bear-vzw-csr , have a question?
You seem to be knowledgeble on the verizon aspect of things, so I will ask you, I am in Iowa, and I think you said you are midwest, so you should be able to help me, I hope.
I added a line a couple of weeks ago, I asked the CS if my plan would be changed, actually tele sales, and he said no, I would like to confirm that.
On the customer receipt, it says
Price plan No: 2S90A
Price Plan Descr: AM CHC SHR .35 0205
what does that mean, I am on the understanding I am on the americas choice plan, 1500 anytime minutes, unlimited M2M, and unlimited N/W, and I am on the AC plan that allows roaming, not the no roam plans. Do those numbers agree with that?
I do apprecieate your help.
thank you
I added a line a couple of weeks ago, I asked the CS if my plan would be changed, actually tele sales, and he said no, I would like to confirm that.
On the customer receipt, it says
Price plan No: 2S90A
Price Plan Descr: AM CHC SHR .35 0205
what does that mean, I am on the understanding I am on the americas choice plan, 1500 anytime minutes, unlimited M2M, and unlimited N/W, and I am on the AC plan that allows roaming, not the no roam plans. Do those numbers agree with that?
I do apprecieate your help.
thank you
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VZW Clarifications:
refering to 2s90a: america's choice 2, secondary line. the 90 is refering to the 90 dollar plan it's sharing off of (yes, you are paying 9.99 for this line)
price plan description is self explainatory, somewhat. you are on americas choice, and the new line is a secondary line (aka, shared line). it's .35 if you go over on your minutes. and 0205 is when this set of price plans went into effect (february 2005).
the 0205 is the no roam prices. if it said 0105, it was the first set of 9.99 lines that rolled out in january (0105 = roam, 0205 = no roam).
so... in conclusion you are paying $90 for the primary line, and $9.99 for each additional line. each line has free m2m, n/w, and is no roam on all lines......
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refering to 2s90a: america's choice 2, secondary line. the 90 is refering to the 90 dollar plan it's sharing off of (yes, you are paying 9.99 for this line)
price plan description is self explainatory, somewhat. you are on americas choice, and the new line is a secondary line (aka, shared line). it's .35 if you go over on your minutes. and 0205 is when this set of price plans went into effect (february 2005).
the 0205 is the no roam prices. if it said 0105, it was the first set of 9.99 lines that rolled out in january (0105 = roam, 0205 = no roam).
so... in conclusion you are paying $90 for the primary line, and $9.99 for each additional line. each line has free m2m, n/w, and is no roam on all lines......
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Uh oh, trucks... looks like they switched you to an AC2 (no roaming) plan instead of the AC1 (roam) plan you wanted.
I think you have 30 days from the date of the switch to switch back?
I think you have 30 days from the date of the switch to switch back?
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He is, I believe, a trucker, and wants to be able to call from absolutely anywhere, even if he pays for roaming.
AC2 did expand the 'in network' coverage over AC1, but still, there were a few roam areas in AC1 that became 'no service' under AC2. AC1's in-network + roaming coverage is slightly superior to AC2's in-network coverage.
AC2 did expand the 'in network' coverage over AC1, but still, there were a few roam areas in AC1 that became 'no service' under AC2. AC1's in-network + roaming coverage is slightly superior to AC2's in-network coverage.
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95 percent of VZW customers will not notice a difference in service between the original America's Choice and new America's Choice "No Roam."
From a technical standpoint, and for a small group of customers, there is a massive difference.
On the old AC plan, the phone is programmed first to look for VZW towers, then extended network towers, and finally any other CDMA or analog signal that may be available. This, of course, is why the roam indicator was so important. The roam indicator tells you whether you are on VZW, on the extended network, or off the network. And if you're off the network, you get billed 69 cents a minute for roaming. With the old AC plan, you can use your off the network.
With the new AC plan, the extended...
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From a technical standpoint, and for a small group of customers, there is a massive difference.
On the old AC plan, the phone is programmed first to look for VZW towers, then extended network towers, and finally any other CDMA or analog signal that may be available. This, of course, is why the roam indicator was so important. The roam indicator tells you whether you are on VZW, on the extended network, or off the network. And if you're off the network, you get billed 69 cents a minute for roaming. With the old AC plan, you can use your off the network.
With the new AC plan, the extended...
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Hey Bear! Thanks a million for taking the time to explain that! I was wondering how that would affect my coverage...and since it's "NE2" time for me, was wondering about switching plans as well as upgrading. Reason being is that like you explained, I was under the assumtion it (new AC)gave us more calling area for no roaming fee. For example...I went to visit my relatives in Minn. last year. I currently have an LG-4500. Went to western Minn. around Alexandria. Didn't see a "solid" triangle, so assumed I was roaming on Sprint's network for no cost. Well, later found out I accumulated about $50 bucks in roaming fees! No big deal, I paid it. Now back to the new AC plan. I though this would eliminate the fees and the problem just state...
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The area you are describing does indeed have a couple pockets which are off-network roaming on the old AC plan, but "no service" on the new AC plan. But Alexandria itself, and the surrounding area, has coverage on the extended network on both plans.
