Verizon has GREAT service
Hello, I have been reading thru these forums and have seen that there is a lot said between verizon reps and cingular reps. I am a customer, and I am going to take time out to tell people what I think about verizon's service.
I drive truck for a living, I am in Iowa, South Dakota, Nebraska, Minnesota, Wisconsin all the time, and I can not think of one company that lets you use your phone in all those states plus others without limits, you can use your mobile to mobile there, unlimited night and weekend minutes there, you are not restricted to your HOME area only for those minutes. I know of 2 companies, and I am sure there are more, Midwest wireless, and Us Cellular that have a 50% rule, where if you use over half your minutes 3 months...
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I drive truck for a living, I am in Iowa, South Dakota, Nebraska, Minnesota, Wisconsin all the time, and I can not think of one company that lets you use your phone in all those states plus others without limits, you can use your mobile to mobile there, unlimited night and weekend minutes there, you are not restricted to your HOME area only for those minutes. I know of 2 companies, and I am sure there are more, Midwest wireless, and Us Cellular that have a 50% rule, where if you use over half your minutes 3 months...
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trucksmoveamerica said:...
Hello, I have been reading thru these forums and have seen that there is a lot said between verizon reps and cingular reps. I am a customer, and I am going to take time out to tell people what I think about verizon's service.
I drive truck for a living, I am in Iowa, South Dakota, Nebraska, Minnesota, Wisconsin all the time, and I can not think of one company that lets you use your phone in all those states plus others without limits, you can use your mobile to mobile there, unlimited night and weekend minutes there, you are not restricted to your HOME area only for those minutes. I know of 2 companies, and I am sure there are more, Midwest wireless, and Us Cellular that have a 50% rule, wher
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Is this guy serious????? Verizon SUCKS at Customer Service! I have had major problems with CSRs; when I drop a call, I get "well, check your bill at the end of the month, and we'll credit you!"
Hey, genius, you can research whether or not my call ended normally on your PC in front of you!
I was having a hard time with my service inside a friend's house while I was there on vacation. Called VZW, said what's the deal? The CSR said "Well, just like your car won't work underwater, your cellphone won't work in every place." Yeah, that makes sense -- now I can see why my phone doesn't work while I was in San Diego. Or in downtown Chicago. Best network in America? Damn, I sure would hate to see the runner-up, then.
I've been a custom...
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Hey, genius, you can research whether or not my call ended normally on your PC in front of you!
I was having a hard time with my service inside a friend's house while I was there on vacation. Called VZW, said what's the deal? The CSR said "Well, just like your car won't work underwater, your cellphone won't work in every place." Yeah, that makes sense -- now I can see why my phone doesn't work while I was in San Diego. Or in downtown Chicago. Best network in America? Damn, I sure would hate to see the runner-up, then.
I've been a custom...
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moving on said:...
Is this guy serious????? Verizon SUCKS at Customer Service! I have had major problems with CSRs; when I drop a call, I get "well, check your bill at the end of the month, and we'll credit you!"
Hey, genius, you can research whether or not my call ended normally on your PC in front of you!
I was having a hard time with my service inside a friend's house while I was there on vacation. Called VZW, said what's the deal? The CSR said "Well, just like your car won't work underwater, your cellphone won't work in every place." Yeah, that makes sense -- now I can see why my phone doesn't work while I was in San Diego. Or in downtown Chicago. Best network in America? Damn, I sure would hate to see the ru
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"Well to tell you the truth, if you think you have to be credited for every time u drop a call on this network...your a "hassle" customer anyway that thinks everything in life is free. "
First of all, "I" don't drop calls. YOUR COMPANY'S highly touted network drops the calls. I PAY FOR THE SERVICE -- I AM THE *CUSTOMER*.
And, oh, Yeah, I'm a hassle customer. Been with you guys for 5 years. Paid my bills on time every month. Stupidly referred relatives to VZW for that dumb In-Network, who are now counting down the months until their contracts are finished.
"Your the type of customers we try to help, but have the attitude your perfect and everything you use should be perfect. Over the air signals....doesn't mean perfect everytime ...
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First of all, "I" don't drop calls. YOUR COMPANY'S highly touted network drops the calls. I PAY FOR THE SERVICE -- I AM THE *CUSTOMER*.
And, oh, Yeah, I'm a hassle customer. Been with you guys for 5 years. Paid my bills on time every month. Stupidly referred relatives to VZW for that dumb In-Network, who are now counting down the months until their contracts are finished.
