lol..good luck!

see, it is attitudes like this that verizon is running with. They are growing at a fast rate, have a good network, all though a huge chunk of it is thru roaming agreements, so, they think they can do and charge as they wish. Keep it up, the numbers could change. Verizon is not the only carrier out there with good service, if you are in a USCC territory, they have good service, a company verizon roams on all the time. I would bet 75% of verizon's customers do not need national coverage, could get by with regional carriers fine, wake them up, and they could do a swap of carriers, and do just fine. In my town, USCC has better signal then verizon, and verizon is losing local customers daily due to that fact, USCC was willing to put a tower ...
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Just so you guys know, becuase Verizon is making an administrative change to your contract, they have to waive all termination fees for 60 days after the notify you. So for that period of time you are essentially out of contract.

you're much more likely to get a credit for 40 cents for the remainder of your contract than be let out without an early termination fee.

and like it was said earlier, i didn't see anyone starting threads threatenning to cancel service when verizon dropped .45 in fees a couple months ago...

Well, they'll just buy USCC and then you'll have great coverage in your lil town!

Taken from Verizon's own website :
Our Rights To Make Changes
Your service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.

The addition of that $0.40 charge is a material adverse effect. After...
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Apparently this is a big deal, because we're getting notification of this loophole even at other carriers through official channels.

If you have a "material adverse effect" by at most, $2 a month, you probably shouldn't own a cell phone. I also hope you don't own a car(gas prices), have cable or sattelite tv service, water, electric, gas, or trash collention service. ANY service is subject to the exact same kind of changes at any time.

I know I won't be letting anyone cancel because of this. You won't even get to talk to a supervisor, because it will be a non-issue. I'll make credits for the rest of your current contract no matter how much you cry and moan. Any rep that lets you cancel just hasn't thought out how to prevent it. It's not that they aren't doing their job, they probably just haven't put any thought into it. I have because I have a passion for the communic...
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ok ladies lets take a look at some facts because im sick of people pissing and moaning about it



T-Mobile- .86

Sprint PCS- .80

Alltel- .56

Cingular- 1.25

so as you can see even @ .40 per month verizon is a better deal and has better service and yes i have tried all of them because i have sold all of them so stop whining about .35 cents difference

No but it makes pointless to bitch primarily to verzon about and makes even less since that they would let you out of a contract over .40 cents. Why would they not just credit it back to you till the end of your contract, and if you cancel and go somewhere else you are still going to have to pay it. To me it falls under the same lines as when we get customers that are out of contract and demand a free phone but don't want to pay for it and don't want to sign a contract. I had a guy come in my store and cancel his service yesterday because he dropped his phone in the lake and we wouldn't give him a new phone at a discount unless he resigned up for service. His reasoning was that he was a customer for two years and we owed him a phone at no co...
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They wont just credit you the .40 cents because that is not what is in the contract. The contract says we can terminate our service without the ETF, says nothing about them being able to credit the account for the remainder of the term. Now that does not mean they cant offer that, but, the customer does not have to accecpt it.

Why would they not have to accept it? Technically if it is credited it would be a nonexistent fee to that customer and that would eliminate the ability to get out of your contract. That is the way I look at it. AM I missing something here?
Remember you signed the contract so by crediting this fee it would void the clause saying you can get out in this situation.

exactly! if the $.40 is credited for the duration of your contract, there is no longer an adverse material affect as a result of the fee, since it would no longer exist. so you would have no excuse to get out. also, your terms and conditions, which is part of your contract, states that the surcharges and fees vzw charges you are subject to change. by agreeing to the contract and t&c, you have already agreed to the change since you agree they are subject to change. i know its vzws policy to let you out of the contract over the fee, but i dont think legally they would have to. although, im sure its much cheaper to let you out than to argue that point in court.

has anyone bothered to figure what the $.40 X 12 months X 40 mil customers addes...
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you are right, we signed the contract, and the contract clearly states that the customer has the right to cancel the service without the ETF if they so choose to do so, it does not say anything about verizon having the right to credit your account for the duration of the contract. We are going by what the contract says, that is what the legal part is, there is no way a judge would see it different. If verizon wants the right to keep you as a customer with a new charge added by crediting the account for the duration of the contract, then verizon needs to add that clause to the contract. I understand that by crediting the account it eliminates the extra charge, but, the contract is not worded to allow for that to happen.

