I sent Verizon an email acouple days ago asking about that,they responded saying i could get out of my contract just call CS,and he went on to tell me i was a valued customer and to off set that 40 cent charge they were willing to give me a courtesy credit of $8.80 cause i have 22 months left on my contract,if i wanted the credit to just reply to the email they sent me and they would process my request at once.Also they said that if i was porting my number to another carrier that my Verizon service must remain active until the port is complete,thought i would share this info.

bigmar54 said:
I sent Verizon an email acouple days ago asking about that,they responded saying i could get out of my contract just call CS,and he went on to tell me i was a valued customer and to off set that 40 cent charge they were willing to give me a courtesy credit of $8.80 cause i have 22 months left on my contract,if i wanted the credit to just reply to the email they sent me and they would process my request at once.Also they said that if i was porting my number to another carrier that my Verizon service must remain active until the port is complete,thought i would share this info.

That's very cool of Verizon, and the way it should be handled. Make a potential negative into a positive, make the cus...
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When I emailed CS to ask if I could get the "out" all they said was "you are correct" - no offers of anything to keep me.

I'm not leaving, I was just researching it for my BF.

I sent Verizon an email acouple days ago asking about that,they responded saying i could get out of my contract just call CS,and he went on to tell me i was a valued customer and to off set that 40 cent charge they were willing to give me a courtesy credit of $8.80 cause i have 22 months left on my contract,if i wanted the credit to just reply to the email they sent me and they would process my request at once.Also they said that if i was porting my number to another carrier that my Verizon service must remain active until the port is complete,thought i would share that info.

So the next time you get screwed over by someone, just remember - you'd do the same thing. So...there's no reason to get mad since it's something you'd do yourself.

You signed the agreement, therefore you should pay the fee instead of of playing the system. It's the simple.

And I'm sorry, if you think there's no morals in the wireless industry, then maybe you ought to think about how you live your life...seems like you could use a few more morals yourself...

Verizon did put a clause in the contract that the customer signed that clearly states they will be charged the ETF fee unless they are cancelling the account due to a change in the terms. VZW set the terms. The customer signed those terms. There is nothing immoral about terminating a contract then when VZW changes their terms. Nothing. Although I wouldn't outright lie and say that is the sole reason, because using that as the sole excuse and switching to another carrier would be a lie. VZW has the least fees of all the carriers even with the 40 cent revenue building fee (that is what I call it). So that would be like signing a contract with a local gym for one year at 35 bucks a month. 6 months in they say they have to raise this to ...
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Maybe's it also the fact that our customers don't have morals anymore that cause company's like VZW to have to protect themselves...

Something to think about...

LilHobbit said:
Maybe's it also the fact that our customers don't have morals anymore that cause company's like VZW to have to protect themselves...

Something to think about...

You are a moron. Don't give us this holier than thou BS when you know damn well you have done something in your life that was not perfectly morally correct.

Get over yourself.... 🙄 😈

SForsyth01 said:

LilHobbit said:
Maybe's it also the fact that our customers don't have morals anymore that cause company's like VZW to have to protect themselves...

Something to think about...

You are a moron. Don't give us this holier than thou BS when you know damn well you have done something in your life that was not perfectly morally correct.

Get over yourself.... 🙄 😈

So True..Come on man. You're defending Verizon like they are a starving Ethiopian child who is gonna die if they dont get thier $175 dollars ETF fee. They DO NOT need any more money. I'm assuming you work for them, but do you really have that much VZW pride? That's just sad.

Did anyone ask your opinion of my life? NO. Butt out.

I do work for Verizon Wireless, but that's not the point. I had an agreement with Nextel, ported out before the agreement was over. Instead of trying to play my way out of the fee, I paid it since I violated the agreement terms. It's that simple.

How would you like it if people did that to you when it's things like ETF's that pay your salary, therefore that's how you pay your rent, bills, etc. Think about it.

I never said I was holier than though.. but at least I don't try and screw people (or a company) out of the money that I agreed to pay if I ever left the company before my terms were up...

Leave my life out of this. It's the fact that you signed an agreement, therefore pay up if you leave before that agreement's up!

LilHobbit said:
I never said I was holier than though.. but at least I don't try and screw people (or a company) out of the money that I agreed to pay if I ever left the company before my terms were up...

Leave my life out of this. It's the fact that you signed an agreement, therefore pay up if you leave before that agreement's up!

Why should anyone leave your life out of this??? You are criticizing others for playing the system to their advantage when you have played the system to your advantage once or twice in your life too (maybe not in the wireless industry, but everyone has done it somwhere or other)....

That makes the whole premise of your argument invalid.

