V-Cast Phones Billing Problem
Ok, well to start this one off, my bill has been wrong for several months now, since i renewed my contract in May.
I keep having to call VZW because they are charging me for mobile-to-mobile calling, and not using the correct data packages, and text messaging packages.
When on the phone with vz last month, they told me that they did not yet know how to bill V-cast phones! Instead of getting text messaging i was getting data transfer, somthing like the blackberry package, and not text messaging. I think its quite simple, I want the $5 txt messaging package! Then, I thought that I really might have sent more than the 50 out TxTs so I raised it to the $10 plan, but that wasn't even on my bill!
Bottom line, the vzw supervisor said th...
(continues)
I keep having to call VZW because they are charging me for mobile-to-mobile calling, and not using the correct data packages, and text messaging packages.
When on the phone with vz last month, they told me that they did not yet know how to bill V-cast phones! Instead of getting text messaging i was getting data transfer, somthing like the blackberry package, and not text messaging. I think its quite simple, I want the $5 txt messaging package! Then, I thought that I really might have sent more than the 50 out TxTs so I raised it to the $10 plan, but that wasn't even on my bill!
Bottom line, the vzw supervisor said th...
(continues)
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This is really not a difficult problem for CSR's to fix.
All they have to do is pull off the V-CAST item, and put on PREMIUM NETWORK (something like that) which is the pay-as-you-go V-CAST service.
Then they just add whatever text option you want. I'm assuming the data plan you want is UNLIMITED TXT/PIX/FLIX/CAM $10. Or at least that is something similar to the plan on my e*roes entry system.
I don't know WHY the reps are having a hard time. I've done this on some V-CAST phones w/o any problems.
All they have to do is pull off the V-CAST item, and put on PREMIUM NETWORK (something like that) which is the pay-as-you-go V-CAST service.
Then they just add whatever text option you want. I'm assuming the data plan you want is UNLIMITED TXT/PIX/FLIX/CAM $10. Or at least that is something similar to the plan on my e*roes entry system.
I don't know WHY the reps are having a hard time. I've done this on some V-CAST phones w/o any problems.
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Yeah, It seems like it should be that simple, and by NOW they should have learned how to bill v-cast phones seeing that they have been out for probably 6 months or more!
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