Administrative Fee Increase
OK. I called verizon to cancel my contract without etf per the customer agreement. My administrative fee is going up and the customer agreement states that any adver change the etf can be waived.
I was told by the first supervisor who was very rude that he would credit the account and therefore I would not longer have an adverse change but would not waive etf. The second person i spoke to stated that administrative fees do not count and that it is only for contract changes.
is this all true??? this sounds very shady...it plainly states any adverse change a customer can call within 60 days of notificatino and have the etf fee waives.
now no flame wars just give me facts please...i know a lot of reps and stuff are on here....i am tr...
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I was told by the first supervisor who was very rude that he would credit the account and therefore I would not longer have an adverse change but would not waive etf. The second person i spoke to stated that administrative fees do not count and that it is only for contract changes.
is this all true??? this sounds very shady...it plainly states any adverse change a customer can call within 60 days of notificatino and have the etf fee waives.
now no flame wars just give me facts please...i know a lot of reps and stuff are on here....i am tr...
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I did this with VZW many many years ago and it’s sad that the CS agents get nasty, It’s like your taking their money. But just remain calm and let them know you’ll be filing a complaint with the states AG (they hate the wireless industry).
When I did it VZW said they’d wave the ETF if the increase created a financial hardship. But I stuck to my guns and finely got them to wave the ETF but don’t plan on coming back to VZW for awhile after that. They sent me a not so nice letter shortly after that.
When I did it VZW said they’d wave the ETF if the increase created a financial hardship. But I stuck to my guns and finely got them to wave the ETF but don’t plan on coming back to VZW for awhile after that. They sent me a not so nice letter shortly after that.
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If verizon credits the difference in the increase until the end of your contract there is no longer an adverse effect to you. If you decline the credit then it seems fairly obvious that your just looking for a way out of your contract. Take the credit or pay your etf and go.
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but that isn't the point frank...when i spoke to them i was clear that we didnt know if we would leave or not but wanted to make sure i had a notation based on my rights in the customer agreement. even if i just wanted out to get out it shouldnt matter and that is what makes it so shady....that is all i am saying...they created the agreement and then don't obide by it.
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Applying the credit for the increase is still abiding to the contract. Its not shady its taking away the your adverse effect away. Shady would be getting a subsidized pricing on a phone the looking for a way out of the agreement signed.
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so then verizon is saying that for people that don't question contract changes too bad and for those that do oops sorry?
very unethical...this is their own clause it is not being made up
very unethical...this is their own clause it is not being made up
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If they make changes to their agreement that they do not grandfather in old plans, they must send a notice to all customers about this change. From the time that notice is sent, customers have two months (60 days) to call into Verizon and either have the change removed (credited) or leave. It is not Verizon's (or any other companies) responsibility to hold the hand of their customers with every change. Verizon is typically very good at grandfathering in charges (heck, there are still people out there on Digital choice plans)If they are not grandfathering in this change, it is obvious that they are doing it to try and cover additional costs.
So yes, it is up to the consumer to inquire about it. If they don't and accept the higher fee...
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So yes, it is up to the consumer to inquire about it. If they don't and accept the higher fee...
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Your history is unethical there guy.
Sell your Storms and buy your way out. I pay $150 for used Storms is good condition.
Sell your Storms and buy your way out. I pay $150 for used Storms is good condition.
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Your right to cancel would apply if it were a fee we could not easily compensate you for. For example, if you do not have a text package on your account and are paying per message and we increase the pay per text rate. This is something that we can not predict how much more it would cost you for the remainder of your contract. In the case of the administrative charge, we are able to calculate how much more it would cost you; so we are able to credit you. Therefore this is not an instance where you cancel with out an elf.
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and once they offered that and noted your account to offering that you are more or less tagged as someone just trying to weasel out of your contract. And Yes, you are trying to take money from them, the ETF is to get the lost revenue back on the phone they discounted for you when you signed up.
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How much is the increase? More importantly, will this increase effect you so much that you would not be able to afford your monthly bill? You were even offered a credit of the difference for the remainder of your contract. Sounds like, once again you are looking for a way out of your contract without paying the etf fee. This is so hiliarious!
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This is the part I find most entertaining
when i spoke to them i was clear that we didnt know if we would leave or not but wanted to make sure i had a notation based on my rights in the customer agreement
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I hate it when people try to weasel their way out of a contract over a few pennies. But of course due to the victim mentality people have these days signing a contract no longer means anything. The Customer Agreement states in unequivocal, plain non-legalese language:
Charges and Fees We Set
∞ You agree to pay all access, usage and other charges and fees we bill you or that the user of your wireless phone accepted, even if you weren't the user of your wireless phone and didn't authorize its use. These include Federal Universal Service, Regulatory and Administrative Charges, and may also include other charges related to our governmental costs. We set these charges. They aren't taxes, aren't required by law, are kept by us in whole...
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Charges and Fees We Set
∞ You agree to pay all access, usage and other charges and fees we bill you or that the user of your wireless phone accepted, even if you weren't the user of your wireless phone and didn't authorize its use. These include Federal Universal Service, Regulatory and Administrative Charges, and may also include other charges related to our governmental costs. We set these charges. They aren't taxes, aren't required by law, are kept by us in whole...
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read the entire agreement roger....spoke to a store manager and he agreed....so get over it and move on...amazing how all threads get volatile
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This tread had a couple snippy parts due to your previous threads, but nothing here was volatile.
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it is not up to verizon to determine what an adverse effect the increase will have on you...an increase is an increase and yes you can get out contract ETF free.
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They grandfathered in his charges, thus there is no adverse effect. He is paying exactly what he was paying.
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The contract agreement b/t VZW and the customer is strictly related to the cost for SERVICES subscribed to and paid for. NOT for taxes, surcharges, and fees. Take a look at you contract agreement as well as the invoice you receive each month. Page 2 or 3 of the bill clearly states that taxes, surcharges, and fees, ARE SUBJECT TO CHANGE WITH OR WITHOUT NOTICE, and DO NO CONSTITUTE a material change in the customer agreement. TSF's, VZW has no control over, therefore they are NOT part of the agreement that allows a customer out of the contract w/o an etf charged if still under contract.
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I agree that the taxes, governmental surcharges and fees section are beyond Verizon's control. I agree that a change in fees doesn't constitute a change in contract because of the way contracts have been written these last few years (to avoid this very problem). I do, however have an issue with something you wrote:
I assume your bill looks like mine. Each mobile number on my bill has two sections listed under my plan and features: "Taxes, Governmental Surcharges and Fees" is the lower one. The one above it states "Verizon Wireless' Surcharges."
For me, this lists the following line items: "Fed Universal Service Charge," "Regulatory Charge," Administrative Charge," and "Muni Telec...
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TSF's, VZW has no control over
I assume your bill looks like mine. Each mobile number on my bill has two sections listed under my plan and features: "Taxes, Governmental Surcharges and Fees" is the lower one. The one above it states "Verizon Wireless' Surcharges."
For me, this lists the following line items: "Fed Universal Service Charge," "Regulatory Charge," Administrative Charge," and "Muni Telec...
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