Exchange
Lets just say "IF" I exchanged my Storm for a Dare and now I miss my storm afterall... Any chance on getting it back? It has been 20 days since I originally bought the storm. I have had the Dare for a week now.
If not, Anyone wanna buy a new DARE????? 🙄
If not, Anyone wanna buy a new DARE????? 🙄
...
Policy is 1 exchange in a 30 day period. Realistic terms......a store rep may exchange it within the 30 days to get paid on the data feature. It won't hurt to try.
...
And they shouldn't exchange your phone..You would have just wasted two good phones and a lot of money!
...
To the OP, I'll add to what aughey29 just said.
When you "wasted" two good phones what really happens is both of those $500 (Storm) and $400 (Dare) phones are sent back to Verizon's processing center in Texas to become refurbished warranty units. In other words, Verizon just takes the $900 and tosses it in the trash. Warranty units don't cost the consumer anything - they're a convenience for the customer, who then doesn't have to ship their phone to the manufacturer for repair or replacement. Some customers end up paying $50 for those phones for various reasons, which is still a loss. In any case, because someone is wishy-washy on what phone they want, Verizon incurs a loss of about $900 in this case, not even including shipping, proc...
(continues)
When you "wasted" two good phones what really happens is both of those $500 (Storm) and $400 (Dare) phones are sent back to Verizon's processing center in Texas to become refurbished warranty units. In other words, Verizon just takes the $900 and tosses it in the trash. Warranty units don't cost the consumer anything - they're a convenience for the customer, who then doesn't have to ship their phone to the manufacturer for repair or replacement. Some customers end up paying $50 for those phones for various reasons, which is still a loss. In any case, because someone is wishy-washy on what phone they want, Verizon incurs a loss of about $900 in this case, not even including shipping, proc...
(continues)
...
The customer will never be right again, if you had your way.
Verizon takes a $900 hit? Please. You think they pay RIM $600 dollars per unit. I highly doubt that.
Verizon seems to be on top of things, I think swapping out a customer because THEY'RE LOCKED INTO A TWO YEAR AGREEMENT is 100% resonable.
What the hell do you care? Do you OWN verizon? Because it shouldn't matter this much to you, captain corporate! Get a life.
Verizon takes a $900 hit? Please. You think they pay RIM $600 dollars per unit. I highly doubt that.
Verizon seems to be on top of things, I think swapping out a customer because THEY'RE LOCKED INTO A TWO YEAR AGREEMENT is 100% resonable.
What the hell do you care? Do you OWN verizon? Because it shouldn't matter this much to you, captain corporate! Get a life.
...
chainmail311 said:
What the hell do you care? Do you OWN verizon? Because it shouldn't matter this much to you, captain corporate! Get a life.
I do get profit sharing...that is, if we make a profit. Following your advice would guarantee we don't.
BTW, Verizon Wireless is not a publicly traded stock.
...
So, you just told me you wouldn't make a profit if you SWAP a phone for a customer within 30 days? It's people like you that make me not want to deal with Verizon. Maybe when they get an iPhone, I'll switch, because honestly thats the only thing keeping me with AT&T.
Verizon Reps are usually ****y jerks that don't care about really helping customers. You're my case in point.
Verizon Reps are usually ****y jerks that don't care about really helping customers. You're my case in point.
...
and customers are usually ****y jerks that dont have any common sense and make ridiculous demands because they think they are entitled to things they are not.
we are SALES consultants. we get paid to SELL things. not exchange and return, but to SELL.
if you bought a brand new BMW then a week later decided that you didnt like it, do you think you could go back to the dealership and trade it back in and pay the difference on another car??? NO! first off the salesman would laugh in your face just for asking that.
if he did then still decide to speak with you, you would only get a depreciated trade in amount back for the original car, then still pay full price for the new one.
we are SALES consultants. we get paid to SELL things. not exchange and return, but to SELL.
if you bought a brand new BMW then a week later decided that you didnt like it, do you think you could go back to the dealership and trade it back in and pay the difference on another car??? NO! first off the salesman would laugh in your face just for asking that.
if he did then still decide to speak with you, you would only get a depreciated trade in amount back for the original car, then still pay full price for the new one.
