That's a discriminatory practice, not a policy.

I don't know about anyone else, but it's been a very long time (three years, perhaps) since my adds quota was higher than my renewal quota. I usually need double my adds in renewals. They don't sell themselves - I can't afford to be so picky as to limit a BOGO only to new lines.

A lot of retailers will have that stipulation because of the cost of the Droid.

Sure, and that's their prerogative. Verizon doesn't stipulate that, the indirect company who bought their own phone does.

In your experience, do indirect retailers pay less or more depending on if a contract is an add or a renewal?

Upgrades pay a lot less, but they still pay something.

My stores worked on Gross Profit (Rate plan + Amount paid for phone + any features/accessories - Cost of phone=GP) and on average a new activation would pay $60+ for the rate plan than an upgrade of the same bracket. Verizon pays less to the retailers, so there is less commission.

I don't know what region you're in, but here in the NE/Philly Region, the spiffs sucked compared to the midwest and some other regions, so when they bottomed out the price of some of the phones (thinking of the ENVTouch and EnV3) it was almost impossible for a store to break even on a 9.99 upgrade unless that customer got some serious accessories, or bought our in store protection plan. For a time, the R...
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That's a shame that your stores were getting paid less for upgrades. Upgrades are the bread and butter of the business now - we don't add new lines like we used to, we simply port over numbers more than anything. Keeping your current customer base has become more important (interesting, seeing as how so much has changed over the past year that doesn't seem very retention-friendly).

Verizon pays every corporate rep the same way, from east to west. The targets change, but the end results are intended to be the same.

First, and upgrade and a renewal pay the same, even if your commissions are accelerated for exceeding your gross adds quota. Really, the only down side to upgrades should be the fact that they don't accelerate you at all....
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I'd much rather operate under those payouts, but the Corp store near me isn't hiring. We get paid a a lot more on the contract, but that's because it has to make up for the cost of the phone, etc. There is a 50 price difference between a 9.99 and a 60 for upgrades, a lot more for new acts. And some types of accounts (those people on digital choice who refuse to upgrade) pay out no commission.

Honestly, the payout structure for most retailers is like navigating a jungle. The payouts are strange (spiffs for certain phones, different per region, different payouts for upgrade/new act, pretty much no incentive for hitting DAPC marks other than the money you get from the actual data itself.. so while you weren't "fired" for not hitting quo...
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I wouldn't be surprised if the payout system (from Verizon to agent) never changes, or take a long time to change.

Verizon has always had a love/hate relationship with indirect. Indirect accounts for at least 25% of its retail sales, and penetrates markets where opening corporate stores wouldn't be profitable. At the same time, they have (sometimes unfairly) the reputation for causing issues, and without the strict metric monitoring we use in corporate retail, often seem to produce less. Everything else aside, they seem to require some more assistance from customer care to get things done (costing money), but that's often because of the less-functional point of sale system Verizon provides (saving money).

Ultimately, Verizon would...
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