Customer's perspective
As much as Verizon Wireless appears to focus on making it easy to do business with us it does seem like we are being sneaky about these MB charges.
Usually buried in all the long disclosures is a neat little provision that customers are responsible for these charges. The disclosures themselves don't even explain the exact actions which can cause these charges and they are buried deep in the disclosures that the company knows nobody reads since they are written in legalese and are hard to read.
Wouldn't it be great if we by default blocked access to mobile web and the GIN catalog and have a simple disclosure each time they are opened that the customer has to agree to which states: "By using this feature you are subject to $1.99 pe...
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Usually buried in all the long disclosures is a neat little provision that customers are responsible for these charges. The disclosures themselves don't even explain the exact actions which can cause these charges and they are buried deep in the disclosures that the company knows nobody reads since they are written in legalese and are hard to read.
Wouldn't it be great if we by default blocked access to mobile web and the GIN catalog and have a simple disclosure each time they are opened that the customer has to agree to which states: "By using this feature you are subject to $1.99 pe...
(continues)
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when you change your plan or sign up for the plan its made clear that its 1.99/mb for any web or gin browsing/downloading. all companies charge for data. sprint and att charge like $10 or more a MB.
not only do the reps tell you but its included in your paperwork at the time, on your bill every month, in the confirmation letter thats mailed to you after you changed your plan, on the website, etc.
not only do the reps tell you but its included in your paperwork at the time, on your bill every month, in the confirmation letter thats mailed to you after you changed your plan, on the website, etc.
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if you didnt know then im sorry to hear that but vzw has a free month of vcast going on. you can try that out free and it includes unl mb/web/video/espn. it will usually cover the mb you had used so far in the month too.
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And the fact that if they by default blocked natl accs, it would be a terrible business decision? I understand thsi is a "customers perspective" but its like cigarettes - get you addicted and then get you to sign up to vcast - not block you from all the capabilities of your phone all together so you never have a little taste ;-)
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MidnightDT said:
if you didnt know then im sorry to hear that but vzw has a free month of vcast going on. you can try that out free and it includes unl mb/web/video/espn. it will usually cover the mb you had used so far in the month too.
So True - And at my location we're very adament about stressing the importance of understanding megabyte charges, keep it positive! You can swing that $1.99/mb into a higher DAPC if you sell them on vcast and not to mention the free trial - it sells itself. Also the promo for month of free vcast is over 2/15 âšī¸
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we explain exactly what the "basic" plans include.
If customers think that a basic voice plan includes the ability to surf the internet, that is an issue no amount of disclosures will solve.
I can understand it for america's choice customers who upgraded to nationwide, but the rep who did that should make it clear about that change since that is one of the main differences. If the customer is unaware... maybe they should get their phone in a store next time instead of doing everything online.
If customers think that a basic voice plan includes the ability to surf the internet, that is an issue no amount of disclosures will solve.
I can understand it for america's choice customers who upgraded to nationwide, but the rep who did that should make it clear about that change since that is one of the main differences. If the customer is unaware... maybe they should get their phone in a store next time instead of doing everything online.
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The mb charge is not sneaky. VZW was the last carrier to go to this charge, and is the lowest. If you don't want to be charged, request to block all of the features and don't try to use GIN or any other DATA features on your phone. Sounds like another customer complaining about nickel and diming a customer who wants to use a feature and not pay for it.......
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I don't agree at all. The OP had a valid point. I think he or she is right. Isn't it amazing how every Verizon phone will have a "shortcut" button that goes RIGHT to the web so you can hit it in your purse or pocket if you turn the wrong way? That is not by accident. Every time I get a phone, I have to move that shortcut key out of there and bury it so it doesn't happen. And I'm sure Verizon will come up with a way to make that key unchangeable at some point, too. Or they'll force everyone into Mobile Web just like they're forcing everyone into data plans on the newly released smartphones and PDAs by not allowing you to block it. And that's the day I will finally leave Verizon.
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as far as i know if you start mobile web and get to the 1st page/home/landing page you are not charged unless you move from there. gin is different because you can't say i didn't know what i was doing since gin takes about 3 4 steps before you get to charges
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if you load the first page, you will not be charged.
Considering how popular mobile web is becoming (ringtones, song downloads, games, etc) it is not suprising that verizon makes a shortcut.
The new PDA's have direct integration with the internet. Getting one without data is like buying a bike without wheels and a chain.
Considering how popular mobile web is becoming (ringtones, song downloads, games, etc) it is not suprising that verizon makes a shortcut.
The new PDA's have direct integration with the internet. Getting one without data is like buying a bike without wheels and a chain.
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I realize that. Sigh. I just want a decent phone with a decent calendar, and they just don't exist unless you get a PDA/smartphone which is WAY more phone than I need. And the basic phones' calendars are crap. I just wish someone would develop a basic phone with a real scheduling/calendar tool.
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No, no. Don't try to blame the company for the fact that these fees are clearly listed. Your just another customer that decided that they either can not read, or just ignored the facts of the plan.
Learn to read, and understand the information before you sign a contract. Especially the features that have bullets next to them, and are explained clearly to you.
Learn to read, and understand the information before you sign a contract. Especially the features that have bullets next to them, and are explained clearly to you.
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