...
There is a $35 re-stocking fee. But there is also an exchange policy which limits one exchange within a 30 day period.
...
Yeah, because cars are just like cell phones. Just as expensive.
please, come down from your pedestal.
please, come down from your pedestal.
...
YOu are a prime example of someone who just refuses to admit that you dont know as much as someone in the idustry. I thought I knew alot but when you actually know how and where the money goes, youd feel like an idiot saying what you do. and yes, cell phones are very much like cars but worse. Phones are subsidized and cars arent. The only reason VZW offers a say... storm at 199 is because by say the 20th month they will actually break profit after paying off your cell phone number, gov fees, PHONE, etc. But im sure you knew that already.
...
Please.
If they weren't making an absolute SLAUGHTER on texting, I might feel okay with what you said.
Data package for $30 a month? Get real.
Stop defending a company. They make a massive profit.
If they weren't making an absolute SLAUGHTER on texting, I might feel okay with what you said.
Data package for $30 a month? Get real.
Stop defending a company. They make a massive profit.
...
Data package for $30 a month? Get real.
Actually thats not for text, and the 30 covers the data rate on their network and alot of that goes to BB for their exchange servers.
Its actually pretty funny so far 3 different people have shot down your all 3 of your weak excuses, maybe you should just admit your wrong and move, its kinda of getting sad now
Actually thats not for text, and the 30 covers the data rate on their network and alot of that goes to BB for their exchange servers.
Its actually pretty funny so far 3 different people have shot down your all 3 of your weak excuses, maybe you should just admit your wrong and move, its kinda of getting sad now
...
No. Absolutely not. That's what I was saying in the first place. Have you read the entire thread? Someone was boobing about swapping a phone within the first 30 days. And I said Verizon can afford it, let him swap back to the storm. I'm saying Verizon makes enough that swapping a phone out more than once within the first 30 days should be fine.
...
Jerks?
Its cutsomers like you who piss us off!
GROW UP!
Do you really think Verizon could survive on what Alltel and Sprint charges?!
NO!
Verizon has 3 times the coverage of Sprint, and almost doubble the amount of customers and wokers.
THATS why Sprint is not doing so well and Alltel put them self up for sale and Sprint is laying off all these workers, 8,000.
AT&T's new CEO has NO idea whats hes doing, which caused them too lay off 12,000 wokers!!
Verizon is the ONLY network who is doing well. There looking for tons of people to work for us because of the Alltel merge. Were opening up another Call center! Theres like tons of jobs right there!
All the money we recieve goes to help the customer in every way possible...
(continues)
Its cutsomers like you who piss us off!
GROW UP!
Do you really think Verizon could survive on what Alltel and Sprint charges?!
NO!
Verizon has 3 times the coverage of Sprint, and almost doubble the amount of customers and wokers.
THATS why Sprint is not doing so well and Alltel put them self up for sale and Sprint is laying off all these workers, 8,000.
AT&T's new CEO has NO idea whats hes doing, which caused them too lay off 12,000 wokers!!
Verizon is the ONLY network who is doing well. There looking for tons of people to work for us because of the Alltel merge. Were opening up another Call center! Theres like tons of jobs right there!
All the money we recieve goes to help the customer in every way possible...
(continues)
...
Actually I agree with him. The Customer is starting to be wrong because they think just because they pay their bills like a responsible adult that they should get a cookie, and free everything, and if you don't like you damn phone then by a new one at the retail price! I think its you who needs to rethink their business ideals dusche
...
Actually, anyone who works for Verizon Wireless in a small way does "own" it.
...
I've worked with inventory. I know what the stuff costs. It's often within $20 of "full retail."
Do you really think phone manufacturers sell phones for any less?
Do you really think phone manufacturers sell phones for any less?
...
Well, I considered it a lie when Verizon tells me 21 cents per text is "reasonable"..
...
VZW returns phones to the manufacturer too. I'm sure VZW loses some money in the process but it's nowhere near the full retail price of the phone.
