Home  ›  Carriers  ›

Verizon

Info & Phones News Forum  

all discussions

show all 43 replies

Asurion (sell my replacement?)

leverlock

Oct 13, 2008, 8:59 AM
Hi folks, I just received my replacement phone (xv6800) through asurion (execellent service btw) and now I am considering *not* using this phone and using an ebay BBerry. Does anyone know if the phone asurion sent me would be free and clear to be activated by any vzw user? It actually appears to be NIB. I was told to expect a refurbished but they must have been out of those.
...
cwcanty

Oct 13, 2008, 9:05 AM
call into verizon and do an esn check. That will give you your answer in less than 4 min over the phone.

Actually did one last night to verify a used curve from craigslist for a friend.
...
leverlock

Oct 13, 2008, 9:24 AM
Hey thanks. I was actually just on the phone about the BBerry and the support rep said I couldn't just sell the asurion replacement without showing it activated on my account first. That was what I was hoping to avoid... I wanted to sell it as new/pristine as possible ;-)
...
cwcanty

Oct 13, 2008, 9:27 AM
activate it online, then immediately de-activate it. you could still sell it as new.

I have def sold asurion phones, so I know its possible.
...
leverlock

Oct 13, 2008, 9:37 AM
That's exactly where I ended up. I'm glad to hear that worked for you. The vzw rep told me to send the replacement back to asurion if I was not going to use it. Since I paid for the insurance I don't feel too bad either keeping it or selling it. The other one got wet and performance is intermittent.
...
cwcanty

Oct 13, 2008, 10:13 AM
if you have the phone....keep it.

Just activate it for a day, then take it off your account. After you take it off, I would do an esn check, and once that is approved, you're free to sell the device.
...
DoubleHelix

Oct 13, 2008, 11:40 AM
leverlock said:
That's exactly where I ended up. I'm glad to hear that worked for you. The vzw rep told me to send the replacement back to asurion if I was not going to use it. Since I paid for the insurance I don't feel too bad either keeping it or selling it. The other one got wet and performance is intermittent.


DO NOT send it back. There would be no benefit to you in doing this. As Mr.Canty suggested, activate it (you don't have to use it) and then transfer your number to a different ESN (preferably the Blackberry).
When you sell it, you can say never used but activated to test the ESN.
Those silly VZW reps sometimes leave the cap off the airplane glue tube when they give answers like that. :wink...
(continues)
...
leverlock

Oct 13, 2008, 8:31 PM
My feelings exactly... thanks for the feedback. I think I will keep the replacement phone anyway until I get a feel for the curve and if I am going to be keeping it.
...
dalily21

Oct 13, 2008, 12:00 PM
Def keep the phone. I would recommend like everyone else did to at least activate it. What happened to your old phone? If it was damaged be sure and return that phone back to asurion. If it was lost/stolen then you don't have to. Also keep in mind that the BB is not going to be covered by the insurance when you activate it
...
leverlock

Oct 13, 2008, 8:35 PM
Thanks. I do think I'll keep it around in case the curve doesn't work out. The old phone got wet at an amusement park and acts up every other day. I will be sending it back. It was nice of asurion to send a complete package with all accessories... maybe not the norm but a nice touch.
...
eric815

Oct 14, 2008, 5:45 AM
Why dont you say it like it is....

you have an old banged up 6800 and you want the new BB Storm. So you purposely broke the 6800 to get a new replacement via milking your insurance. Then you want to sell the new phone on ebay getting top dollar cause the phone is now new. Congratulations! you just worked the insurance system in a way so many have been doing for years. Its called fraud. But dont worry, you wont get caught. It will just cost the rest of us who insure our phones more money per month. I dont mind paying crazy monthly insurance fees plus an additional $50 to place a claim if I legitimatley lost/broke my phone. I dont mind. As long as I know you worked the system so you cna buy a brand new Storm with my money.
...
cwcanty

Oct 14, 2008, 8:52 AM
You're an idiot.

The guy even said he was thinking of sending it back! And other people dont make insurance rates go up. Did you forget that you pay into insurance each month? And you pay a deductible?

There is no need to come in here and essentially call someone a theif. Get a life bro, and show a little respect.
...
cellularconnection

Oct 14, 2008, 10:39 AM
While I agree that he was a bit harsh, he is right in saying that it is people getting a replacement phone and then selling it that will cause insurance rates to rise.

Companies expect a certain percentage of people to abuse/misuse the system and build that into the price. If more people than they expect do this, they will have to increase the rates for everyone.

The OP didn't intentionally try to rip off the company (from the sound of it) so calling him a theif is a little harsh. But that doesn't mean the other statements that eric made arn't without merit.

