Why Verizon hurts us so much.
I work in the telecom dept in an unnamed, large company. We have around 600 cell phones, plus just under 200 blackberry units which may or may not have cell plans turned on.
Over 500 units are through AT&T side of Cingular. About 85 are Verizon. The rest are scattered through other carriers.
If I have ANY issue for any AT&T/Cingular number, I can call one AT&T Business Services number and any GSM rep can answer all GSM calls... a TDMA (digital) rep can answer all TDMA calls. Two destinations, one number, every normal request is solved quickly.
THE VERIZON ISSUE
If I call Verizon with 6 changes for end user phones accross the country, I potentially have to talk to a different department for each number (i.e. a New Englan...
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Over 500 units are through AT&T side of Cingular. About 85 are Verizon. The rest are scattered through other carriers.
If I have ANY issue for any AT&T/Cingular number, I can call one AT&T Business Services number and any GSM rep can answer all GSM calls... a TDMA (digital) rep can answer all TDMA calls. Two destinations, one number, every normal request is solved quickly.
THE VERIZON ISSUE
If I call Verizon with 6 changes for end user phones accross the country, I potentially have to talk to a different department for each number (i.e. a New Englan...
(continues)
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Maybe if the situation was reversed it would be different. If you had 500 lines with verizon maybe they would do you more favors and give you that individual attention it seems like you need. And if you only had 85 lines with cingular they would not treat as they do. Business accounts are nothing new to the industy. The only thing you need to understand is that it is set up this way for a certain reason. Being in a business you can understand how and why depts are setup the way they are. But I have a question for you. Are the verizon customers on the same account or are they setup for each individual?
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Are they single line accts or all on one account. Even w/ 85 lines, I 'm sure most are not from the same region. U may want to get w/ a sales rep and consider converting into a national account. One number, one solution.😉
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