"Your the type of customers we try to help, but have the attitude your perfect and everything you use should be perfect. Over the air signals....doesn't mean perfect everytime ...
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moving on said:...
"Well to tell you the truth, if you think you have to be credited for every time u drop a call on this network...your a "hassle" customer anyway that thinks everything in life is free. "
First of all, "I" don't drop calls. YOUR COMPANY'S highly touted network drops the calls. I PAY FOR THE SERVICE -- I AM THE *CUSTOMER*.
And, oh, Yeah, I'm a hassle customer. Been with you guys for 5 years. Paid my bills on time every month. Stupidly referred relatives to VZW for that dumb In-Network, who are now counting down the months until their contracts are finished.
"Your the type of customers we try to help, but have the attitude your perfect and everything you use should be perfect. Over the air signal
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TYpical Arrogant Verizon Rep response to issues...
There in my point.....
Verizon is gonna slip...slowly at first
There in my point.....
Verizon is gonna slip...slowly at first
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kingfrog77 said:
TYpical Arrogant Verizon Rep response to issues...
There in my point.....
Verizon is gonna slip...slowly at first
Arrogant response??? That's the pot calling the kettle black if I've ever experienced it. I agree it's a bit arrogant, but didn't you post no less than 3 new threads to the VERIZON WIRELESS forum in the last few days? The subjects of these basically dealt with Verizon sucks and is going down, and Cingular rules and is taking over... Go spew your stuff to the Cingular forum.
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No need to preach to the choir.
I do not work or represent Cingualar in any business sense. If I did I certainly would not post such a rude and arrogant PUBLIC response to a ...ANY customer's issues.
But you guys can't help yourselves. The corporate culture over there at VErizon seems to teach and encourage such behavior and this will be the undoing of VErizon..I know its hard to believe from the rah rah inside. But easy to see from an outsider who used to work for another in its glory day arrogant company....Xerox. Also see Ford, GM,
IBM, And a host of other companies beat up by competition they did not see or believe was out there.
Even Microsoft is on a slippery slope with Linux, although many dont believe Linux is a factor.
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I do not work or represent Cingualar in any business sense. If I did I certainly would not post such a rude and arrogant PUBLIC response to a ...ANY customer's issues.
But you guys can't help yourselves. The corporate culture over there at VErizon seems to teach and encourage such behavior and this will be the undoing of VErizon..I know its hard to believe from the rah rah inside. But easy to see from an outsider who used to work for another in its glory day arrogant company....Xerox. Also see Ford, GM,
IBM, And a host of other companies beat up by competition they did not see or believe was out there.
Even Microsoft is on a slippery slope with Linux, although many dont believe Linux is a factor.
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The corporate culture over there at VErizon seems to teach and encourage such behavior and this will be the undoing of VErizon..Listen, every corporation/company out there on top of its game has some swelling of pride for its achievements...Verizon is no exception. If Verizon's management keeps running Verizon as they have been, I don't see the downfall you mention. They'll have to roll with the punches to accomodate Cingular's rise...but that's pretty much a given.
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This really isn't a response to my message. First of all, who cares whether you work for Cingular or not? My point is that you have posted some of the most arrogant posts - 3 in less than a week. Secondly, nobody said you were the only one with negative thoughts about Verizon. There are going to be plenty of negative thoughts about any company, anywhere, all the time. And there are plenty about your baby Cingular, too. The point of all this is that you should be the LAST person accusing a "hot-shot" rep for posting arrogantly - your posts are some of the most arrogant I've read.
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I have the room to be arrogant because I represent only myself and to that end there are no reprocussions to any but myself.
I represented a corporate stance with the arrogance you claim..I would indeed hurt the entire company. Something someone who took a High School business class should know.
I represented a corporate stance with the arrogance you claim..I would indeed hurt the entire company. Something someone who took a High School business class should know.
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Things have calmed down a bit here and it's actually kind of nice. You, however Kingfrog are trying to heat up the offensiveness that certain Cingular people brought to this forum.
From the sheer amount of nasty posts I was led to believe that maybe that was the Cingular corporate culture. Fortunately there have been some other Cingular people who have helped to shed that image.
My friend, I have dealt with Verizon on several levels and they are a group of people with a lot of class and dignity. They are truly professionals at what they do.
