And This Was My Night With Verizon CS
I am eating dinner and I get a call from someone who is with Verizon Financial - tells me that I owe $357 and if I refuse to pay then Verizon will immediately turn it over to a collection agency. I tried to tell this guy (actually he sounded like a young kid) - that we took out Verizon servie in July and we didn't like then phones (the LG 8100s) so we returned them within a week and cancelled the new service with the intent on waiting for new phones to come out. The guy wouldn't listen and told me that he wasn't going to listen to my sob story and that he was hanging up and would turn my account over to collections. I was livid! I called Verizon CS and after speaking with three different reps (and finally a supervisor) and being on the p...
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yeah that sucks, but i guess I can't remember the last time I have had someone come over to verizon and cancel within their return period? Been about 8 onths or so. When we do it here the rep calls in with the customer in the store and gets it cancelled, i wonder if the person you returned them to forgot to take that step 😳
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I again repeat that I was not so much dissatisfied with verizon's service - I didn't like the phones we purchased (the 8100) and didn't see anything else that turned us on. I figured I would cancel within the first 10 days and await a better crop of phones (which looks to be right around the corner). However, after the experience last night I question that Verizon is working for the customer and may have to re-evaluate whether i want to be their customer!
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what exactly didn't you like about the 8100? i am thinking of getting it for my ne2 upgrade.
thanks
thanks
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I would have been upset as well, had this happened to me. I always try to remember, however, that this could have happened with any company. It could have happened with Cingular -- I could tell you stories about why I left SBC years ago, before they became Cingular -- or T-Mobile, Sprint, etc. Any organization this size is going to have things that fall off the tracks once in awhile. Does it happen every day? Possibly. Maybe it happens 1000 times a day, in each of the 50 states. At that rate, that is still 1/10 of 1 percent of all customers that have such a problem. Not a bad rate, in my opinion.
Is Verizon the best carrier? In my opinion, in my area they are. Who knows which carrier is better in your area. You won't know un...
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Is Verizon the best carrier? In my opinion, in my area they are. Who knows which carrier is better in your area. You won't know un...
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I just wanted to mention that if you bought the phones at a 3rd party retailer, like RadioShack, they are supposed to say that cancelling the accounts are the customer's responsibility, because the store associates only have access to your account the day you activate, and while you're in the store. Any other access would be considered unauthorized account activity. It sucks, but that's the way it goes with 3rd party retailers.
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yeah i am a third party to, what we do is call customer care while the customer is in the store to let them know they returned their equipment and the service needs cancelled. sometimes customer care has to speak to the customer but at leaste if we do it together while they are in the store i don't need to worry about that hapening. I sure don't want someone coming back in a few months later and ripping me a new one becasue this happened. If you buy again i would go to a different location to purchase your phone because in my opinion it was your rep's fault no matter if their policy is to do it themselves or if they are supposed to tell you to take care of it, either way it looks like they dropped the ball.
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Actually the phones were purchased directly from Verizon (over the phone) - no 3rd party involved! And they were returned directly to Verizon via the Amex labels inclosed with the phone.
For the person who asked why I returned the 8100: just read the 8100 forum (expecially back in July) and you'll get a sense of the problems surrounding that phone. Perhpas the latest software fix has addressed those problems - I get a sense though that some are still there.
For the person who asked why I returned the 8100: just read the 8100 forum (expecially back in July) and you'll get a sense of the problems surrounding that phone. Perhpas the latest software fix has addressed those problems - I get a sense though that some are still there.
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i have said this before but i might just be one of the lucky ones because my 8100 is great and i have had 0 problems! (i better go find some wood to knock on) 😳
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I don't know why you say that. I pretty much never call customer service. I call credit and activations and use prompt 3. You can pretty much do anything you need to. Prompt 4 needs to be used on occasion. As long as you have the customers name and last 4 of soc you can do anything you want. I cancel accounts for customers, add features, whatever all the time. It's a nice thing to do for customers.
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that experience really is unfortunate and i hope it didnt turns you off from us. the rep that called you should have of course been more professional and attempted to investigate it further. most reps usually will, i know when i was in customer service i got calls all the time from financial services attempting to verify information like that. unfortunately with your experience the rep in the store most likely did not waive the etf, most likely unintentionally, and then of course had the bad experience with the person that called you. that is not the way this company does business but like every other business in the world there are bad eggs
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