This is no diffe...
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Below is a copy of the wording of the contract from verizon's website, there is no place where it says verizon has the right to credit your account for the duration of your contract...It clearly says you have the right to terminate without the ETF, now as I said, verizon can try that, and if the customer is happy with that, well, then both parties are happy and continue, but, they can nor force you to take a credit, it has to be in the contract.

Verizon is allowing people to leave over this because they have to, it is not a goodwil thing that verizon is doing for us, and when they added that charge, they knew they would lose some customers, but, I am sure they did the numbers and found that they will still be ahead of the game by doing i...
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you missed the part about how our charges are subject to change, which by the way, you also agree too.

if vzw agrees to credit the $.40, then there is no added charge, no change, and no grounds for canceling service on the basis of a material adverse effect. which by the way, it is the only portion of that clause you quoted that allows you out of your contract as a result of any change or added charges.

Thanks all for the advice about cancelling with ETF due to the 40 cent admin charge added.
THe person I contacted on the phone at Verizon wasn't aware of the provision in the contract, so looked it up, called me back, and said, I could indeed cancel without a penalty. She said she would leave the account open till I ported my number over successfully, then close the account, and see that no penalty was charged. They asked me if there was anything they could do to get me to stay, and "I said, no, not really. I'll save $20 per month at US Cellular" She said that I should feel free to come back within the 30 day trial period the US Cell gives in case I don't like the service.

So, they gave me no hastle. I'm sure I could have gotten som...
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and....how can you chose not to accept it? on what basis do you say, i dont accept the charge your adding, but i also dont accept you removing it? the rep can add a creidt to your account regarless of you agree, and by doing so, remove the "material adverse effect" wich you are attemting to assert as your basis for canceling service.

a contract is a contract, and it is spelled out on how things work. You show me where it says that verizon can offer a credit to stop you from cancelling. I showed where it says a customer has the right to cancel without the ETF, now I need to see the part that says they can give you a credit and force you to stay.

I dont see it and I know it must not be there, or people would not be able to cancel their service like they are, I have seen it happen, so I know people are doing it.

georgia:
please either stop complaining or cancel your service.
if it means you will not be here complaining day in and day out, please cancel your service.

Lanceupper...I am not complaining, I am doing what everyone else does on this form, I pointed something out, and I am defending my post to those that disagree with what I am saying, so if that is complaining, so be it, get used to it.

And I never said I wanted to cancell my service, I am just helping those that want out of their contracts with the helpfull information. My contract is up in a few months anyway, I have never said I wanted to cancel my contract with verizon, if I did, I would have done it by now.

But to finalize, if you want out of your contract, this is the best shot you have to do it, I have seen it happen, so I know it is happening, most the reps here wont tell you that you can do it, they would rather keep you forced...
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if you read the contract it does not say a customer can be released soley for a surcharge increase. what it says is the contract can be waived if this change creats a material adverse effect. which means the customer would need to demonstrate how they adversely affected. the frontline csr the customer speaks to will most likely need to speak to a supervisor anyways to approve the etf waiver. so if that customer is offered a credit for that increase, that material adverse effect is non existent at this point and the customer has no basis for being released from a contract. as stated all our customers agreed to these changes by signing the contract. a new surcharge or other changes are allowed under the terms of the contract. i don't want to ...
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well, either way, people are cancelling their contracts on this fee, so, if you are right, and I dont think you are, this is just another example of how verizon reps do not know the policy and their jobs, but, this time it is in the customers favor.

I know of people that cancelled on this fee alone without the ETF, I listened in on the call, so it can and is happening.

If not to be the case, well, verizon is finally paying the price for ill informed reps that work for them, about time the table gets turned...

Georgia1 said:
well, either way, people are cancelling their contracts on this fee, so, if you are right, and I dont think you are, this is just another example of how verizon reps do not know the policy and their jobs, but, this time it is in the customers favor.

