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Tour--Have to return....

Kendallish

Aug 22, 2009, 10:06 AM
Do you think since the phone is so awful sound quality and no one can hear me, that Verizon will waive the $35 restocking fee? My blackberry curve (old) sounded a million times better than this tour.
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VZW611LA

Aug 22, 2009, 10:08 AM
There is something you can turn on.
Go to the Menu and click options. I don't know what its called, but try that.
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Kendallish

Aug 22, 2009, 10:12 AM
I do not see anything that can change to help this problem....can you give me any additional information? THANKS!
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famoussasjohn

Aug 22, 2009, 11:07 AM
VZW611LA said:
There is something you can turn on.
Go to the Menu and click options. I don't know what its called, but try that.

so you have to enable something to get better sound quality? believe its called "enhance voice quality or call quality" but i dont see why you must enable something to get better quality, it should be decent out of the box no matter what.
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Menno

Aug 22, 2009, 4:49 PM
Most sound enhancing options mess with the overall volume of the device/effect some other feature.

I don't personally have the tour, but I know about a dozen who do and they all love it.
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trophynuts

Aug 23, 2009, 5:39 PM
i've had mine since day 1. I've had a few complaints of sound quality but they have seem to gone away. I've read of several people with this issue..most people take it back for another tour.
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Azeron

Aug 23, 2009, 11:39 PM
Exactly. I would return it for a DOA. No restocking fee.
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hrmles1

Aug 24, 2009, 10:08 PM
I called customer service before returning the phone and had the rep put in the notes that I was not to be charged a restocking fee. I returned my Tour 3 days ago and no restocking fee.
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