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convincing

euphoricdesent

May 2, 2005, 9:33 PM
i need convincing, what makes verizon sooooooooooooo much better than cingular?? i don't really get why. what makes them soooooooooo special give me some goooooooood reasons as to why.
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shscaptain1234

May 2, 2005, 9:35 PM
well generally Verizon's coverage and service is much better, especially in the midwest. I also think that the rate plans are better with Verizon. I personally like the cingular customer service more, and the phone selection, and if you can get GSM in your area, the signal is better.
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euphoricdesent

May 2, 2005, 9:39 PM
like cingular offers roll over min for example, what is so special about verizon because i live in ny and get excellent coverage, what are some of verizons plans like
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315guy

May 3, 2005, 8:52 AM
The reason I chose Verizon was because all my friends and family had it already... I don't need rollover minutes since all my minutes are already covered with their "in" plan. On an average month I only use 100-200 minutes on my 400 minute plan. Also, Verizon offers employee discounts to some institutions... I work for a university and get 15% off my bill every month making Verizon the cheapest plan available. I have never heard of Cingular doing this... but they might.

From what I hear Cingular is decent also. Forget coverage maps, just flat out ask people in your area how well their reception is, this is what matters most. No reception = worthless phone. If all your friends use Cingular, get a Cingular phone. I must say tho that I'm ple...
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Buckock

May 3, 2005, 12:00 PM
Yeah, Cingular doesnt have any coverage in upste NY....NYC its great.....but that's NYC
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muchdrama

May 2, 2005, 9:52 PM
euphoricdesent said:
i need convincing, what makes verizon sooooooooooooo much better than cingular?? i don't really get why. what makes them soooooooooo special give me some goooooooood reasons as to why.
It's pretty simple: Verizon offers a more stable technology platform, and has had the time to build a truly reliable network.
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euphoricdesent

May 2, 2005, 9:54 PM
stable technology?? what kind?? the only problem i see with cingular is the merger
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euphoricdesent

May 2, 2005, 9:55 PM
dont they run on the same technology?? gsm & gprs?? plus isn't cingular comming out with edge
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shscaptain1234

May 2, 2005, 9:59 PM
Not the same...cingular is GSM and verizon is CDMA aka digital. GSM is a shorter wavelength, and therefor is more concintrated signal, and better. CDMA is a longer wavelength and therefor travels farther. The signal strength wouldn't be too great...but in reality there are so many CDMA towers it doesn't matter.
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texaswireless

May 2, 2005, 10:57 PM
Someone please take these people to a physics class.

I can't even begin to tell you everything that is wrong with your statements so why don't you click on the glossary and read up on your definitions.
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SForsyth01

May 3, 2005, 8:00 AM
shscaptain1234 said:
Not the same...cingular is GSM and verizon is CDMA aka digital. GSM is a shorter wavelength, and therefor is more concintrated signal, and better. CDMA is a longer wavelength and therefor travels farther. The signal strength wouldn't be too great...but in reality there are so many CDMA towers it doesn't matter.


OMG!!!!! What the hell are you talking about??? There are about 1/3 the amount of CDMA towers as there are GSM towers in the USA. Please learn what you are talking about before you try to post a detailed response like this.
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shscaptain1234

May 4, 2005, 7:15 PM
This is what we are taught in training...sorry that I was mistaken about CDMA...but it only makes sense since there is more companys with CDMA there would be more towers. But I guess in reality since the CDMA signal travels farther, there really isn't a need for as many towers.
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SForsyth01

May 5, 2005, 10:36 AM
Now you've got it right.
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BetterThanJake

May 5, 2005, 1:24 PM
Well from what I've read, the CDMA signal doesn't exactly 'travel further' (since the frequency and power used is similar to GSM signals currently being used), its that CDMA is more tolerant of weaker signals than GSM is, all else being equal.

So its more like CDMA does better in low-signal conditions. The signals themselves likely travel equally far, unless we're talking something like CDMA 450, which isn't really being used in the US yet.
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Rich Brome

May 5, 2005, 11:26 AM
Both GSM and CDMA are digital.

What you said about wavelengths has absolutely nothing to do with CDMA vs. GSM. That's simply incorrect.

There are two different frequency bands in the U.S. - Cellular (800/850) and PCS (1900). Cellular does "travel farther", but PCS network usually use more towers to compensate.