They have the respect of their community and their industry. There are some in every company who seem to work at undoing what others are trying to do. They exist in my company. They never last long o...
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From the sheer amount of nasty posts I was led to believe that maybe that was the Cingular corporate culture. Fortunately there have been some other Cingular people who have helped to shed that image.
My friend, I have dealt with Verizon on several levels and they are a group of people with a lot of class and dignity. They are truly professionals at what they do.
They have the respect of their community and their industry. There are some in every company who seem to work at undoing what others are trying to do. They exist in my company. They never last long o...
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SPCSVZWJeff said:
Things have calmed down a bit here and it's actually kind of nice. You, however Kingfrog are trying to heat up the offensiveness that certain Cingular people brought to this forum.
Funny how it's "offensive" when Froggy says that Cingular is better, but when you say that every carrier is better than Cingular, no one is supposed to get offended. Especially when you can't back up anything say.
From the sheer amount of nasty posts I was led to believe that maybe that was the Cingular corporate culture. Fortunately there have been some other Cingular people who have helped to shed that image.
Your definition of a "nasty post" is when someone call you on ...
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The only thing that is offensive is that you continually browse around the VZW forum looking for a fight to start.
The wireless industry is based strictly on opinions and experiences. I, personally, have not had many bad experiences with VZW. However, when I was with AT&T Wireless, I had a ton of bad experiences. I have many friends that have had bad experiences with Cingular. Therefore, based on all of that, I am very happy with VZW and will not be going with Cingular anytime soon.
THAT IS MY OPINION!!!! My opinion is based on my own experiences as well as those close to me. I am sure your opinions are formed the same way. However, this does not give you cause to start fights over who is better when that is strictly based on ...
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The wireless industry is based strictly on opinions and experiences. I, personally, have not had many bad experiences with VZW. However, when I was with AT&T Wireless, I had a ton of bad experiences. I have many friends that have had bad experiences with Cingular. Therefore, based on all of that, I am very happy with VZW and will not be going with Cingular anytime soon.
THAT IS MY OPINION!!!! My opinion is based on my own experiences as well as those close to me. I am sure your opinions are formed the same way. However, this does not give you cause to start fights over who is better when that is strictly based on ...
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Phoenix,
You still have no character. I was pointing out that as of late that many Cingular reps have disagreed tastefully. It was actually a statement that there are classy people working for Cingular who can hold a debate without turning it into a sarcastic rant. I have never disliked disagreement. Wherever there are two people there are at least two opinions about everything. That's fine.
You on the otherhand hide behind your computer anonymity and use it as a license for poor character.
The only thing you have going for you to qualify you for any post is a quick wit and cutting sarcasm. You call my posts fantasy island. But you say that about anyone who prefers CDMA over GSM. Go back to the Cingular forum. If everyone at Cingular is ...
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You still have no character. I was pointing out that as of late that many Cingular reps have disagreed tastefully. It was actually a statement that there are classy people working for Cingular who can hold a debate without turning it into a sarcastic rant. I have never disliked disagreement. Wherever there are two people there are at least two opinions about everything. That's fine.
You on the otherhand hide behind your computer anonymity and use it as a license for poor character.
The only thing you have going for you to qualify you for any post is a quick wit and cutting sarcasm. You call my posts fantasy island. But you say that about anyone who prefers CDMA over GSM. Go back to the Cingular forum. If everyone at Cingular is ...
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Jeff,
Do you ever stay on topic?
Come on, man. You said you liked a good debate.
The only thing you do is change the subject though.
You make all sorts of bold statements that are usually not true.
When I or someone else points out the fact that you are wrong. You attack our character(insult) and class(belittle), because you would rather not debate the points you can't win.
You attack my use of sarcasm as though the sarcasm makes my point invalid. It's almost like you are offended when someone has the gall to tell you bluntly that you are wrong.
You get so offended, you drag our "character" into it. I think you said it best when you said:
We k...
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Do you ever stay on topic?
Come on, man. You said you liked a good debate.
The only thing you do is change the subject though.
You make all sorts of bold statements that are usually not true.
When I or someone else points out the fact that you are wrong. You attack our character(insult) and class(belittle), because you would rather not debate the points you can't win.
You attack my use of sarcasm as though the sarcasm makes my point invalid. It's almost like you are offended when someone has the gall to tell you bluntly that you are wrong.
You get so offended, you drag our "character" into it. I think you said it best when you said:
SPCSVZWJeff said:
I have never disliked disagreement.
