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question for Verizon rep

thrilla

Feb 14, 2005, 8:54 PM
I switched from ATT to Verizon 13 months ago. I have had so many problems with my Samsung a530s: had it changed twice, software had to be upgraded twice, and the phone does not work well in my apt. I was told by tech support that I need to switch to a tri-band phone and even had tech support tell me that Samsung are not the best phones in terms of quality.

I have spoken to customer service and the store manager very politely and explained the problem and hassles I have been through. Basically, they want to give me an early upgrade price and will not give me any sort of discount on switching phones.

I am very annoyed about this. Any advice?
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rikimaru

Feb 14, 2005, 10:39 PM
if u r a hight end user, ie ur plan costs $80 or so a month, they may work with u to get another phone at the upgrade price but ask that u extend the contract. that sounds fair to me, thats what i would offer u.
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JHxETC

Feb 14, 2005, 11:38 PM
Consider this: the 2 year upgrade price is $120 discounted from the retail price of the phone and you are getting this 9 months sooner than you should, I would say that you are being treated a little better than fair.
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VZWagent

Feb 15, 2005, 6:36 PM
Technically by offering you an early upgrade you are being granted a large discount on equipment. Its the truth
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