Either you were in one of those pockets, or right on the edge, or your phone wasn't programmed properly and you were picking up "the wrong carrier."
To answer your second question, if you switch plans, you have to update the roaming program by dialing *228 and choosing option 2. Even if you don't switch plans, you need to do this periodically so that you phone has the current list of which carriers are part of the extended network and which are not. If your phone had an outdated list, that ...
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Either you were in one of those pockets, or right on the edge, or your phone wasn't programmed properly and you were picking up "the wrong carrier."
To answer your second question, if you switch plans, you have to update the roaming program by dialing *228 and choosing option 2. Even if you don't switch plans, you need to do this periodically so that you phone has the current list of which carriers are part of the extended network and which are not. If your phone had an outdated list, that ...
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Oh...one more question. If I went on the new AC, does someone at the VZW store have to do something with my phone? I currently have the 4th version of software in my LG-4500.
Thanks again!
Chris
Thanks again!
Chris
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With Monday's refresh, two things happen:
-National Single Rate dies
-PRL updates will bring AC2 to about 99% of Single Rate coverage in lower 48(*228 opt2)
-National Single Rate dies
-PRL updates will bring AC2 to about 99% of Single Rate coverage in lower 48(*228 opt2)
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depends on where in the US you use your phone. you'd mentioned that you are in Iowa, and within Iowa, the short answer is that there is no difference. ac2 has a larger area than ac1, however the trade off is that on ac2 there are areas where vzw will not provide service. I am an oregon boy and our state was a big loser in the switch to ac2. (e.g.in large areas of eastern and central oregon, you will receive a "no service" indicator on ac2, whereas on ac1, you would get a roaming indicator and a roaming charge, but would be able to complete a call)
within Iowa and most of the midwest, that is not an issue, per coverage map.
within Iowa and most of the midwest, that is not an issue, per coverage map.
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The post from Reensters is an accurate interpretation of your receipt.
It looks like your plan was in fact changed to the No Roam version of America's Choice.
Bear
It looks like your plan was in fact changed to the No Roam version of America's Choice.
Bear
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that is what I thought, I appreciate all your imputs from everyone.
I was just curious if I was changed or not, I specifically asked the rep if I was going to keep my old plan and he said yes. I hate it when they tell me something and find out they are wrong. And I am sure there is no record of this topic when I talked to him.
I know in my part of the woods, the new AC2 plan doesnt really make a difference, but, it's nice to know that if I do go somewhere where I would be off the network, I could still make the call even if I paid the roaming charges. I have not decided if I am going to call in and complain yet or not, it would be more out of principal then anything, when I am told something, I expect to be told the correct thing,...
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I was just curious if I was changed or not, I specifically asked the rep if I was going to keep my old plan and he said yes. I hate it when they tell me something and find out they are wrong. And I am sure there is no record of this topic when I talked to him.
I know in my part of the woods, the new AC2 plan doesnt really make a difference, but, it's nice to know that if I do go somewhere where I would be off the network, I could still make the call even if I paid the roaming charges. I have not decided if I am going to call in and complain yet or not, it would be more out of principal then anything, when I am told something, I expect to be told the correct thing,...
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This is a training issue. I'm not getting defensive. You should not have been told that your plan was not changing when in fact it was changed. But some sales reps just don't get it. They have the idea that AC2 is an expansion of the old plan, and they don't realize that it really is a new calling plan.
Even if you had kept the old coverage, technically you would still have had to change your plan, because you were switching from a single line plan to a shareplan.
And in some markets, the old AC plan is no longer available. The codes have been grandfathered and they can no longer be activated. If this is the case in your market, then you had to change to the new AC plan in order to add a second line.
Wait till you get your bill. You...
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Even if you had kept the old coverage, technically you would still have had to change your plan, because you were switching from a single line plan to a shareplan.
And in some markets, the old AC plan is no longer available. The codes have been grandfathered and they can no longer be activated. If this is the case in your market, then you had to change to the new AC plan in order to add a second line.
Wait till you get your bill. You...
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But Bear, assuming they still offer AC1 in his neck of the woods, can't he change back to AC1, so long as he does it within 30 days of the date of him being switched to AC2?
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I know in my neck of the woods (Philly market)... if trucks was on a single plan and moved his line to a family share primary, he would have to go on the current no roam plans. if he was already in a family share on the 9.99 lines (that began jan 17 i believe), we would have been able to add the secondary line as a 9.99 under those codes. however, if he was on a family share prior to the 9.99 lines, he would have to move to ac2 because codes prior to jan17 were grandfathered and we no longer have access to them.
did i just make you more confused?
did i just make you more confused?
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I was under the family share plan before adding a 3rd line.
I was on the primary line, $99 plan for 2 lines, and 1500 minutes, and the plan that included roaming. That is why I asked to make sure I was not being taken off the plan I was on, which the guy said I was not....I was just adding a 3rd line, which would not change anything else....
I was on the primary line, $99 plan for 2 lines, and 1500 minutes, and the plan that included roaming. That is why I asked to make sure I was not being taken off the plan I was on, which the guy said I was not....I was just adding a 3rd line, which would not change anything else....
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