Follow Up....bear-vzw-csr , have a question?
I just cant believe what I got in the mail today... I received that letter you get when you change your plans and the contract changes, stating you have 30 days to go back to your old plan, ect.., everyone that has verizon should know what I am talking about, it seems verizon is always wanting us under contract...
well, as you all know, I was on a family plan, and added a 3rd line. I asked the rep if this would change my plan at all, and if it would change the contract dates on the 2 lines I have now, and the answer was no to each...
Well, I received 2 of the 3 letters today stating that I did indeed change to the americas choice 2 plan, and, not only did I do a year contract on the 3rd line I added, My other 2 lines contract dates we...
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well, as you all know, I was on a family plan, and added a 3rd line. I asked the rep if this would change my plan at all, and if it would change the contract dates on the 2 lines I have now, and the answer was no to each...
Well, I received 2 of the 3 letters today stating that I did indeed change to the americas choice 2 plan, and, not only did I do a year contract on the 3rd line I added, My other 2 lines contract dates we...
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I know I'm not bear but I am a rep in the Cleveland Ohio area.I know bear will answer your question,but why would'nt you want to change your plan to the no roaming?You will no longer roam like you had in the old americas choice,you can take adavantage of getting more minutes for your money with the potential to add more line for $9.99 per month unlike the old $20.00 per month.You will be able to receive your new phone at ne2 pricing or promo depending on direct/indirect
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I was on the old plan, the one that you can roam on, and I was getting the same amount of minutes that is offered on the new no roam plan, My bill was the $99, for 2 lines, share 1500 minutes, unimited in minutes, unlimited N/W minutes. I dont care about the new every 2 pricing, or the promo prices, if you notice, I am more concerned with my contract date. I dont like to be under contract, and probably wont be after feb. 8th, month to month will be fine when contract ends, I can not think of anyway to better my plan, the only thing I can think of that would intice me to change, is unlimited calling to and from your house land line number, that might get me. Read my comments more carefully, I stated that I am willing to stay on the new no ...
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Your plan did not have to change. All the rep had to do was ID the plan code for the second line, and use that same code for the new line. It takes a couple of minutes extra to do this, but it can be done.
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You know I could ask the same question to you about contracts. VZW wants there customers under contract to gaurentee revenue, you want to not be under contract to gaurentee that you could leave at anytime. If you were really as good of a customer as you are trying to make us all believe the contract would not matter one bit to you, because you would never consider leaving. Obviously you are not as loyal as you want us to think that you are.
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I dont need a contract to be loyal, I have been under contract ever since I signed up 4 years ago, verizon is good at keeping people under contract.
Heck, I am paying retail for phones so I dont have to be under contract. Just because I dont want to be under contract does not mean I am not loyal to a carrier.
Heck, I am paying retail for phones so I dont have to be under contract. Just because I dont want to be under contract does not mean I am not loyal to a carrier.
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trucksmoveamerica said:
I dont need a contract to be loyal, I have been under contract ever since I signed up 4 years ago, verizon is good at keeping people under contract.
Heck, I am paying retail for phones so I dont have to be under contract. Just because I dont want to be under contract does not mean I am not loyal to a carrier.
I believe the questioning of your loyalty stemmed from the multiple references to possibly leaving the company in your original post.
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shadedpain4 said:
I believe the questioning of your loyalty stemmed from the multiple references to possibly leaving the company in your original post.
Yes, but was in response to the VZW rep switching Trucks to a plan he didn't want (AC2) and completely misinforming him as to such, incompetently so.
If I was Trucks, I'd be upset too. ☹️
And he is correct in that VZW (and by extension, most carriers) put too much emphasis on having the customer under contract. Because, if your service is really all that, you won't need a contract & ETF to keep a customer with you.
In fact, I bet if a national carrier offered 6-month contracts (or even no contract, but without the $10/mo. penalty that Sprint charged...
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Oh, i understand why he is upset, and i agree. I don't think he needs to be loyal, i was just explaining why his "loyalty" was questioned.
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Agree 100%, if the service is good, they do not need a contract. I have tried verizon, and I know the service is good and I do not need a contract anymore, and it is not so I can shut down, it is just in case I need to shut down for job reasons, ect, a cell phone under contract is no different the a loan, you are responsible for making the payment, or paying the ETF, or paying it off. If you dont mind being under contracts, that is great, but I dont want to, and I am willing to pay the price to not be, just a personal choice is all.
But this is about being told one thing and getting another, and that could lead up to me shutting down, but, in the past, verizon has been good at customer service and I dont see a problem in working this ou...
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But this is about being told one thing and getting another, and that could lead up to me shutting down, but, in the past, verizon has been good at customer service and I dont see a problem in working this ou...
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Verizon was not wrong for renewing your all of your contracts. This goes for most companies. Anytime you add a calling plan promotion (or in this case change to a plan that has promotions included, no roam, m2m, etc) it renews your contract. There are certain price plan families and in order to be activated on it all the lines must be under the same family.
That being said, the rep who activated you was wrong by misinforming you. In the system that generates that letter, it pops up a box with the old and new contract end dates on it and even asks if you want to send written confirmation to the customer. Care is going to be the only department that will be able to adjust your contracts, so don't bother going into a store. But they should ...
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That being said, the rep who activated you was wrong by misinforming you. In the system that generates that letter, it pops up a box with the old and new contract end dates on it and even asks if you want to send written confirmation to the customer. Care is going to be the only department that will be able to adjust your contracts, so don't bother going into a store. But they should ...
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I dont think the rep specifically noted my account that I accecpted renewals on all 3 lines, as the rep I talked to on saturday did not see anything about that, or at least did not say anything about it.
She typed up my complaint and sent it off to some deprartment, must be customer care to look into it, and said I would hear back from them by the 18th, if not sooner. So, it appears that it is a waiting game now.
If there is a box that comes up and asks the question about extending the other lines, then there is no excuse for that rep, he just lied to a customer, and not a small one, this was a question that the customer would find out later, causing a problem for someone to fix, sounds like maybe they need to encourage him to find a ...
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She typed up my complaint and sent it off to some deprartment, must be customer care to look into it, and said I would hear back from them by the 18th, if not sooner. So, it appears that it is a waiting game now.
If there is a box that comes up and asks the question about extending the other lines, then there is no excuse for that rep, he just lied to a customer, and not a small one, this was a question that the customer would find out later, causing a problem for someone to fix, sounds like maybe they need to encourage him to find a ...
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