We k...
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PhoenixAshes said:...
Jeff,
Do you ever stay on topic?
Come on, man. You said you liked a good debate.
The only thing you do is change the subject though.
You make all sorts of bold statements that are usually not true.
When I or someone else points out the fact that you are wrong. You attack our character(insult) and class(belittle), because you would rather not debate the points you can't win.
You attack my use of sarcasm as though the sarcasm makes my point invalid. It's almost like you are offended when someone has the gall to tell you bluntly that you are wrong.
You get so offended, you drag our "character" into it. I think you said it best when you said:SPCSVZWJeff said:
I have never dis
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PhoenixAshes said:Cell Phone Dorks: To the Death.
I would settle for a fight in the octagon. 🤣 🤣 🤣
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The octagon is the way to go, the bats and all are for wimps, real met use fists. I got a grand that says Drama would take Phoenix!!
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bigdaddyjay said:
The octagon is the way to go, the bats and all are for wimps, real met use fists. I got a grand that says Drama would take Phoenix!!
You don't have a grand.
You don't even have a dollar.
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PhoenixAshes said:I fight to the death.bigdaddyjay said:
The octagon is the way to go, the bats and all are for wimps, real met use fists. I got a grand that says Drama would take Phoenix!!
You don't have a grand.
You don't even have a dollar.
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Ashes to ashes if Phoenix dies he must die must. I don't think he would be much of a challenge for you and I still have the grand on you in this one. Oh I forgot he said I don't even have a dollar so I'll get out the Monopoly set and borrow from the bank on this sure bet. 🤣
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How right you are but I do have a quarter to use this computer at Kinkos!!!!!!!
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Ok, I have given you the benefit of the doubt long enough. You have been doing nothing but flaming the VZW forum for weeks now, and there was no cause for it.
Now you are flaming VZW for having bad customer service??? Look at the ratings. Cingular (AT&T Wireless) was and still is rated at the bottom on the heap for customer service. VZW has been rated at or near the top consistently for years.
Please, if you are going to make accusations, have some factual data to back up your claims, not just your opinions and experiences. Everyone is entitled to their own opinion, especially with wireless carriers. No one is going to be completely satisfied with everything that a wireless carrier does. But, that doesn't make it fair to mak...
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Now you are flaming VZW for having bad customer service??? Look at the ratings. Cingular (AT&T Wireless) was and still is rated at the bottom on the heap for customer service. VZW has been rated at or near the top consistently for years.
Please, if you are going to make accusations, have some factual data to back up your claims, not just your opinions and experiences. Everyone is entitled to their own opinion, especially with wireless carriers. No one is going to be completely satisfied with everything that a wireless carrier does. But, that doesn't make it fair to mak...
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I said Microsoft was on a slippery slope...not Linux was taking market share although they are..maybe not significant as compare to the size of MS market but Linux is driving a lot of WS and Servers in business and more each day. Again blind arrogance will be the fall of ANY company. HIstory proves that in spades.
I worked in netowking from 84 through 99 and seen many companies that were the top of their field fall resting on laurels. Kodak had there asses handed to them getting into digital late. The Ipod saved Apple. The one (Xerox) I worked for is a fraction of what it was and many more Companies you never heard of. 6 years in the business does not make you credible by any stretch in the slow methodical undoing of a giant. We will see...
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I worked in netowking from 84 through 99 and seen many companies that were the top of their field fall resting on laurels. Kodak had there asses handed to them getting into digital late. The Ipod saved Apple. The one (Xerox) I worked for is a fraction of what it was and many more Companies you never heard of. 6 years in the business does not make you credible by any stretch in the slow methodical undoing of a giant. We will see...
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Oh, I agree 100% that it could happen. Volitility is what makes the technology driven industries fun, but I also don't see Bill Gates allowing Microsoft to rest on it's laurels either.
In my opinion, if Microsoft falls, it will be due to the government declaring them a monopoly and making them split up.
In my opinion, if Microsoft falls, it will be due to the government declaring them a monopoly and making them split up.
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1 NO LOL. I was not a janitor..But I also dont put janitors or any ones profession in a class ranking as obviously you do.......Judging from that statement I'll bet wearing Polo shirts and Rolex watches, and driving a Mercedes are your life goal. LOL
Those who look DOWN on others based on their job are handicapped by having to raise themselves up materialistically because they arrogantly believe EVERYONE thinks as they do and fear other will perceive them as they perceive the world around them.