...
verizon returns defective phones.
If they return models that they cannot sell but are perfectly fine, they are selling it as scrap. which means 700 (retail) becomes 100 or less sellback.
If they return models that they cannot sell but are perfectly fine, they are selling it as scrap. which means 700 (retail) becomes 100 or less sellback.
...
Dead on arrival phones are sent back. It's not Verizon's fault that the phone didn't work.
RETURNED phones - phone returned because the customer didn't like the color, function, etc. are not bad and are not returned to the manufacturer.
Anyone who does a little research on just about any "Certified Like New" ESN will quickly learn this.
RETURNED phones - phone returned because the customer didn't like the color, function, etc. are not bad and are not returned to the manufacturer.
Anyone who does a little research on just about any "Certified Like New" ESN will quickly learn this.
...
Uhm,,, it is called a return policy... That is why they have it. Yes, two is one more than they advertise..True...
You guys act like the phones get thrown away and the money all goes down the drain.. NOT... its called refurbished phones, that they give to folks who's phones break. I worked in electronics retail for a while in my younger days and the returns were checked then sold as open stock at a discount.
Returns do not ruin companies.
Anyway, the store is "GLADLY" giving the storm back and they were absolutely great about it... No troubles. I was just honest with them.
Sorry I asked.
You guys act like the phones get thrown away and the money all goes down the drain.. NOT... its called refurbished phones, that they give to folks who's phones break. I worked in electronics retail for a while in my younger days and the returns were checked then sold as open stock at a discount.
Returns do not ruin companies.
Anyway, the store is "GLADLY" giving the storm back and they were absolutely great about it... No troubles. I was just honest with them.
Sorry I asked.
...
The guy is a tool, don't worry.
In the future, you should go to Best Buy. They'll swap you more than once with no complaints, and there's no such thing as "mail in rebates". And you don't have to deal with corporate tools like this guy.
In the future, you should go to Best Buy. They'll swap you more than once with no complaints, and there's no such thing as "mail in rebates". And you don't have to deal with corporate tools like this guy.
...
No worries here. I exchanged tonight and the store was VERY VERY Nice about it. They did not offer any grief at all as I was respectful and appreciative for the gesture. I am glad to have my storm back even with the few bugs that will hopefully be cleared up soon.. Camera......!
...
yes indeed. but yea chainmail, go to BB and buy it. Let them eat it instead of VZW. Lets see if we can get them to close too! You are so wise :-)
...
And that's why they'll be better off in the end. More customers. Hopefully, a better experience. No mail in rebates (a freakin' joke.)
...
coasterguy said:
Uhm,,, it is called a return policy... That is why they have it. Yes, two is one more than they advertise..True...
You guys act like the phones get thrown away and the money all goes down the drain.. NOT... its called refurbished phones, that they give to folks who's phones break. I worked in electronics retail for a while in my younger days and the returns were checked then sold as open stock at a discount.
Returns do not ruin companies.
Returned phones become warrenty replacement phones. Phones that net the company NO money whatsoever, meaning they eat the cost of the phone. That means a returned phone is a loss of (600 retail.. lets say the replacement cost phone is 100 in v...
(continues)
...
It is is such a problem than they should not have a exchange program at all then. I accept returns in my business which is one where most would never, ever accept what I sell back as a return. I make my customers happy. If I can afford it working alone. Then The big V can afford to refurbish a phone for a customer who may have been unsure of their needs or wants. Life, it happens.....
...
...and there it is. It is always easy to spend money out of someone else's pocket.
...
I like how sales reps b!tch about returning phones within the 30 day period.
#1: That doesn't hurt your paycheck.
#2: If it really was a problem, Verizon would change the policy. Since they haven't changed this policy, I'm sure it doesn't hurt them very much.
#3: Just because you know what you like in a phone, doesn't mean the average joe doesn't. Calm down, swap the phone, and try to make a customer happy for once.
Apparently, according to a recent study, buying a cell phone is ranked as a huge hassle in America. It probably has something to do with people that respond angrily to posts about an exchange. Stop your whining and crying, and try to make someone's day today.
