Corperate stores
I've been reading this forum for months and finally decided to post on this. I saw the statements about how Verizon Wireless has gone down hill in sales rep knowledge and customer service.....
Well sales rep knowledge, I would like to start with I am alot more knowledgeable then any other rep in my store, yet I do not know everything and will tell you I dont know. A customer comes in and says my calender isnt syncing with outlook how do I setup active sync to make the computer sent the calender to the device? I dont know, I dont own a treo, But I do as you should have before you came in the store and I open the book and show you the answer.... There is to much for anyone to know everything about every phone, they have become very complica...
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Well sales rep knowledge, I would like to start with I am alot more knowledgeable then any other rep in my store, yet I do not know everything and will tell you I dont know. A customer comes in and says my calender isnt syncing with outlook how do I setup active sync to make the computer sent the calender to the device? I dont know, I dont own a treo, But I do as you should have before you came in the store and I open the book and show you the answer.... There is to much for anyone to know everything about every phone, they have become very complica...
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Well said- I work in a call center for another wireless company. We do get very little training and would like to get more. I don't know everything but will try to find out how to help people as best as I can. Usually the way I answer questions on how to on certain devices are from the manufacturers websites user manuals- which I agree should be the first place a consumer should look at first, if they don't understand how to use it from the manual, then call and we can try to explain it better. Sometimes it just takes another person to figure it out for you.
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