Tour issues. What are my options?
I had the BB Curve, and then bought the BB Tour on the day it was released from vzw. I returned my first one because of severe trackball issues. I was given a new Tour. I have been using it since then with similar problems. The trackball works fine some times, and other times it is horrible. I have done updates, cleaned the ball, increased the sensitivity, and everything else I can think of. I love the phone, but it is driving me nuts. I'd love the Tour 2 when it comes out, but I'm sure they won't swap me out. The droid and storm2 look great, but I don't know about not having a bb physical keyboard. Is my only option to get a refurb Tour? Obviously I am aware that I can buy a new phone at retail pricing, but that isn't my top choice.
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If you have a Tour that is not functioning properly and is obviously less than a year old then it is still under manufacturer's warranty. You would be looking at having the device replaced for a Certified Like New Replacement (CLNR). Just contact Tech Support from a different phone and get the ball rolling.
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I should call *611? Are all Tours going to have some issues with the trackball? I don't mind swapping out if I can get one that works, but I don't want to have to go through 100 phones. I am hearing that this is a wide spread problem. Will another update come that could fix this?
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It WAS a widespread problem, but Verizon and Blackberry seeded most of the CLNR (Certified Like New Replacement) stock with brand new devices to solve the issue. I haven't seen a trackball issue in a month.
And as for CLNR, or "refurb phones," I always tell customers this: a year or more after a phones's been out, your chances of a CLNR phone being a fixed warranty swap are about half. After a phone is no longer sold, your chances of a CLNR being a previously swapped device are almost 100%. In the first year since a phone comes out, your chances that a CLRN phone is a previous warranty swap is low.
The first few months since a phone comes out, they simply take new stock and make them CLNR until they get phones being returned. Pre...
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And as for CLNR, or "refurb phones," I always tell customers this: a year or more after a phones's been out, your chances of a CLNR phone being a fixed warranty swap are about half. After a phone is no longer sold, your chances of a CLNR being a previously swapped device are almost 100%. In the first year since a phone comes out, your chances that a CLRN phone is a previous warranty swap is low.
The first few months since a phone comes out, they simply take new stock and make them CLNR until they get phones being returned. Pre...
(continues)
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Thanks. Am I better off going to a local corp store, or do I call *611? Even though I purchased at a local corp store, they are very less than helpful.
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*611 Most times your retail store will not have CLNRs for advanced devices and all they will do is call Tech and put you on the phone with them.
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Stores do have CLNR's, and if they don't, they can order it and send it to the customer's home.
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http://www.blackberryos.com/forums/blackberry-tour-9 ... »
There is nothing wrong with the engineering of the trackball on the Tour.
One moron on the assembly line in Mexico was installing part of the trackball apparatus upside-down or backwards or something so they didn't work properly left-right!
This issue only affected handsets from the first batch of manufacturing and the issue was resolved months ago. If you received your last replacement before 1 September 2009, you probably still have a first-run device which was not assembled properly.
There is nothing wrong with the engineering of the trackball on the Tour.
One moron on the assembly line in Mexico was installing part of the trackball apparatus upside-down or backwards or something so they didn't work properly left-right!
This issue only affected handsets from the first batch of manufacturing and the issue was resolved months ago. If you received your last replacement before 1 September 2009, you probably still have a first-run device which was not assembled properly.
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I did get my replacement before then, so I guess I'm part of that batch. I went to a vzw store to play with the curve2, storm2, and droid. I was considering buying one at retail, because I really dreaded the thought of continued problems with a tour. I'll get a refurb I guess and see how that goes. Thanks for the info to all.
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