Another angry RS customer
Customer bought his phone at RS. It has a warranty repair problem. Radio Shack tells him they must send the phone off and it would be a couple weeks, or he could drive a half hour to the nearest tech. He said they told him they NO LONGER provide loaner phones for the customer to use while his phone is being sent off.
I guess that is what seperates me from them. Oh yeah, they sell phones cheaper...but that is why. The old, "When you signed on, you signed with Verizon Wireless, not Radio Shack. All we are is a sales agent, not a service center" stock response. But hmmm. I sell someone...I keep loaners for them to use. I sell them REAL insurance, not that profit item they call a service plan. I make that trip every morning (I liv...
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I guess that is what seperates me from them. Oh yeah, they sell phones cheaper...but that is why. The old, "When you signed on, you signed with Verizon Wireless, not Radio Shack. All we are is a sales agent, not a service center" stock response. But hmmm. I sell someone...I keep loaners for them to use. I sell them REAL insurance, not that profit item they call a service plan. I make that trip every morning (I liv...
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yes, once RS is gone, then you will have all the customers who have problems with their phones to your self. Lets drink up to that 🙂
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Ah, but if I sold them originally, I don't mind one bit helping them out. After all, I got paid. They buy over RS and come over here...I will still help (depending on the circumstance) because I will make it up on referrals. But with that initial customer, I just worked for free. Worse, they got paid and I did their work. But once again, word of mouth has went a long way. Before our store opened, they did 200+ a month. Now they are less then half that...of course after Jan 1st...hehe
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Yeah that is true, word of mouth does go along way and I know a couple of places that are effected by it 🙂
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I just wanted to mention something, and hopefully I sound unbiased as much as possible. I used to work for Radio Shack for 6 years, and in the beginning, I didn't like how Radioshack (and pretty much other retailers, some better than others of course) treated customers with complaints. I thought I didn't have to treat the customers the same way, I wanted to treat them better. However, as time went on, I realized a lot of people take advantage of people being helpful and nice and don't do much in return. A lot of those I helped, I don't remember seeing them come back as repeat customers. Personally there isn't much benefit being nice other than the fact that it was my job (paid at minimum wage I might add) and not lower my own moral sta...
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Circuit Cities around here are Verizon Wireless retail centers. They are no longer independantly run, so they follow VZW policies on returns and pricing.
You are wrong though about customer's not returning. Alot of my business is repeats or referrals. You just have to ask for it. I always let people know that VZW pays me ZERO for customer care work. Nothing...nada. So if you bought that phone somewhere else, I am doing for free what another person got paid to do. That way if the other vendor doesn't want to help the customer it makes them look realllllyyy bad.
Granted I have had those few that bought it at RS because they were 20 bucks cheaper then me, but I bent over backwards to help and they turned around and added another...
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You are wrong though about customer's not returning. Alot of my business is repeats or referrals. You just have to ask for it. I always let people know that VZW pays me ZERO for customer care work. Nothing...nada. So if you bought that phone somewhere else, I am doing for free what another person got paid to do. That way if the other vendor doesn't want to help the customer it makes them look realllllyyy bad.
Granted I have had those few that bought it at RS because they were 20 bucks cheaper then me, but I bent over backwards to help and they turned around and added another...
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