#1: That doesn't hurt your paycheck.
#2: If it really was a problem, Verizon would change the policy. Since they haven't changed this policy, I'm sure it doesn't hurt them very much.
#3: Just because you know what you like in a phone, doesn't mean the average joe doesn't. Calm down, swap the phone, and try to make a customer happy for once.
Apparently, according to a recent study, buying a cell phone is ranked as a huge hassle in America. It probably has something to do with people that respond angrily to posts about an exchange. Stop your whining and crying, and try to make someone's day today.
...
No one has a problem with you making your one exchange within the 30 day period. That IS the policy. As far as Verizon changing the policy... They did. Once upon a time there was neither a device initiation fee or a restocking fee. You better believe Verizon corporate is on their retail reps about selling the phone right the first time so that they do not return the phone even ONCE within the 30 days (which customers are allowed to do according to the Worry Free Guarantee) nevermind someone wanting to make a second exchange outside of the policy.
...
It was a problem and Verizon did change the policy - restocking fee now.
...
Best Buy: No restock fee. More than one swap a month.
Verizon Cor store: Nazis.
Hmmm......
Verizon Cor store: Nazis.
Hmmm......
...
Best Buy: No restock fee. More than one swap a month.
Verizon Cor store: Nazis.
chainmain311: Clueless.
Verizon Cor store: Nazis.
chainmain311: Clueless.
...
Yeah, I didn't mean you specifically...sorry. But not everyone IS willing to pay the restocking fee like you were. I don't see a problem with the exchanges but I do understand the need for a fee or the abusers will just continue to abuse - sorry for seeming like I was directing that at you...
...
And you probably don't sell your merchandise for a -60% gross margin and wait 6 months to 2 years for residuals to pay off that loss.
I've posted about this many times. The cell phone industry is unique in its business model. You can't casually compare this business to your own without explaining HOW your business makes money.
I've posted about this many times. The cell phone industry is unique in its business model. You can't casually compare this business to your own without explaining HOW your business makes money.
...
Again you didnt listen to him YOU CANT LEGALLY SELL A PHONE AS OPEN OR USED IN THIS SITUATION. It becomes a replacement that will replce a broken or issue phone and then THAT phone gets eaten more than likely or they pay money (the opposite of making money) to refurb it again... There isnt a BlackBerry bush these just grow on.
...
So it is preferrable that if you exchange, you do it only once. But it varies case by case and store by store on what you can do. Not all stores are corporate Nazis. And not all stores are just sales reps. The honesty and willingness to pay for the fee is most likely what made them willing to do the exchange.
...
LOL It is not being a "Nazis". It is having a policy and making it uniform. Customers would prefer consistancy then the ol' "You did it for my neighbor" scenerio. Just make a rule and stick by it. Fair and consistant. I get so sick and tired of hearing, "Why can't I upgrade at 19 months (actually 1 month early) you let my cousin upgrade 2 weeks early...what's another two weeks?" After a while there just might as well not be rules. Just let customers exchange as many times as they want for as long as they want. Why have rules if they aren't fairly enforced?
...
The person who made the Nazi comment works at a Best Buy. He has no stake in Verizon Wireless profitability like an actual employee does. Short term incentive? What's that? Anyway, what does he care if Verizon loses money or even were to go bankrupt giving it away? When the dust clears he will still be at Best Buy pushing another carrier's products.
...
And you'll be left without a job....at least, in your case.
I'm just more about Customer Service than I am about Verizon not swapping a phone out for a customer.
If I was in the same scenario, I'd just cancel if they didn't let me swap. How do you like them apples.
I'm just more about Customer Service than I am about Verizon not swapping a phone out for a customer.
If I was in the same scenario, I'd just cancel if they didn't let me swap. How do you like them apples.
...
At that point it would be more cost effective for you to just cancel. Again, once Verizon starts letting someone swap out then they must let everyone. It is better to be consistent then to allow numerous exchanges for everyone.
...
That's just gonna drive people to places that'll swap more than once the first month.
...
