep it was an incomming message
cust if you dont take that charge off right now i will cancel my account and sue you
wow calm down it's 10 freakin cents you want me to mail you a dime
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I actually had someone escalate up because i wouldn't give back money for an outgoing text message 1 .10cent charge
or the people upset because their taxes went up and want to cancel; and all you can tell them is it's your local govt not us
or the people upset because their taxes went up and want to cancel; and all you can tell them is it's your local govt not us
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my fav is :
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
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Grantizzle said:
my fav is :
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
I always add, "It will be our secret, sir". 🤣
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PhoenixAshes said:
I always add, "It will be our secret, sir". 🤣
that's really clever. most of the time these customers are of an elderly persuasion. but i like that. "it'll be our little secret sir/ma'am. 😉 "
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PhoenixAshes said:And then you turn to your fellow employees and laugh and laugh and laugh.Grantizzle said:
my fav is :
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
I always add, "It will be our secret, sir". 🤣
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muchdrama said:PhoenixAshes said:And then you turn to your fellow employees and laugh and laugh and laugh.Grantizzle said:
my fav is :
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
I always add, "It will be our secret, sir". 🤣
Wow... Does anyone else feel the love in this thread? I guess we really can get along... 😳 😁
~Steve
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Stevo2k4 said:It's ...muchdrama said:PhoenixAshes said:And then you turn to your fellow employees and laugh and laugh and laugh.Grantizzle said:
my fav is :
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
I always add, "It will be our secret, sir". 🤣
Wow... Does anyone else feel the love in this thread? I guess we really can get along... 😳 😁
~Steve
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muchdrama said:It's called "moments of clarity".
Isn't that a term alcoholics use?? 😕
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Some of my friends consider me an alcoholic on weekends... hmm - well if I was asking myself, I'd say I'm pretty sure it at least started as a term alcoholics use. 🙂
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As being a drunk i don't go to meetings i guess that would work as a phrase i would use
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muchdrama said:...Stevo2k4 said:muchdrama said:PhoenixAshes said:And then you turn to your fellow employees and laugh and laugh and laugh.Grantizzle said:
my fav is :
customer:my phone doesn't work.
me:what seems to be the problem?
customer:the screen doesn't work.
me☹️examines phone,turns it on, hands it back to customer.)
customer:what did you do?
me:i turned it on.
customer:you mean i came down here for no reason?
me:it would appear so. 😈
I always add, "It will be our secret, sir". 🤣
Wow... Does anyone else feel the love in this thread? I guess we really can get along...
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yes rise up against said enemy
sprint and Us Cell...............just joking
sprint and Us Cell...............just joking
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As we all know... the "common enemy" are the customers who steal my retard pills and take them abusively for kicks. Those pills were mine....
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Are they anything like flinstones chewables? My nephew eats those and they're fantastic (plus he's a little slow) 🤣
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whitebird19 said:
I'm a cingular rep; or cingy as i've heard. Why is it that we love to argue with each other so much. You want facts here they are cell phone service is not an exact science; it's freking radio signal some place you can pick i up some places you can. Things such as buildings landscape and even the weather affects it at times. So let us all "chill" and talk about soemthing we all have in common some funny as customer stories
end rant
I think you're wrong... just because I have signal somewhere doesn't mean you will 😛 .
Usually these Cingular vs. Verizon arguments sound like they're started by fifteen year olds anyway. It's a psychological thing on the internet... I know from o...
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more of the repeat call side we are slow becuase our reps get the job done first 😛
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Wouldn't lower churn mean more customers mean more calls? ::scratches head:: ::shrug::
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I completely agree. I will go into the Cingular forum because... well, they pay my bills and write my checks rite now... but oy, the hate is thick there. Real thick and bloody hell if you have an opinion... or facts for that matter... like I'm still trying to get them explain to me how if they added 1.7 mil customer and when the merger happened they had 46 mil customers, how they now have 49.1 mil customers... or a net add of 3.1 mil customers... it seems like they make up their numbers cuz they never give any sources...
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adilus said:
I completely agree. I will go into the Cingular forum because... well, they pay my bills and write my checks rite now... but oy, the hate is thick there. Real thick and bloody hell if you have an opinion... or facts for that matter... like I'm still trying to get them explain to me how if they added 1.7 mil customer and when the merger happened they had 46 mil customers, how they now have 49.1 mil customers... or a net add of 3.1 mil customers... it seems like they make up their numbers cuz they never give any sources...
That's a good question. And, I gotta say, adilus, you trly are a credit to your people (don't read too much into that). 🙂
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i had a guy come in and say "can you look up my wifes account? its in my name" so i said sure whats the number "well i dont know the number but its in my name." "sir i cant look up the account without her cell phone number" then he started getting mad because i couldnt look it up even though it was in his name.
i work for a chain called "wireless zone" and i cant tell you how many people come in asking about wall phones or cords for wall phones...its so retarded...WIRELESS zone...verizon WIRELESS
i work for a chain called "wireless zone" and i cant tell you how many people come in asking about wall phones or cords for wall phones...its so retarded...WIRELESS zone...verizon WIRELESS
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hybrid22 said:
i had a guy come in and say "can you look up my wifes account? its in my name" so i said sure whats the number "well i dont know the number but its in my name." "sir i cant look up the account without her cell phone number" then he started getting mad because i couldnt look it up even though it was in his name.
i work for a chain called "wireless zone" and i cant tell you how many people come in asking about wall phones or cords for wall phones...its so retarded...WIRELESS zone...verizon WIRELESS
he he he, Wireless. By the way, if the customer can tell what state the service was set up in, and give last name, customer service can find an account in that fashion (just not in the system yo...
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hybrid22 said:
i had a guy come in and say "can you look up my wifes account? its in my name" so i said sure whats the number "well i dont know the number but its in my name." "sir i cant look up the account without her cell phone number" then he started getting mad because i couldnt look it up even though it was in his name.
Ack, I hate those! They don't know their own mobile number, the SSN of the account holder, the account number, nothing, but they expect us to magically pull it out of our butts on demand. Gee, Mr. Customer, has it occurred to you that in a 20-60 million plus (depending on carrier, of course) record database that there just might be more than one "John Smith?" And that it might ta...
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Aleq said:...hybrid22 said:
i had a guy come in and say "can you look up my wifes account? its in my name" so i said sure whats the number "well i dont know the number but its in my name." "sir i cant look up the account without her cell phone number" then he started getting mad because i couldnt look it up even though it was in his name.
Ack, I hate those! They don't know their own mobile number, the SSN of the account holder, the account number, nothing, but they expect us to magically pull it out of our butts on demand. Gee, Mr. Customer, has it occurred to you that in a 20-60 million plus (depending on carrier, of course) record database that there just might be more than one "Jo
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muchdrama said:...Aleq said:hybrid22 said:
i had a guy come in and say "can you look up my wifes account? its in my name" so i said sure whats the number "well i dont know the number but its in my name." "sir i cant look up the account without her cell phone number" then he started getting mad because i couldnt look it up even though it was in his name.
Ack, I hate those! They don't know their own mobile number, the SSN of the account holder, the account number, nothing, but they expect us to magically pull it out of our butts on demand. Gee, Mr. Customer, has it occurred to you that in a 20-60 million plus (depending on carrier, of course) record database that t
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Here is a good one, actually had this one today, Customer bought there phone in October nearly 5 months ago. Wanted too return there phone and cancel there service, Hello!!!! do people really not realize they are signing a contract, I mean I know some people don't read them when they sign but come on and as far as returning the phone, I've never heard of a return policy on anything anywhere that would let you return something 5 months later... Here's to another Irate customer. 😉
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