Don't tell people to leave your...
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Personally, if someone is going 2 leave Vzw b/c of the .40 charge. I say great see ya! b/c chances are are that they were the customer who last week dropped their phone in the toliet no where near their NE2 and then came to my store demanding the 815 or 8100 for free b/c somehow it's may fault they dropped their phone in the toliet!!! So if your leaving b/c of the.40 fee Good riddens. Let Cingular deal with the bs!!!!

omg, finally someone who knows we feel in customer service. Yes I work for VZW too... and as a manager we have to basically approve or deny for the ETF to be waived in circumstances like this. I would probably have offered a credit of some sort to make up for your "inconvience" in being charged $0.40 each month for 2 yrs....but to waive an ETF for it? I'm sorry but no. There is no where in the actual contract that you signed that says a fee would be an exception to the ETF policy.

well, let me rephrase that before anyone replies... it depends on what the fee was for. If it's a tax of some sort for your area, then no we cant waive the ETF... if it's an increase in the monthly access of a feature on your plan, then yes we can waive it. So I guess I should withdrawl what I said earlier... I might waive the fee if I knew which fee you were talking about.

LilHobbit said:
I never said I was holier than though.. but at least I don't try and screw people (or a company) out of the money that I agreed to pay if I ever left the company before my terms were up...

Leave my life out of this. It's the fact that you signed an agreement, therefore pay up if you leave before that agreement's up!

Well, if you feel you are especially virtuous because you paid up when you broke your agreement with your previous provider, you must be equally tolerant of the fact that VZW adding a fee is also abrogating the same agreement, which is why customers are given the option of cancelling over the new fee. The fact that YOU don't think .40 is reason enough to get out of a 175.00 E...
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Vatothe0 said:
While I am very much against letting people cancel because of this fee, we're probably better off without the people that cancel because of it. If they're going to complain about .40 a month, imagine what'll happen if they go over their minutes! They'll have already paid the charge after 1 minute, 2 minutes at the lowest per minute rate.

Verizon is probably better off without these people anyway. If they have a legitimate reason to need out (non-coverage area, military deployment, moving out of country) that's already allowed, so the only people cancelling are habitual complainers anyway. You should have to return any equipment purchased at a discount in the last 3 months or something, and it better be

...
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Sorry to hear you've been misinformed, but you CAN change your plan without extending your contract. It does depend on what your change your plan to/from though.

If you currently have 6 months left on your contract and you're on America's Choice 800 and need more minutes, you can go to America's Choice 1200 for 79.99 with no change to your contract. If you however want to prevent the possibility of roaming in the US and want the extra 150 minutes that America's Choice 2 with 1350 minutes for $79.99, you would have to renew to 1 year from the effective date of the change

Vatothe0 said:
Sorry to hear you've been misinformed, but you CAN change your plan without extending your contract. It does depend on what your change your plan to/from though.

If you currently have 6 months left on your contract and you're on America's Choice 800 and need more minutes, you can go to America's Choice 1200 for 79.99 with no change to your contract. If you however want to prevent the possibility of roaming in the US and want the extra 150 minutes that America's Choice 2 with 1350 minutes for $79.99, you would have to renew to 1 year from the effective date of the change

You have said this multiple times before, and I have even had reps tell me this over the phone, but every time I make a ...
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Hummm. I have always been told that you cannot go to a price plan that isn't currently available. You must go to the new pricing if you want to change. However, I also have been told that if you change to ANY price plan that includes promotional items such as IN network calling or Unlimited Nights and Weekends, even if your current plan also has those items, you MUST sign another contract commitment term.

crazyeaglefan236 said:
Hummm. I have always been told that you cannot go to a price plan that isn't currently available. You must go to the new pricing if you want to change. However, I also have been told that if you change to ANY price plan that includes promotional items such as IN network calling or Unlimited Nights and Weekends, even if your current plan also has those items, you MUST sign another contract commitment term.

My point exactly. You are always forced into a new contract.

You are not "forced" into anything. You have the option to stay where you are. I guess VZW could be like Nextel Partners and come out with plans that are only for NEW customers and existing customers cannot switch at all...even with a contract extension.

Vatothe0 ... he got stuck on a two line deal when a friend screwed him out of paying his half of the monthly bill. It was a $120 plan, supposed to be $60 each & the other kid filched on his part of the deal. No way to cancel that 2nd line w/o the ETF, until this .40 thing allowed him some negotiating room. Yes, he realizes it was a mistake to split a plan, however this kid was on a very short list of people he trusted - note I said 'was'. He couldn't find anybody else to take over the other line either, everyone he knows is mid-contract. Soooo, he was able to get rid of the 2nd line and get on a reasonable single line monthly plan for himself (again). Like I said, things change. Live and learn I guess.

monicajoys said:

NotEnoughFood said:
Did anyone notice that the only people criticizing this guy (who just asked a simple question), are Verizon employees?

Yet another incorrect post. I am not a VZW employee and I completely agree with every post saying it is wrong to use this as a way out of your contract. We are adults...fulfill your obligations, which means, if you want out, then pay the ETF (that is unless $.40/month make you not be able to pay your mortgage every month 🙄 )

I havn't had any "incorrect posts" to begin with. I am also an adult, but I have my own views and opinions. I just cannot believe that people think this is so "wrong". This is a great way ...
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Its sad that you sign a contract and people expect you to fulfill your obligations? Good Lord I hope I never have to have a contract with you for any reason.

