verizon heading south
Observation:
ever since VZW got its great review in CR they've been raising prices, lowering quality of customer support etc. When asked about something, all of the parrots (who do answer almost immediately) can say is we're rated number 1, so we can charge more. An unnamed VZW executive intimated that they've been hiring monkeys to lower costs, who have not been up to par. I've noticed that 5 calls to cust. serv. will give you 5 contradictory answers. They are allowed to ad-lib provided they say something stupid e.g., I asked if I could get night & weekend covering the 8-9pm slot, like they used to, the response was "we researched it and found that hardly anybody used that time frame, so we changed it to 9" when the real answer was tha...
(continues)
ever since VZW got its great review in CR they've been raising prices, lowering quality of customer support etc. When asked about something, all of the parrots (who do answer almost immediately) can say is we're rated number 1, so we can charge more. An unnamed VZW executive intimated that they've been hiring monkeys to lower costs, who have not been up to par. I've noticed that 5 calls to cust. serv. will give you 5 contradictory answers. They are allowed to ad-lib provided they say something stupid e.g., I asked if I could get night & weekend covering the 8-9pm slot, like they used to, the response was "we researched it and found that hardly anybody used that time frame, so we changed it to 9" when the real answer was tha...
(continues)
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