can I get any reps to give some advice
1. Buy 2 phones at retail, currently I believe the cheapest phone that does what I need is a blackberry min price $429.00. Total = $860.00
2. (Not sure if this is possible) Buy 2 BB phones at BOGO on 2 new lines $149.00, switch the phones to existing number pay ETF for 2 new lines $350.00. Total = $499.00
3. Pay prorated ETF $250.00 go to some other provider and get 2 phones ~ $400.00. Total = $650.00
Are there any other options? My contract is at one year next month but it’s a family plan so I believe only one line would be eligible for up...
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Also, if you have some documented issues with your device, then I would use that as leverage to see if they will put you in a blackberry as an early 1 yr upgrade. (they might be okay with this since you are retaining your $30/month data fee and you are close to an upgrade anyway).
You have some power here, I like doing this stuff in person as well. Be firm, but not overly aggressive and force them to provide you with a SOLUTION!
Im sure you can get something worked out.
Chris