i hear you. But the rep did not try to pull a fast 1. he just did the norm. did you ask for a 1 year agreement??

Yes I ask for a one year he even tried to encourage me that a two year was so much better, which does have lower price tag a new every two. He did something to the agreement which made it say 1 yr but the date reflected a two year period. So how much more commission do reps get for a 2 year compared to a 1 year?

there is more that is why the phone was less for you. I offer my customer a two year and a one year. But on a one year the phnoe and activation fee are more. But verizon sets that standard not the rep. If you say you told him a one year and the contract was messed up then that is something different. I cant argue you on that. everyones commision is different so i dont know what he is getting for activations.

he probably only makes a few dollars more on a 2 yr versus a one yr. i make the same on either one, it's just the phone price, activation fee, and loss of the NE2 that's different

All prices advertised for Verizon phones (except prepaid) are for TWO YEARS! If you want a one year contract, you must say so, BEFORE the phone leaves the box. I get paid more, much more, for 2 years, so I will ask repeatedly if you are sure you want the one year contract. Going with a one year contract will cost you $50 extra for the phone and the higher activation fee.

would anyone do a one year contract? why would any sales reps allow you to do a one year contract? if a customer asks me for a one year i tell them no and they can buy a phone from someone else

Yea you are a scum bucket !! Always start with asking for the 2year deal but understand these phones aren't made to last for 2 years ! You are greedy to say I tell them no and they can buy a phone from someone else !! I mean come on you jerk do your damn job and get your nose out of the air

This as an issue I had with selling for Verizon. First of all yes the equipment is subsidized more for a two year contract because phone companies need to make the money back for the discounted equipment. If someone came in and was uncomfortable with a two year contract then yes we mentioned it again, HOWEVER I also asked why the customer wanted a 1 year. Some older customers don't like being under contract. They grew up during a time when they had no choices/ selection and honestly its a consumers duty to get the best deal for THEM. The sales rep in this particular case intentionally attempted to trick the customer, and benefit himself. He gets paid the value of the calling plan towards his monthly goal. If the customer chooses a 1 year pla...
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you sir can then go to someone else, i dont have time for broke b!tches

yall do know this is from 2005...right?

he didn't pull a fast one.
he was doing his job.
quit whining

yea I can tell you are from the projects because of the lack of grammar skills.
"Yea I ask for a one year" Try Yes I asked for a one year" Learn smarts or you will be taken advantage because someone will say this person is dumb as hell!! No Offense I am just sick and tired of people who can't speak proper ****ing english!!

4 year old post?

Now who's from the projects?

No prob,

Just remember there are a lot more careless people out there than there are people who will intentially try to scam you.

I personally have made about a half dozen mistakes with putting people on the wrong contract, out of the thousand or so I have activated, accidents happen, and I can honestly say I have NEVER intentinally tried to scam them into the wrong contract, the ends dont justify the means. I would rather get the commish for a one year contract than not get anything at all. Just MY opnion.

I will be honest, I make the mistake of putting people on a two year instead of a one all the time, Well I guess not all the time. Well, I guess not all the time because in the past year I have done about four one year activations. So allot of it is by accident, or habit. I am on the indirect side of everything, so there is a way I can put the one year price plan on there, but the wrong contract end date. Which Takes twice as long to fix, and I most likely won't get paid for it. So if he did do it on purpose, than he was not smart enough to know that he most likely wont get paid on that. Good Eyes though, when customers sign contract, I make them read it, 3/4 of them don't even read them at all. So I read it for them. 🙂

I work directly for vzw and our system here does not default to a two year. You have to ring the phone out first and if the two year price comes up then you know you messed something up if the customer wants a one year... kind of hard to make that mistake. But the people that said a two year is the norm are very correct. I know on Verizon if you are on a 59 dollar plan or higher you get new customer pricing every 12 months even if you sign a two year. Also you get up to 100 dollars off new customer pricing if you wait 22 months to get a new phone. (if your on a 35 dollar plan or higher)

For us indirect agents, through eROES, it defaults to 2 year automatically and we have to actually change it to a 1 year

I believe as of February 15, all contracts going forward $79.99 NE2 discount is $50 and $79.98 and less NE2 is $30.

I'm calling BS!

The whole auto default thing is a load of crap! Verizon's computer systems no longer default to a two year. Three years ago yes this was the case but with the updates to the system over a year ago this is no longer true. The sales rep had to consciously select two year, the price plan choice etc.

This particular rep tried to pull a fast one and got caught. There is no excuse for this its wrong and stop making excuses for him.

how is not mentioning a 1 yr lying? saying you can't do a one year contract would be lying. for most people the benefits of a 2yr outweigh the benefits of a one year anyway.

turbodeuce said:
how is not mentioning a 1 yr lying? saying you can't do a one year contract would be lying. for most people the benefits of a 2yr outweigh the benefits of a one year anyway.

Not mentioning the 1-yr isn't lying, but it sure isn't cool either. Not every customer is informed...I sure wasn't the first time I walked into a VZW store.

Any good rep should give their customers enough information so that they can make a good choice that they'll be happy with. In which case, everybody wins, as you've just made a loyal customer.

And respectfully, it isn't up to you to judge for the customer whether 1-yr or 2-yr is more beneficial for them. It would be your role to tell them about both, and then ...
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Your customers may think you are an honest rep, but your manager is going to chew your azz for costing him his MBO and earning him negative attention from his boss and his boss' boss etc... There is a way to sell though and starting with full retail then going to 1 year and THEN two year is the way to go. From that point, never mentioning the one or full retail options again is the way to go. That would certainly satisfy Dudley Do Right's insistence on the one year price. I would not ring up a one year contract in my Ecode. In the house code it would go.

I can assure you thats the quickest way out of a job!
Why is giving the customer what they want, in this case a 1 year contract so hard? It frustrates me that you would risk your career and why?

I know of several reps here that have been terminated for ringing transactions under the house instead of your own. This can be and is tracked. Where is you integrity?

Do you think your DM or regional beleives that every single one of your sales is comissionable? They know whats going on I promise you and you will be sorry for that..

The phones cost a lot more if you get a 1 year contract, we just try to save our customers money. Also we don't get comission anymore, it sucks but we don't get comission.

The extended warranty is only $1.99 per month so the two year contract/one year warranty is a minimal issue. Also any line with a $99.99 rate plan or higher qualifies for $0 extended warranty. Besides TEC is only $5.99 and well worth the extra dollar to get the built in extended warranty and if you are buying any mid to high end phone without insurance...you get what you deserve.

I'm awarding the weekly "LOL" to this post. Way to go, old conversations!