And actually you did have an incorrect post when you said "Did anyone notice that the only people criticizing this guy (who just asked a simple question), are Verizon employees?" because I am criticizing and I am not a VZW employee.

No wonder this world is so f**ked up. This is only one little thing...but if you are going to not fulfill your obligations on something this small...I can't even imagine what you would do if it was something more serious.

That was not an "incorrect post". You were not even in this discussion when I posted that. Others who were criticizing DO work for Verizon. If this were something more serious, I would take responsibility and "fulfill my obligations". But until Verizon takes it's customers more seriously, they are going to get "screwed" by certain customers. As well as they should.

To be FAIR Has anyone thought about this being a 2 way street? If I am obligated to fulfill my contract on my end then the SAME should be done on the other end also!!!Both parties should hold up there end of the bargin Correct

Correct...and if you look at the contract it says...that they may change the fees. No where in the contract does it say "If you decide you really dont want this service you can cancel"

correct, the contract says verizon can change the surcharges, but, later on in the contract it also states if a customer does not accecpt the charges, then the customer can terminate service without the ETF. So, yes they can change the fees, and yes, the customer can shut down without the ETF, it is all stated in the contract..

True. If it is an added tax, then you cannot get out, but if it a fee they decide they want to add then you can get out. They didn't follow their contract, so they are going to suffer the consequences just like there customers have to.

Actually...I believe (I could be wrong but I am too tired to actually look it up right now) that it says if that added charge causes a material adverse affect on you, then you can get out of the contract without the ETF.

That is my whole point. People are not using this because it is truly a burden on them. They are using it to get out of a contract because they dont want to fulfill their obligations.

I would be totally 100% for it if the fee (even a fee of $5/month) honestly caused a bad affect on you (I live pay check to pay check and I definately know what adding $5/month can do to me). But this is $.40/month which is a total of $9.60 for a full 2 year contract. Again if this causes a bad affect on you...go for it. But when...
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If you ever want out, you go ahead and pay $175 if it makes you feel better. I dont know how that would make someone fell good, but if it helps you sleep at night, thats cool. I know that although 9 dollars does not effect me ar break the bank, I will use this as a way out. I don't think I am harming anyone by doing this and I certainly am NOT going to feel bad for the big V. They are a company full of greedy and overall BAD people. I don't think I will be half as bad of a person as the people who run that company. The only thing Verizon has going for them is coverage, and around me it is far worse than even T-Mobile. And thats just sad.

Well, I'm not to sure waht .40 cent charge you all are talking about. I am a brand new verizon customer. What I have read is that it is fine for someone to get our of the fees and contract because it's written in the contract. Just be careful where you go, I had ATT for 3 years then Cincular took over and now rhey really really suck. Just be careful where you go, you may end up being with a company that dosen't care at all.

Hey, I don't look at this one as a loop hole. This is a legal contract. Verizon Wireless put thier stipulations for waived the ETF. Then they add a fee knowing their stipulations. This is not immoral. They set the contract. They need to live up to their end. BTW, Verizon Wireless is doing this. I can tell you that Nextel will change things all the time and refuse to cancel without ETF until that person threatens a lawsuit. Verizon Wireless is being gracious about it because they know the rules they set. I say that is good for Verizon Wireless. Doesn't leave any sour taste over this issue.

Nextel wont even give out their account numbers to customers over the phone. 👿 They'll be fully verified, but they wont give out that information. The customers just end up cancelling and getting a new phone number than dealing with their crap though.

Customer care with Nextel is like butting heads with a brick wall. I can activate a customer, realize I forgot to add an INCLUDED feature and then get the huge run a round from customer care because I am not the account holder. Even if I fax over the subscriber agreement, they still want to talk to the customer first. It is amazing that they "trust" me to sell their service but I cannot be "trusted" to make sure the INCLUDED FREE FEATURES are on the account! Better yet, that same customer can have their son call in, pretend to be them, and add phone lines. But through me I must have a current copy of a driver's license included with the paperwork.

I can tell you. Verizon's customer care is gold. They will really help. They have co...
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Nextel doesn't have some sort of dealer services that you call and give your secret dealer ID number or something? I thought all carriers have something like that? What would happen if you had a problem with the activation? Or do they trust that problems don't happen?

Yes, I can call in with my dealer ID, but it doesn't make a difference...I will just say that customer care with Nextel is a nightmare. With Verizon Wireless it is very easy. Every once in a while I get a new rep and I pretty much have to walk them though policies...but you will have that and I will show new people patience. But it is far and few inbetween. Will Nextel it is every other call...

Let's think about this for a second... You have 37 million lines. Multiply that by .40 and you get just under 15 million. Take 15 million and multiply it by 12, and you get just under 180 million. My guess says that Verizon is not worried about losing a few customers $175.00 in leau of 180 Million a year.

I love Verizon and their customer service, but if a few people leave it is not going to break their hearts.