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Help...Stressed...Need Customer service

Verizon81

Nov 14, 2008, 10:13 PM
ok...I had a BB curve with data...swapped it for a glyde...I was told by the sales rep it was fixed (was gonna go storm but figured it was smaller and i never use web etc)

I am beyond frustrated...i can't use Mp3 ringers....is just one of them.....who do i talk to and how do i go about putting data back on and getting a storm when it is released friday....i just cant take anymore phones stress!

thanks all...fyi just got the phones this week
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Azeron

Nov 14, 2008, 10:33 PM
Just return the Glyde within your 30 day WFG period. There is only one exchange within 30 day period but nothing says you can't just return it THEN go right back and upgrade to the Storm on the 21st. You can't do mp3 ringtones on a regular phone on Verizon unless you use a hack like BitPim. No way I would pay money for a Voyager or a Dare when the Storm is out there...nevermind a Glyde. That sales person must have no conscience and a silver tongue.
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Verizon81

Nov 14, 2008, 10:46 PM
i know...i am so beyond frustrated.

i used my ne2 on my upgrade...if i return it i will have to pay full retail no? does any1 know any 1-800 reps that are sympathetic to cases like this or glyde circumstances that could do ti over the phone even?
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Azeron

Nov 14, 2008, 10:52 PM
So? When you return the phone your NE2 date will be reset to prior as well as your contract end date. Calm down. You won't have to pay full retail. Be cool. Return the phone. Keep your return receipt. Come back on the 21st. Don't try to do this all in one day though. Return the Glyde now.
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Verizon81

Nov 14, 2008, 11:12 PM
thanks for all the help.....so i go back and say I want to go back to my old phone this phone is just terrible..i go in on the 21st and they will le tme use my ne2 again? wont they catch on with the one exchange policy?
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Azeron

Nov 14, 2008, 11:48 PM
No. They won't. New every two is bait (reward). That $50 or $100 dollars (depending on your price plan) is more than made up when you serve the next twenty months of your contract. Just don't do it all in one day at the same store. You're not doing anything wrong, but you are making a lot of work for some people and they can't sell those phones now. Honestly, it can be a bit irritating to deal with customers who continuously return phones. In your case though your sales rep needs to be horse whipped. He should have talked you out of the Glyde. I know he is good enough to have done so. LOL
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justmarried

Nov 15, 2008, 11:25 PM
You wont be able to get the storm. If you have already had one exchange, the system will not allow another wfg exchange. If you get a sympathetic manager you may get another exchange but due to the demand of the storm, you may not get it. There will be a lot of customer trying different tricks to get the phone.
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TacTiqs

Nov 15, 2008, 9:31 AM
Why on earth would you go from a Curve to a Glyde?
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Verizon81

Nov 15, 2008, 1:53 PM
was gonna wait for the storm and the sales rep told me this had the same functionality...html etc plus a regular keyboard....
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justmarried

Nov 15, 2008, 11:29 PM
I dont think you will get the storm. You have already had one exchange. There will be a lot of other customers trying to get the phone who are not eligible, which will cause managers to be strict with the rules.
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Azeron

Nov 16, 2008, 1:03 AM
He'll get it. As long as he follows my advice and returns that Glyde immediately. In fact, he should have already returned it by now. If he tries to conduct both transactions on the 21st...yeah, he's going to encounter some pushback.
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Verizon81

Nov 16, 2008, 1:14 AM
My wife is the 2nd line on our family plan...can she port off to her own vzw account...then i port off and join her in the 30 days ther4efore avoiding fees? OR could we just cancel and rejoin verizon on friday and get the storm...we would lose our numbers but??? what do you all think?

i dont even care so much about teh storm...i was happy wiht the curve until that rep told me the glyde had the same features. ugh
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Azeron

Nov 16, 2008, 1:11 AM
Are you kidding me? He had the Curve and some rep talked him into the Glyde. I feel bad for this kid. In fact, he should never go to that store again without someone to protect him from that monster. How can that guy sleep at night? I wouldn't sell a Glyde to my worst enemy... Hmmm...on second thought I probably would. But that's my point...
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