I feel sorry for you. I hope you become real successful financially with all the purchases you'll need to make to maintain your obviously non exixtant self worth.
Those who look DOWN on others based on their job are handicapped by having to raise themselves up materialistically because they arrogantly believe EVERYONE thinks as they do and fear other will perceive them as they perceive the world around them.
I feel sorry for you. I hope you become real successful financially with all the purchases you'll need to make to maintain your obviously non exixtant self worth.
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Life is just fine here but I don't want a Mercedes, the repair rate is too high and I enjoy the outdoors to much to drive one. I don't even wear a watch, my cell phone keeps time just fine. Why aren't you ever in the Cingular forums anyway??? There is a lot of groaning over there ant they need your support. Glad to hear your not a Janitor, what do you do anyway????
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REad my posts of last July if you are really interested. Lets just say I live a charmed life, am exactly what I wanted to be as a kid. A luxury few people have. I travel for months at a time and "work" 2 hours a day. YOu would not believe it anyway, why bother....Im a janitor
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I can tell that whatever you do doesn't require communication skills. I travel a bit as well, nice to see someone else in here actually uses their phone outside of the 20 miles radius they live in. I'll be flying to Florida to take a cruise this afternoon for a little well needed time off. No cell phones ringing, no dogs barking and not seeing your lame posts until March!!!!
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You cant tell crap..obviosly. I communicate with more in one night than you do in a yeear LOL
If I did not use my phone outside of LAs VEgas where I live, I would be usuing T Mobile service.
If I did not use my phone outside of LAs VEgas where I live, I would be usuing T Mobile service.
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You are an idiot for sure Gollum. I use the America's Choice with 3000 peak minutes so I'd hate to wonder how you could use 3000 plus minutes in a night but then again math is not likely a subject you learned while being homeschooled by hobbits.
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I was speaking of my profession not my calls....lol.
I use less than 450 day minutes a month and slightly more at night. IM not one of those who turns the car around because I forgot my phone on the way to Wal Mart lol
ALl you insults and name calling might make you feel good about yourself, but you certainly come of here like a sexually frustrated teenager.
I use less than 450 day minutes a month and slightly more at night. IM not one of those who turns the car around because I forgot my phone on the way to Wal Mart lol
ALl you insults and name calling might make you feel good about yourself, but you certainly come of here like a sexually frustrated teenager.
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You have worked your way up to Truck Stop Bathroom Consultant, hahahaha. It must kill you knowing that you claim truckers all hate Verizon and this guy stats a thread saying how he prefers Verizon. You are the man Gollum.
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kingfrog77 said:
REad my posts of last July if you are really interested. Lets just say I live a charmed life, am exactly what I wanted to be as a kid.
You wanted to be an internet forum troll as a kid?? 😳
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He couldn't function as a Hobbit so he took on the role of Gullum and searches endlessly for his "Precious" (Cingular Network that is Better than Verizon)
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Haha, yeah that seems apt.
I could certainly see kingfrog sitting around in the dark, muttering to himself over and over, "We hates Verizon forever and ever and EVER, me preciousssss..." 😁
I could certainly see kingfrog sitting around in the dark, muttering to himself over and over, "We hates Verizon forever and ever and EVER, me preciousssss..." 😁
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Does anyone know of any Linux OS phones, GSM, CDMA, or otherwise? Microsoft is evil. Evil. EVIL!! 😈
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Microsoft is indeed evil, and their security is pure sh**. But what's wrong with all the Symbian OS phones? They're not linux, but they're not Microsoft either.
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Nothing is wrong with symbian, I am just not too fond of it. And linux is free source, so if you are a developer and know linux, you can design and modify your own programs. I think symbian is doing something similar, but I don't know too much about the language.
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You are actually in CUSTOMER SERVICE??? Stunning. Well, if your goal was to make me want to leave your company even more than I do already, good job!
Not that it matters to you, but my phone's in decent shape and works well, except when YOUR network DROPS them in out of the way backwaters like DOWNTOWN CHICAGO AND SAN DIEGO.
Not that it matters to you, but my phone's in decent shape and works well, except when YOUR network DROPS them in out of the way backwaters like DOWNTOWN CHICAGO AND SAN DIEGO.
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"Been with you guys 5 years"
And what, you think that gets you EXTRA benefits.
