My last 5 phones and price changes through Verizon have been handled by one rep (I always wait for her instead of having someone else wait on me). The reason is that she has always gone out of her way to make sure that I'm buying something I don't need or and she knows what phones work better than others. I never feel like I'm being pressured into a particular price plan or phone. She's even gone out of her way to call me on her day off, if I leave a message for her on the store's messaging system about an issue that I may have.

Anyway, do I contact the store manager or send it up to Verizon through the website?

Thanks!