I know of people that cancelled on this fee alone without the ETF, I listened in on the call, so it can and is happening.

If not to be the case, well, verizon is finally paying the price for ill informed reps that work for them, about time the table gets turned...

Just cancel your contract, shut up and leave! You have no usefull info to post on this forum, all you do is try to start arguments and bash VZW and its employees.

Go to ano...
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I figured it was only a matter of time you had to get your two cents in here, as usual, you cant stay of something, always have to trash or bash someone if you happen to disagree with what they are saying. I can remember when you first posted on this forum, you "introduced" yourself and said that you would be helpful, and not get in these little scuffs that go on, I remember laughing when I read that, because I knew you would not be able to do that, and I was right, everytime someone has something to say that you disagree with, here you come, it is like clock work, I see a arguement going, specially one that is against verizon, and I know it is a matter of time you will be posting, happens everytime, the only difference here is it took you ...
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If you want to "bash people who have it coming" than thats fine, all im saying is that do it, cancel or switch, than move on, I am just getting tired of back and forth garbage.


As for me always bashing people who don't agree with me, come on get real. For the most part of it I completely stay out of arguments between flamers. Once in a blue moon I pop up and put my 2 cents in, I would MUCH rather have an intelligent conversation with somebody rather than bicker (this includes you).

This is the last post you will see me respond to on this topic, I have better things to do than go back and forth.

what i meant was the contract doesnt say the customer can be released just because he/she doesn't agree with the fee increase, it clearly states the customer can be released by demonstrating that the increase presents a material adverse effect. even so, customer service may be waiving the etfs in these cases as it is probably the best course of action to take. all i am saying is the rate increase alone per the terms of the contract is not sufficient to waive an etf, that again the adverse effect would have to be demonstrated. in most call centers a customer service rep alone can not make the decision to waive an etf in a case like this, it has to go through a supervisor. supervisors may be allowing the etfs to be waived in these cases. the s...
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I see what you are saying. I personally think that the customer can shut off without the etf. But, I think we both can agree this is a fine line that we are on, and it does not take to much of a push to goto either side of the argument, it boils down to how a person understands the contract. I do know when my friend cancelled, the lady had to get approval from the supervisor, which was no problem in their case, she came back and basically shut the service off. And I think we both also agree that this get out free is a loophole for those that want out. I guess the ones with 5 lines have a complaint a little, that is $2 a month increase, not huge, but, when added to the other charges it all adds up.

We can go back and forth forever and ...
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Georgia1 said:
and some are saying you cant do it, so, only one way to find out...

I can confirm that you can indeed cancel without the ETF, Verizon reps are obviously not going to say it can be done but in fact it is true, if somebody wants out they just need to say it is because of this.

I find it hard to believe that anyone could make a serious case for this charge being "materialistically damaging" or whatever the phrase is. Even if you had 5 lines on your account, it would only total $2.00 per month. That is at most 10 minutes of overage(which is assuming a plan that is >3000 minutes) which happens very often.

If someone even tried to claim it's a problem, I'd credit the charge for each month individually until they were out of the 90 day window, then credit them until the end of current contract. The most I could end up crediting as a lump sum would be $42 on a 5 line account.

I am going to talk to my sup about this ASAP. I don't see how this wouldn't be approved.

well, either way, it probably is to late for verizon to stop the no etf cancellations, most everyone that was going to take advantage of this loophole already did so.

I haven't talked to a single person about it yet. Nobody has even asked what it was much less wanted to cancel.

As Vzw reps I think it will contiue Business as usual. I mean really how many port outs are done a day compared to port ins. Basically consumers know who the best is I guess if the want to sacrifice #1 customer service and the most reliable network b/c of a .40 charge a month, they could always go to T-Mobile but then they will be paying the ETF 3 wks from now when I port there # back. God, it's could to be king!

It is indeed a loophole, I was let out of my contract today due the increase. The rep had to go and talk with her supervisor, but I was able to get out of my contract. I like Verizon but I moved to an area where Verizon does not have towers, and therefore was not getting mobile to mobile or night and weekend minutes.

Sweet

If you moved to an area with no coverage VZW should have let you out of your contract regardless.