And what, you think that gets you EXTRA benefits.
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Digital Pimp said:
Well to tell you the truth, if you think you have to be credited for every time u drop a call on this network...your a "hassle" customer anyway that thinks everything in life is free.
Wait a minute... What dropped calls? You reps are always saying that you have NEVER had a dropped call... but you have to credit customers for dropped calls?
We do have the superior network and are advertising having the least amount of dropped calls and no other carrier has challenged that.
It's all about those pesky disclaimers.
If I were to make an advert that said "PhoenixAshes is the strongest person in the entire world" and add a disclaimer like "***according to my o...
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I have never had a problem receiving drop call credit from VZW. In fact they were very understanding and generous providng credit since at the time I lived in a low rf area. since then they have installed a tower so I do not have any problems at home.
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moving on said:...
Is this guy serious????? Verizon SUCKS at Customer Service! I have had major problems with CSRs; when I drop a call, I get "well, check your bill at the end of the month, and we'll credit you!"
Are we talking about the same company, here?
Hey, genius, you can research whether or not my call ended normally on your PC in front of you!
I was having a hard time with my service inside a friend's house while I was there on vacation. Called VZW, said what's the deal? The CSR said "Well, just like your car won't work underwater, your cellphone won't work in every place." Yeah, that makes sense -- now I can see why my phone doesn't work while I was in San Diego. Or in downtown Chicago. Best network i
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I'm sorry to hear that you are having these dropped calls. If you go over on your monthly minutes we will credit 1 minute of dropped call; if you are not over on your minutes then you don't deserve anything.
If the majority of your calls start dropping then we can file a ticket and look into it. But if your dropped calls are happening in a building then that's just too bad; no wireless carrier provides service in a building.
If the majority of your calls start dropping then we can file a ticket and look into it. But if your dropped calls are happening in a building then that's just too bad; no wireless carrier provides service in a building.
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That was a great post and judging from his experience Verizon works for him. I live in Northern Jersey (New York Metro area). For a while Verizon was the unrestriced champ with this area because of coverage. I worked with Attws(b4 the merger) and had their service was no where in comparsion. I also had a sprint phone(i know the 2 worst to have). I was about to leave the company so i didnt want to pay for crappy service therefore the line was cancelled. I heard many wonderful things about Verizon so i decided to try them out. My girl has them and needed an upgrade so i was going to start service and the same trip. Upon talk to a rep that was helping my girl the convo of Attws came up then there was merger talk. I didnt endorse that company pl...
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judog2g said:...
That was a great post and judging from his experience Verizon works for him. I live in Northern Jersey (New York Metro area). For a while Verizon was the unrestriced champ with this area because of coverage. I worked with Attws(b4 the merger) and had their service was no where in comparsion. I also had a sprint phone(i know the 2 worst to have). I was about to leave the company so i didnt want to pay for crappy service therefore the line was cancelled. I heard many wonderful things about Verizon so i decided to try them out. My girl has them and needed an upgrade so i was going to start service and the same trip. Upon talk to a rep that was helping my girl the convo of Attws came up then there was merger tal
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I think he was turned off by the fact that the front line rep was talking more trash about a competitor than helping him with his situation.
Not that every sales rep has not erred in this way at one time or another in the past. Just a reminder that sometimes it makes us feel better but it is not good for business.
Not that every sales rep has not erred in this way at one time or another in the past. Just a reminder that sometimes it makes us feel better but it is not good for business.
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Digital Pimp said:...judog2g said:
That was a great post and judging from his experience Verizon works for him. I live in Northern Jersey (New York Metro area). For a while Verizon was the unrestriced champ with this area because of coverage. I worked with Attws(b4 the merger) and had their service was no where in comparsion. I also had a sprint phone(i know the 2 worst to have). I was about to leave the company so i didnt want to pay for crappy service therefore the line was cancelled. I heard many wonderful things about Verizon so i decided to try them out. My girl has them and needed an upgrade so i was going to start service and the same trip. Upon talk to a rep that was helping my girl the convo of
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Every experience I have ever had with a cingular sales rep consisted of bashing Verizon.
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Hate to say it Kingfrog, but I agree with you. Mentioning your competitor is just an advertisement for them during your presentation. As much as I don't want my prospects to go to a competitor I don't mention them unless the prospect brings it up. Then I use whatever substantive materials available (their brochures, etc.) to help the customer make up their mind.
I have learned this lesson the hard way too many times.
