My phone recently has been sending phone calls straight to voicemail and I haven't been recieiving emails, text messages, and bbm im's or they come like hours after some sent them (sometimes days). I have pulled the battery and everything multiple times still has that problem. My question is what can Verizon do for me? I don't have the insurance plan on the phone because my contract is up in July so I cancelled after first year because had no issues. If I moan and complain enough in store will they give me a replacement/new phone? It only started when they released the new OS and they put it on for me!