But both CDMA and GSM can operate on both bands, and both Verizon and Cingular do, in fact, use both bands, depending on the region.
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SForsyth01

May 3, 2005, 7:57 AM
euphoricdesent said:
dont they run on the same technology?? gsm & gprs?? plus isn't cingular comming out with edge


Where have you been????

Cingular = GSM/GPRS. EDGE has been out. They are upgrading to UMTS this year.

Verizon = CDMA

TOTALLY DIFFERENT TECHNOLOGIES!!!!
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muchdrama

May 2, 2005, 9:58 PM
euphoricdesent said:
stable technology?? what kind?? the only problem i see with cingular is the merger
The other problems are things such as billing and customer service: Cingular falls far short of Verizon in both categories. Verizon has taken CDMA and perfected it...their goal was to build the most reliable network in the country, and they did so by investing more money than any carrier. Take a look at Verizon's churn...a stunning 1.3%. People don't leave Verizon because their network simplay works where others' fail.
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SPCSVZWJeff

May 3, 2005, 10:22 AM
CDMA by its nature is very stable. GSM is fine in urban areas but get out in the wide open places and the differences are easily seen. When you get to the edge of a GSM cell the network generates noise while trying to "interpret" what digital signals it hears. CDMA is able to operate on less signal and so it usually is fine under the same conditions.
CDMA with its rake filter also never has a hard handoff, which is where a large percentage of calls are dropped and is more reliable in urban canyons. CDMA phones and towers not only take the strongest signal like GSM, TDMA and AMPs but also the next several bounced signals and creates a cohesive signal of them all. The reflected signals which would cause multipath (static or echo) on any other...
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shscaptain1234

May 2, 2005, 9:56 PM
If you're on the east coast, you have a fairly good coverage area with cingular. You also get rollover. If you don't get a shared plan, then the plans are about the same. Customer care isn't suppost to be great with cingular, and better with verizon, although I beg to differ with personal experience. The major difference is phones and technology
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Chapperal

May 2, 2005, 9:58 PM
I was having a problem receiving unwanted spam text messenges(still getting by the way) I have been getting on my Verizon cell phone.
So I went down to my local Cingular store(still keeping my Verizon service) and I bought theto Moto V551 camera phone. I kept hearing how "great" GSM was supposed to be. Well let me tell you it's NOT!
1) During a phone conversation, all of a sudden all I would hear is garble for a few words. I did not like that!
2) Then I had to punch in my local area code to make a phone call, because I was told I was using a ATT wireless tower.
3) I was always having to adjust the volume in the ear piece when I was having a phone conversation.
4) On the Moto V551, it was almost impossible to view the phone screen in sem...
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shscaptain1234

May 4, 2005, 7:16 PM
You've already posted this...old news.
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euphoricdesent

May 2, 2005, 9:58 PM
could you elaborate pls 🙂
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muchdrama

May 2, 2005, 9:59 PM
shscaptain1234 said:
If you're on the east coast, you have a fairly good coverage area with cingular. You also get rollover. If you don't get a shared plan, then the plans are about the same. Customer care isn't suppost to be great with cingular, and better with verizon, although I beg to differ with personal experience. The major difference is phones and technology
The true major difference is reliability.
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euphoricdesent

May 2, 2005, 10:04 PM
by muchdrama Today, 9:59 PM



shscaptain1234 said:
If you're on the east coast, you have a fairly good coverage area with cingular. You also get rollover. If you don't get a shared plan, then the plans are about the same. Customer care isn't suppost to be great with cingular, and better with verizon, although I beg to differ with personal experience. The major difference is phones and technology
The true major difference is reliability.


could you elaborate pls
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XPDX

May 3, 2005, 1:11 AM
followink by indeoendent source ought to help:

http://www.consumersearch.com/www/electronics/wirele ... »

in a nutshell, verizon wireless is best overall in the nation.
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texaswireless

May 2, 2005, 11:00 PM
Stable? Based on what?
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muchdrama

May 3, 2005, 10:59 AM
texaswireless said:
Stable? Based on what?
Let me reword that: Verizon's implementation of CDMA is stable. Better?
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texaswireless

May 3, 2005, 3:10 PM
Ok, better. But the rest of your statement said "more" stable. Based on that you would say Verizon's CDMA is more stable than...

Certainly not more stable than Cingular's GSM. It is functioning well overall (notice I said OVERALL) just as Verizon is doing well overall. Verizon still has their issues which people do not seem to acknowledge. Their network in DFW is very poor overall, in terms of coverage. Where they work they do just fine. But DFW has significant sprawl and Verizon just hasn't kept up.