I have learned this lesson the hard way too many times.
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SPCSVZWJeff said:
Hate to say it Kingfrog, but I agree with you. Mentioning your competitor is just an advertisement for them during your presentation. As much as I don't want my prospects to go to a competitor I don't mention them unless the prospect brings it up. Then I use whatever substantive materials available (their brochures, etc.) to help the customer make up their mind.
I have learned this lesson the hard way too many times.
both posts implied customers were bringing the "other" company(s) up. Your "unless the prospect brings it up" comment is the same as both posts kingfrog referred to. I don't say anything about other companies until they ask...if you read my post.. 😳
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I agree. My experoence with Cingular was the way a sales person should present his service. He asked where I was going to use the phone and even said VErizon has better analog service areas since I traveled Arizona and had ATT analog/digital service.
He did not bash Verizon directly but pointed out Cingular advantage in Phone features, roll over, pricing. The rest he left up to me.
All except for one Verizon sales rep spent all ot of time bashing GSM, Cingular, ATT and puffing about JD Powers etc. When I did inquire about price differnces and value of the extra expense, They gave me the impression I was asking how many miles per gallon a Rolls Royce gets.
That attitude was pervasive and a huge turn off as I am not one who buys ba...
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He did not bash Verizon directly but pointed out Cingular advantage in Phone features, roll over, pricing. The rest he left up to me.
All except for one Verizon sales rep spent all ot of time bashing GSM, Cingular, ATT and puffing about JD Powers etc. When I did inquire about price differnces and value of the extra expense, They gave me the impression I was asking how many miles per gallon a Rolls Royce gets.
That attitude was pervasive and a huge turn off as I am not one who buys ba...
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Well, as for the forums they seem to bring out the worst in all of us. But I am interested to know what cities these arrogant Verizon reps are in. Could be a management issue. They could be dealers who represent Verizon, but Verizon can exercise no control over. It can get tricky to figure out which kiosk is a dealer and which is a company kiosk because in many malls they look identical down to the signage.
My experience with them has been different. But it is limited to the Northwest.
As a sales manager myself I struggle with some of the very same things with my own people. If only there was a button you could push to make it the way it should be.
My experience with them has been different. But it is limited to the Northwest.
As a sales manager myself I struggle with some of the very same things with my own people. If only there was a button you could push to make it the way it should be.
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I have been though that. I sent letters to corporate explaining my experience and names. I also directed them to this site to read the dialog of their own employees and that of Cingular.
Thats been done. I have not visited a VErizon store in months and don't plan to soon. It's not my problem.
I have seen this corporate culture of number one before though and I know how it ends.
Thats been done. I have not visited a VErizon store in months and don't plan to soon. It's not my problem.
I have seen this corporate culture of number one before though and I know how it ends.
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you know, someone is asking where you have had these problems, it might be that someone wants to look into it, they might be taking your side on it and want to do something about it, but, yet you never state to us where this has happened. Maybe you can email the last reply to you private and give detail information. I find it hard to believe that this is the way verizon wants their employees to be. I have been in several verizon stores, and the company stores have never bashed another carrier to me, and I bring them up, they might explain some differences between verizon and the other carrier, but never once did they bash them and cut them down, as I think most companies know that would be more harm to the their company then good. Now of...
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Idid exactly what you proposed. Im not going do that here on a forum. I only shard ed those experieces so that maybe others can see a customers"s experence, including other rearchers who are looking for a carrier. They may see the same and be better prepared to handle the rep when he or she starrts the GSM bashing.
There is no need here to list the particular corporate stores inA tlantic CItty, Las Vegas of kiosksand kiosks. I did all that through propoer channels.....This is not what Iwould consider a proporchannel except for general information and rant.
There is no need here to list the particular corporate stores inA tlantic CItty, Las Vegas of kiosksand kiosks. I did all that through propoer channels.....This is not what Iwould consider a proporchannel except for general information and rant.
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well, I dont know how you got lucky and found the bashers, but, that is not the experience that I have had with verizon. If verizon trains workers to do this, then shame on verizon, I have not come across it. Like any company, there will be the employees that act on their own and to the ones that do that and bash just to be bashing, shame on you, and you should stop it, because it really does hurt you more then help. A customer is not the same as a friend, save the bashing for your friends.
Now, lets be honest here, we all know that cingular employees do the same thing, as do us cellular, t-mobile, alltel, cellular one, ect. I can gurantee you that if I walked into cingular or the others, I could get them to bash the other network, so...
