Need VZW employee expertise!
đ¤ I feel like an idiot asking, but I have a question for any of the knowlegeable VZW staff who frequent the forum. I bought a vx8100 last week which suffers from the fluctuating volume problem. I want to exchange it (within my 15 days) for the samsung a890. My questions are 1. will LG fix the volume problem so I can keep the ultra cool 8100? 2. If I get the samsung will it be a new or refurbished unit? 3. I am cheap, and since I bought 2 GIN games will they let me get those for free on the new phone (bought unlimited if it matters). I appreciate all of the help, sorry again to have to ask. âšī¸
...
1. Yes, I'm sure they will. though there's no way to tell how long.
2: it will be new
3: nope. since it was your choice to return it they won't. unless you just get a really nice CS rep. I've done it once or twice for people, but the official policy says no for WFG exchanges
2: it will be new
3: nope. since it was your choice to return it they won't. unless you just get a really nice CS rep. I've done it once or twice for people, but the official policy says no for WFG exchanges
...
If you are within 15 days, and want to give the 8100 anotber chance they will replace it with a brand new phone, or if you choose to go with another model that will be new as well. Most stores will allow one exchange to a different model if you dont like your original model- As long as you are within 15 days- Over the 15 days is when you start dealing with warranty exchanges- As far as the Get it now- ANYTIME its a warranty exchange, and in you case it is since the first phone was doa Customer Service will credit whatever applications you had on your previous phone- They will instruct you to re-download them onto your new phone, and then cl cust serv, they will issue you credit- The only time we wont credit get it now is for stolen/lost repl...
(continues)
(continues)
...