Our company has a protection plan we offer on phones so that we can service issues in store without having to send them to a corporate store aor having them wait for a repla...
(continues)
...
cwcanty

Oct 14, 2008, 10:46 AM
verizon insurance rates have not risen in prolly more than 5 years. The argument of rates increasing due to fraud is ridiculous. Trust me, at $5 a month, they are making plenty of money.
I have had insurance for 4 years and have yet to make a claim.
...
SonsOfAnarchy

Oct 14, 2008, 5:53 PM
cwcanty said:
verizon insurance rates have not risen in prolly more than 5 years. The argument of rates increasing due to fraud is ridiculous. Trust me, at $5 a month, they are making plenty of money.
I have had insurance for 4 years and have yet to make a claim.



$5x12months= $60 x 4yrs = $240
you are a rare case that is fortunate enough to not make a claim. How much do they pay for the phones that they do send out vs how much a customer actually pays. At least with verizon they block the lost phone from being activated unlike gsm phones where you can make a claim then sell the old phone
...
eric815

Oct 15, 2008, 8:15 AM
I apologize to the person I harshly directed my comment towards as I am probably wrong about him. Its just that his discussion hit a powerful chord with me and my passion against fraud. I have seen an old friend of mine perform this type of fraud with Sprint a few times to get the latest phone and boast about it. It pissed my off that people like us always do things legally and right, and people like him cause people like us to pay more for insurance etc. Its kind of like the same situation where the Americans that pay taxes and health care insurance get shafted, while those that dont (illegals, etc) get free services anyway. So I guess its a losing battle.

In any case I do pay the $5/mo insurance on my i760 only cause its a costly smart...
(continues)
...
dalily21

Oct 15, 2008, 2:22 AM
EXACTLY! And also all phones are a deductible of 50.00 instead of a tiered deductible based on how expensive the phone is! They have been the only carrier to NOT change their monthly charges and deductibles!
...
cellularconnection

Oct 15, 2008, 2:02 PM
are other companies replacement phones return as often as verizon's seem to be?
...
vinsideguy

Oct 15, 2008, 12:34 PM
If the cost of coverage doesn't go up, the quality of the replacement product is likely to go down. I'm sure you could find some examples of what I'm talking about already. I've seen some very interesting phones sent out by Asurion... phones without branding. Phones that feel different. Phones with off coloring.

Phones that are more of a substitution than a real replacement.

Phones that Asurion is already sending to counteract the increase in costs associated with insurance fraud...

V
...
cellularconnection

Oct 15, 2008, 1:55 PM
I'm noticing this too... I've also seen too many asurion replacement phones with obvious scratches, or the screens don't work, or the buttons were broken.

It's making a lot of people avoid insurance and hassle verizon until they get an early upgrade instead.
...
AvgJoe

Oct 15, 2008, 2:06 PM
cellularconnection said:
I'm noticing this too... I've also seen too many asurion replacement phones with obvious scratches, or the screens don't work, or the buttons were broken.

It's making a lot of people avoid insurance and hassle verizon until they get an early upgrade instead.


They should not be buying "insurance" on a $400 product in the first place. ESPECIALLY one with a deductible. Its no wonder people are broke and over their heads with financial decisions like buying cell phone insurance and Extended Warranties in general.

The HOUSE always wins. The ENTIRE operating margin of Circuit City was padi for with Extended Warranty profits a year or so ago. Read their 10K!!!
...
cellularconnection

Oct 15, 2008, 2:30 PM
So you think they should pay 400 for a new phone when they do something instead?

I would agree except that most customers don't understand that their phone prices are subsidized by their plans and will balk if you say the price of a phone is anyone over $50 what the price of the phone originally was when they got it with a contract.

Customers should pay full prices for phones for no contracts (or close to full for a 1 year or something). I'm pretty sure they would be careful with their phones, at least more so than they are now.

Remember people don't care how much they are ACTUALLY paying, just how much they have to put down per month. This is why so many people get in retarded credit card/mortgage debt. They see the payments, no...
(continues)
...
AvgJoe

Oct 15, 2008, 3:18 PM
cellularconnection said:
So you think they should pay 400 for a new phone when they do something instead?

I would agree except that most customers don't understand that their phone prices are subsidized by their plans and will balk if you say the price of a phone is anyone over $50 what the price of the phone originally was when they got it with a contract.

Customers should pay full prices for phones for no contracts (or close to full for a 1 year or something). I'm pretty sure they would be careful with their phones, at least more so than they are now.

