Upgrading Phone
Ok my two year contract ends January 06, but unforunately my phone is damaged and I just decided to get a new phone rather than fix it. The people at verizon say that I HAVE to wait the full two years or pay the full retail price in order to get the phone. Here's the funny thing though I called Customer Service and they said I could do something like Early Upgrade or something like and I could pay regular price w/ another 2 year agreement. Which side is telling the truth? Hard to believe these people are both working for the same company. By the way, I'm the secondary line of a family plan if that helps...Please Help.
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TruBalla said:
Ok my two year contract ends January 06, but unforunately my phone is damaged and I just decided to get a new phone rather than fix it. The people at verizon say that I HAVE to wait the full two years or pay the full retail price in order to get the phone. Here's the funny thing though I called Customer Service and they said I could do something like Early Upgrade or something like and I could pay regular price w/ another 2 year agreement. Which side is telling the truth? Hard to believe these people are both working for the same company. By the way, I'm the secondary line of a family plan if that helps...Please Help.
The most amount of time you can be in contract with Verizon is two years....
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If a customer care rep said they would give you the upgrade, have them NOTATE the account. Then get their name and extension. Then go to a indirect agent. Have the indirect agent call in and explain that you were told by so and so at extension such and such that you can get the upgrade now. If the agent was good enough, they should be able to get it released at that point.
In theory though. Right now all you would qualify for is 25 percent off retail with a 2 year extension IF your phone is inoperable. But that is not much of a deal considering in a few months you should be able to get a good discount off the retail price. I as an agent would just provide you with a loaner phone to get you through until the date that you can upgrad...
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In theory though. Right now all you would qualify for is 25 percent off retail with a 2 year extension IF your phone is inoperable. But that is not much of a deal considering in a few months you should be able to get a good discount off the retail price. I as an agent would just provide you with a loaner phone to get you through until the date that you can upgrad...
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So far neither of the replies tell everything you need to know.
This answer actually depends on what price plan you're on. If you're on a $59.99 or higher price plan, and been on it for at least 3 months then you CAN do an early upgrade. The upgrade will be processed just as if you were within two months and actually eligible.
If you are not on at least a $59.99 price plan then chances are you are stuck. You're going to have to wait until November (2 months before your contract ends) or pay the full retail price. The 25% off that the other person mentioned could also be a possibility but would have to be done directly with Verizon either over the phone or at a direct store. An Indirect Agent won't be able to do that.
If you det...
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This answer actually depends on what price plan you're on. If you're on a $59.99 or higher price plan, and been on it for at least 3 months then you CAN do an early upgrade. The upgrade will be processed just as if you were within two months and actually eligible.
If you are not on at least a $59.99 price plan then chances are you are stuck. You're going to have to wait until November (2 months before your contract ends) or pay the full retail price. The 25% off that the other person mentioned could also be a possibility but would have to be done directly with Verizon either over the phone or at a direct store. An Indirect Agent won't be able to do that.
If you det...
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