To say Verizon is better everywhere isn't true. To those MMs in the other forum, Cingular isn't better everywhere either. They both have strong regions based on the particular aquistition / merger partner formerly running the area...
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muchdrama

May 3, 2005, 9:50 PM
texaswireless said:
Ok, better. But the rest of your statement said "more" stable. Based on that you would say Verizon's CDMA is more stable than...

Certainly not more stable than Cingular's GSM. It is functioning well overall (notice I said OVERALL) just as Verizon is doing well overall. Verizon still has their issues which people do not seem to acknowledge. Their network in DFW is very poor overall, in terms of coverage. Where they work they do just fine. But DFW has significant sprawl and Verizon just hasn't kept up.

To say Verizon is better everywhere isn't true. To those MMs in the other forum, Cingular isn't better everywhere either. They both have strong regions based on the particular aquistition /
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texaswireless

May 4, 2005, 12:18 AM
And I will say the same thing to you I say to others when they make statements such as yours. Your statement was based on comjecture rather than facts.

Your statement was ridiculous. CDMA as a technology, whether deployed by Verizon or otherwise, is no more stable than GSM. I am not one who will say GSM is BETTER than CDMA but it does just fine on it's own worldwide.

Verizon's churn is based on their customer care as well as tight distribution of control the customer experience. They could be running GSM and their business model most likely would have yielded similar results.
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muchdrama

May 4, 2005, 3:51 PM
texaswireless said:
And I will say the same thing to you I say to others when they make statements such as yours. Your statement was based on comjecture rather than facts.

Your statement was ridiculous. CDMA as a technology, whether deployed by Verizon or otherwise, is no more stable than GSM. I am not one who will say GSM is BETTER than CDMA but it does just fine on it's own worldwide.

Verizon's churn is based on their customer care as well as tight distribution of control the customer experience. They could be running GSM and their business model most likely would have yielded similar results.
So let's get this straight...Verizon's churn is 1.3%, an all-time low, and you think that has nothing to d...
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BetterThanJake

May 4, 2005, 6:25 PM
muchdrama said:
texaswireless said:
Your statement was ridiculous. CDMA as a technology, whether deployed by Verizon or otherwise, is no more stable than GSM. I am not one who will say GSM is BETTER than CDMA but it does just fine on it's own worldwide.

Verizon's churn is based on their customer care as well as tight distribution of control the customer experience. They could be running GSM and their business model most likely would have yielded similar results.

So let's get this straight...Verizon's churn is 1.3%, an all-time low, and you think that has nothing to do with how stable their network is? People want dependable communications, and people stick with Verizon because that'
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texaswireless

May 4, 2005, 8:10 PM
So why are they doing well in customer service in a market like DFW where their coverage is well below average? Why was SWB having poor customer service ratings and higher than average churn in DFW when their network consistantly was ranked number one in the region for overall quality? Your logic does not support those results.

Why did Pacific Bell Wireless have such tremendous growth (once the Gillette people sold out) on an otherwise poor netowrk in Southern CA when compared to Airtouch whose network was far superior?

I have been doing this for twelve years guys. I have sold service to customers on pretty bad networks and sold service to customers on awesome networks. Good customer service can go a long way when it comes to reduc...
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muchdrama

May 5, 2005, 8:51 AM
texaswireless said:
So why are they doing well in customer service in a market like DFW where their coverage is well below average? Why was SWB having poor customer service ratings and higher than average churn in DFW when their network consistantly was ranked number one in the region for overall quality? Your logic does not support those results.

Why did Pacific Bell Wireless have such tremendous growth (once the Gillette people sold out) on an otherwise poor netowrk in Southern CA when compared to Airtouch whose network was far superior?

I have been doing this for twelve years guys. I have sold service to customers on pretty bad networks and sold service to customers on awesome networks. Good customer service
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vzwinagent

May 2, 2005, 10:39 PM
When put on the spot I'm not so good at remembering everything, but let's see what I can do. I really don't even know where to start.

I know coverage really depends great on the area you're from. In my area... in the midwest Verizon's coverage beats Cingular hands down any day. Cingular has the problem of many dropped calls, garbled calls, network busies... things that can be just plain annoying. I have a few friends on Cingular that I don't call very often. The few times I have I can recall more then one occasion when I got network busies or was told my call couldn't be completed at the time or something of that nature. I've never heard of such a thing with Verizon.