Remember people don't care how much they are ACTUALLY paying, just how much they have to put down per month. This is why so many people get in retarded credit c
...
(continues)
...
rynels

Oct 18, 2008, 10:47 AM
This is exactly it!
I get so many customers with broken phones they got six months ago asking to buy the W755 for $100 or so and getting very mad when they find out that they'll really have to shell out well over $200.
The insureance does make sense though because in a lot of cases, people can afford to drop $50 on a replacement phone but not $250 at the moment.
People are in debt, the dollar is going down and people are penny pinching. While it is costing them at least $5 per month to cover the phone, it's more plausible for them to do that and drop $50 at any given day.
Living paycheck to paycheck doesn't allow for buying phones outright, but it doesn't mean that people should treat their phone like garabge. Had they bought the phone...
(continues)
...
vzwinagent

Oct 15, 2008, 2:38 PM
Can you give me the details of their new plan? Are you in Indiana or one of the surrounding states?
...
cellularconnection

Oct 15, 2008, 2:45 PM
PA - New market. Causes some headaches because corporate is in a different region so we're not always running the same promotions.


Same basic idea, The initial cost just varies depending on the retail cost of the phone, and the deductable is a bit more. Still ends up cheaper than asurion in the long run (even at the highest cost) and obviously cheaper than a new phone outright. But it's not as easy a sell as it once was.
...
vzwinagent

Oct 15, 2008, 3:20 PM
Are the deductables a flat fee? Can you tell me how much?
...
cellularconnection

Oct 15, 2008, 3:21 PM
Flat Fee
...
vzwinagent

Oct 15, 2008, 3:31 PM
How much?
...
cellularconnection

Oct 15, 2008, 4:02 PM
39.99
...
vzwinagent

Oct 15, 2008, 7:29 PM
How many replacements can they get?
...
AvgJoe

Oct 15, 2008, 12:20 PM
eric815 said:
Why dont you say it like it is....

you have an old banged up 6800 and you want the new BB Storm. So you purposely broke the 6800 to get a new replacement via milking your insurance. Then you want to sell the new phone on ebay getting top dollar cause the phone is now new. Congratulations! you just worked the insurance system in a way so many have been doing for years. Its called fraud. But dont worry, you wont get caught. It will just cost the rest of us who insure our phones more money per month. I dont mind paying crazy monthly insurance fees plus an additional $50 to place a claim if I legitimatley lost/broke my phone. I dont mind. As long as I know you worked the system so you cna buy a brand new Stor
...
(continues)
...
cwcanty

Oct 15, 2008, 2:09 PM
insurance is not always bad, and I would pay $5, than have to deal with the financial burden of replacing my blackberry at full retail. It gives me piece of mind, and the price is fair.

And as far as extended warranties go, some of them are good deals.

personal examples:
-Got a brand new bulb for my projection TV ($250 value). The plan itself only cost me 250, so I broke even and Im still covered if anything goes wrong.

--My mac needed a new chargin port. It cost $700 to get fixed, and my apple care covered it. The apple care was only $279.

Sometimes they work out in your favor, just my two cents, not trying to start a flame war over warranties/insurance.
...
AvgJoe

Oct 15, 2008, 3:38 PM
cwcanty said:
insurance is not always bad, and I would pay $5, than have to deal with the financial burden of replacing my blackberry at full retail. It gives me piece of mind, and the price is fair.

And as far as extended warranties go, some of them are good deals.

personal examples:
-Got a brand new bulb for my projection TV ($250 value). The plan itself only cost me 250, so I broke even and Im still covered if anything goes wrong.

--My mac needed a new chargin port. It cost $700 to get fixed, and my apple care covered it. The apple care was only $279.

Sometimes they work out in your favor, just my two cents, not trying to start a flame war over warranties/insurance.


"Peace of Mind" is n...
(continues)
...
cwcanty

Oct 15, 2008, 4:13 PM
I dont buy warranties on everything. Usually only when I think they will be cost effective.

Computers, TVs, and cell insurance are about all I buy them for. But I have had great luck and they have saved me countless headaches. Its just nice to have things taken care of sometimes.
...
AvgJoe

Oct 15, 2008, 4:56 PM
cwcanty said:
I dont buy warranties on everything. Usually only when I think they will be cost effective.

Computers, TVs, and cell insurance are about all I buy them for. But I have had great luck and they have saved me countless headaches. Its just nice to have things taken care of sometimes.

I would say you have had bad luck if you used every warranty you bought. That means you paid sometimes a third more for ther product.
...
cwcanty

Oct 15, 2008, 5:02 PM
huh, a third more? Not sure where you got that one. If it was a thrid of the price of the device, I prolly would buy the waranty.

getting a $250 warranty on my 1500 dollar powerbook was def a good deal. And I did it again when I bought my macbook pro, and it was a great move.