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Now, lets be honest here, we all know that cingular employees do the same thing, as do us cellular, t-mobile, alltel, cellular one, ect. I can gurantee you that if I walked into cingular or the others, I could get them to bash the other network, so...
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Well said. And when I've visited Verizon stores or 3rd party agents selling Verizon, they've never bashed Cingular or any other carrier. Not saying it can't happen, but it sure hasn't happened in my experience.
The only thing I heard from them that could even be considered remotely close to that was a 3rd party agent who told me to go with Verizon over T-Mobile, considering where I lived. But since he sold T-Mobile as well as Verizon, I think he was simply being honest... since he could've just as easily have sold me T-Mobile.
The only thing I heard from them that could even be considered remotely close to that was a 3rd party agent who told me to go with Verizon over T-Mobile, considering where I lived. But since he sold T-Mobile as well as Verizon, I think he was simply being honest... since he could've just as easily have sold me T-Mobile.
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I usually find bashing to be a waste of time/energy that could be better spent elseware, but occasionally... 😈 🤣 .
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Zaniphan said:
I usually find bashing to be a waste of time/energy that could be better spent elseware, but occasionally... 😈 🤣 .
where's your sense of adventure?
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Zaniphan said:
In my bedroom 😲 , where it should stay 🤣
(readies himself for the bashing.)
ready yourself indeed.
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It just seems like a bad idea, sales-wise.
I know that when a salesperson goes out of their way to tear down a competitor, I start to distrust said salesperson. Its like, "Are you afraid of your competitor?".
Either that, or I know I dealing with a zealot who'll give me highly skewed information. The best way to play it would be to say of competitors, "They offer a good product, but I think ours is better, and let me tell you why..."
Seems obvious, but I guess a few reps don't get it. 😕
I know that when a salesperson goes out of their way to tear down a competitor, I start to distrust said salesperson. Its like, "Are you afraid of your competitor?".
Either that, or I know I dealing with a zealot who'll give me highly skewed information. The best way to play it would be to say of competitors, "They offer a good product, but I think ours is better, and let me tell you why..."
Seems obvious, but I guess a few reps don't get it. 😕
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i like to tell the customers that we are indeed higher in proce than most of our competitors, but we have the service. that usually shuts them up. i also get customers that are all about a different carrier, they counter everything i say with a fact about a competitor. i respond with "then why are you here? you are obviously sold on them, go to them. there is a location in the mall about five miles from here."
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LOL... many of those customers that're all about a competitor are probably reps for that competitor who're checking up on what your sales pitches are, so they can counter them in their stores.
My, my, what an interesting little subculture wireless is, eh? 🙂
My, my, what an interesting little subculture wireless is, eh? 🙂
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BetterThanJake said:
LOL... many of those customers that're all about a competitor are probably reps for that competitor who're checking up on what your sales pitches are, so they can counter them in their stores.
My, my, what an interesting little subculture wireless is, eh? 🙂
yeah. i never thought of it like that.
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I agree with your statement to some degree, but the line has to be drawn somewhere. I never said that Verizon was not a great company. I formed an opinion by research and communicating with customers. Verizon still has the best service in the Ny metro area but I just dont want these guys to get complacent. there is still people that come to me complaining about their Verizon service in some areas. I wish the best for this industry therefore there is room for improvement. Not only with service, feature, data and etc. but also the business/CS/CR (consumer relations) area. With that said hopefully they humble being # 2 for now.
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This is the exact same experience i had, In LAs VEgas ( Two stores and Mall kiosk), Atlantic City (2 stores).....San Diego 3 stores.
All beating up on the competition.. YOu would think with all the accolades Verizon claims to have they would have nothing but good things to say ABOUT VERIZON, instead of beating up GSM which incidently nmany reps have no technical clue what the difference really are. The turnover is huge and the training seems non existant...except for the arrogance and bashing of Cingular....
Yes this is widespread. MOre than you Corporate Verizon execs think.
All beating up on the competition.. YOu would think with all the accolades Verizon claims to have they would have nothing but good things to say ABOUT VERIZON, instead of beating up GSM which incidently nmany reps have no technical clue what the difference really are. The turnover is huge and the training seems non existant...except for the arrogance and bashing of Cingular....
Yes this is widespread. MOre than you Corporate Verizon execs think.
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