Customer Service is also an issue. I know someone that is with...
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shscaptain1234

May 2, 2005, 10:45 PM
I've personally had horrific experiences with Verizon customer care. But I think in reality that both services are about the same.
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euphoricdesent

May 2, 2005, 11:09 PM
vzwinagent said:
When put on the spot I'm not so good at remembering everything, but let's see what I can do. I really don't even know where to start.

I know coverage really depends great on the area you're from. In my area... in the midwest Verizon's coverage beats Cingular hands down any day. Cingular has the problem of many dropped calls, garbled calls, network busies... things that can be just plain annoying. I have a few friends on Cingular that I don't call very often. The few times I have I can recall more then one occasion when I got network busies or was told my call couldn't be completed at the time or something of that nature. I've never heard of such a thing with Verizon.

Customer Service is also a
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adilus

May 3, 2005, 8:53 AM
Only a stupid tosser would say something that ignorant. If you do go with Cingy and you want a credit for all the dropped calls ya get remember this post... 👿
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euphoricdesent

May 3, 2005, 9:45 PM
kk
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stephen5688

May 3, 2005, 12:45 AM
Well let me just tell you what you dont know about your Verizon. When I had them this is what they did to me. I had been with them about four months and when my bill came I paid it by check in the mail. the next month when the bill came it had a past due from last month, so I called them and they said they did not get my payment,so I callled the bank and the bank said the check was cashed by verizon. so I called them back and they said fax over you froof from bank and I did three times and the bank did it one time. But guess what they still say they did not get it and said I should just pay it anyway to clear this up. Well you know I was not going to pay for something that I had already paid for, and had the proof, so they said if we do not ...
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vzwinagent

May 3, 2005, 11:55 AM
That sounds a little strange. The process of proving the payment sounds right. It shouldn't have been a big deal. I would think it could have been resolved with just a few phones calls and maybe a supervisor if anything.
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TommyBoy

May 4, 2005, 8:00 AM
Stephen where is the part where you went to your local service center to get it resolved?
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BetterThanJake

May 3, 2005, 2:44 AM
vzwinagent said:
Cingular won't credit him back anything at all. Nothing. Verizon will give credits all day long... whether the customer deserves it or not. Their policy on most things it to give a one time credit just because they can.

I can definitely confirm this. A recent bill of mine was strangely low due to a 'phantom' credit appearing on my bill, even though I had not requested any such credit.

What it seems happened was that the CS lady I talked to when I switched to my America's Choice 2 plan just gave me a credit without me asking because I had been 'inconvenienced' for having switched plans twice in a couple of days- I had switched to America's Choice 1 just a couple of days before AC2 cam...
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SForsyth01

May 3, 2005, 8:29 AM
I just went through the same "phantom credit" thing. I got my phone replaced under warranty. The technician told me to call in for a credit for my GIN applications, so I did. And they credited an additional $40.00 for no known reason to me. But I'm not complaining.
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shscaptain1234

May 4, 2005, 7:23 PM
I think that numbers really don't matter when it comes to all this "convincing" talk. Verizon might be better in the numbers with customer care, but I've had yet another bad experience with customer care (my third one in a week) and Cingular has "more bars, in more places" but try getting a signal in South Dakota...heck the midwest for that fact. It's really going to be about trying the service and seeing if you like it. Cingular has a 30 day buyer's remorse period, and Verizon 15 days. (Verizon reps..am I right about that 15 day period?)
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CLEEVERIZON

May 4, 2005, 7:46 PM
I'm a indirect agent of verizon,never been to n.d nor do i plan on it. Today we were drop shipped the new info that starts May 8.But there is a very detailed map of the midwest and it looks like its all covered except a little portion of route 49 and 11.But to make a long story short you may need a tri-mode phone
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CLEEVERIZON

May 4, 2005, 8:02 PM
correction s.d and route 183 coming up from nebraska
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BetterThanJake

May 4, 2005, 11:41 PM
SForsyth01 said:
I just went through the same "phantom credit" thing. I got my phone replaced under warranty. The technician told me to call in for a credit for my GIN applications, so I did. And they credited an additional $40.00 for no known reason to me. But I'm not complaining.

Cool. And y'know, I think Verizon is onto something with this whole 'phantom credit' thing.

After all, the kinds of ppl who aren't aggressive/obnoxious enough to demand and expect credits for every little thing are likely to be extra-grateful to get them without asking, because 1) they hate to ask, and 2) they're *not* the kind of folks who think they're entitled to everything.

So 'phantom credits' target the type of cu...
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