Some things are just too expensive to get fixed and I dont like getting surprised by a latop repair bill that can total $500+

Once again, to each their own, but if you do your due diligence some of the warranty plans are more than reasonable and could save you hundreds.
...
cellularconnection

Oct 16, 2008, 10:42 AM
The only thing I really insure are my computers. generally, I'll have one thing go wrong that will make up for the cost of the warranty (technology hates me)

I sell insurance on the phones, but I only really
"push" it if the person is in construction, or of they have kids who are trying their best to shove their mom's keys in their mouth.
...
AvgJoe

Oct 18, 2008, 12:16 PM
Computers and electronics are the worst products to buy EWs on. If there is a manufacturerss defect it will show up in. the first year. We bought two Vizio (not exactly the best) 42" Plasma and 47" LCD. The Plasma is are well past it's EW period, The 47 is over it's manufcturers warranty. Another $300 saved.

When you look at percentages vs parts Automobiles are the best vaue and even then they are not reccommended by every consumer advocate organization.

A $20,000 car can have a $1500 tack on warranty for 3 years. A $2000 computer has a $250 warranty.

The car has thousands more moving parts many including every electronic part found in a computer, operates in all kinds of weather, runs through bumps, etc. A computer is either sta...
(continues)
...
eric815

Oct 16, 2008, 8:40 AM
I agree with AvgJoe. For the most part insurance is a collective rip off. Just a few things I would insure: Health, home, auto, and German cars (My 2004 Audi's manufacturer warranty just ended and the dealer wanted $1200 to fix a stupid XM antenna. I told em to get lost and they finally dropped the price to $300). Still a ripoff. Next German car will have ext warr.

Anyway I recall working at an electronics shop "Nobody Beats The Wiz" back in 1991. That Christmas, I talked a single mother of 2 children to purchase the 5 year 'performance gaurantee' on a $250 VCR. The warranty cost her an additional $200 and I threw in free in-house cleaning/calibration of the VCR for all 5 years (basically we toss in a $10 headcleaning tape to the VCR and ...
(continues)
...
AvgJoe

Oct 17, 2008, 6:50 PM
eric815 said:
I agree with AvgJoe. For the most part insurance is a collective rip off.

Anyway I recall working at an electronics shop "Nobody Beats The Wiz" back in 1991. That Christmas, I talked a single mother of 2 children to purchase the 5 year 'performance gaurantee' on a $250 VCR. The warranty cost her an additional $200 and I threw in free in-house cleaning/calibration of the VCR for all 5 years (basically we toss in a $10 headcleaning tape to the VCR and give the VCR back to her the next day). So she paid $450 for a $250 VCR. My commission on the warranty was 12 percent and I made 3 percent on the VCR plus an $8 spiff. Altogether I made $38 off her. If it were me buying a $250 VCR back then and it broke a fe
...
(continues)
...
cwcanty

Oct 18, 2008, 1:39 PM
If the extended warranty is around 10-15% of the purchase price, the deal can make sense. Yes, the VCR story was ridiculous, but who the hell would pay 250 bucks to insure an item that cost 250 bucks? Now THAT'S a bad deal.

Like I said before, I paid the $250 for my mac and got a $700 dollar repair done for no charge, easily making my money well spent.

Yes, there are some cases where the warranty is insanely expensive, and not worth it. But you just need to be a good consumer do your homework. For some, its a easier to pay a few more dollars at the time of purchase, rather than get stuck with a $700 bill down the road.

Things happen, and just because some people want to protect themselves, their money, and their items, does no...
(continues)
...
willv

Oct 18, 2008, 5:36 PM
ok so i buy a 6800 retail (when i bought mine it was 530) and i get the insurance for $5/month with 50 deductable. if i make no claims, its 120 for 2 years plus vzw tax, and with 1 claim, its $170. now i break it in 2 months and pay the 50, so now i have spent $50, plus $10plus tax, at 20%vzw tax its $12 plus the $50, so i spent about $62 to replace my $530 phone. seems like an ok deal to me.

i understand its not worth it on all things, but some are still worth it. and if i kept the insurance for 2 years, i would pay about $190 with 1 claim, $240 with 2 claims. thats a pretty good deal to me (i think)
...
leverlock

Oct 20, 2008, 8:56 PM
Well... go out of town for a few days and WOW, what a response. I cannot believe all the replies that my post generated and right now I don't even have the time sift thru them all but... I would like to thank those of you who did not jump to the same (incorrect) conclusion that one member believes that I purposely ruined my old phone. My phone was in my pocket at the park when my kids kept pushing me to get on the water rides. "Come on Dad, you won't really get wet". Well they were wrong and the phone took a soaking. It worked correctly maybe 50% of the time after that (speaker and mic issues). I have been a verizon customer for over 12 years. They were actually Airtouch in my area at that time. This is my first ever insurance claim for a ph...
(continues)
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on BlueSky Follow @phonescoop on Mastodon Follow @phonescoop on Threads Phone Scoop on Facebook

 

Playwire

All content Copyright 2001-2025 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.