Cingular Vs Verizon (repost)
I have heard a lot of people who claim to know what network integration is. Very few people understand the complexities of merging two different networks. Plus trying to merge two different customer care departments. AT&T wireless died they killed themselves with freebie's and bonus minutes and credits and adjustments. AT&T also did not complete their GSM overlay before the merger there is a lot of TDMA still on the AT&T network. Completing the GSM overlay on AT&T and completing the upgrade to UMTS is very important. Cingular completed their GSM overlay six months before the buyout. While Cinguar is trying to complete the absorption of AT&T Verizon's service and technology and coverage remains consistent and grow by default. Cingular custome...
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Yes marcus, but the prob is, there were a lot of noisy cingy fanboys who ran into the verizon forums during the merger quarter hollering that Cingular now "OWNED" the wireless market, and that the integration would be "no problemo". LOL... that seems almost funny now.
So you'll forgive some of us if we smirk a little bit as Big Orange eats a little crow, as they are now doing. Face it, a lot of Cingy folk really did buy into the hype, and I mean ALL of it. 🙄
So you'll forgive some of us if we smirk a little bit as Big Orange eats a little crow, as they are now doing. Face it, a lot of Cingy folk really did buy into the hype, and I mean ALL of it. 🙄
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Yes some of my co-workers missed the point of the buyout of AT&T. The point was to gain more spectrum to be more competitive. Plus network integration is actually going well from a technical standpoint. From a customer standoint they do not like planned outages of services like wireless Internet and phone service all together. These things have been minimal but they have happened. NO ONE AT CINGULAT HOUGHT THIS TRANSITION WAS GOING TO BE SMOOTH CINGULAR DIGESTED A SICK COMPANY SO CINGULAR WAS BOUND TO GET SOME INDEGESTION.
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And by the financial reports, it appears that Cingular has a severe case of indigestion of its own! Scoring near last in customer care/call quality/churn rate/low arpu/etc etc etc. Why the extreme churn rate? Hummm. Funny how the gross ads were near VZW, but the net were almost half what VZW has been adding...Seems to me that customers don't all fall for marketing schemes such as rollover. Nope, most customer "rolled over" to a reliable network. And that is what is most important!
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crazyeaglefan236 said:
And by the financial reports, it appears that Cingular has a severe case of indigestion of its own! Scoring near last in customer care/call quality/churn rate/low arpu/etc etc etc. Why the extreme churn rate? Hummm. Funny how the gross ads were near VZW, but the net were almost half what VZW has been adding...Seems to me that customers don't all fall for marketing schemes such as rollover. Nope, most customer "rolled over" to a reliable network. And that is what is most important!
Did you miss the entire point of this post? It was not to start a flame war, as you are starting to do. It is to explain some of the technical issues that happen with network integration.
Grant...
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crazyeaglefan236 said:
OK OK OK. FINE Take the fun out of it! LOL
Sorry to be the party pooper.....
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Hey, its all in good natured fun. When I worked at Toyota we used to make fun of the big Ford F-150 offroad package. They (Ford) would put the 4X4 stickers on the trucks. We would say something like, "yeah, they were going to call it square root of 16 but that would confuse most Ford owners." Of course when I sold Ford the joke on Toyota was their "Toyota Racing Developed" offroad trucks. They (Toyota) would put the TRD stickers on the side of the vehicle. So we would say, "TRD the only thing missing is U". So, its all in fun.
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simplymarcus said:
CINGULAR DIGESTED A SICK COMPANY SO CINGULAR WAS BOUND TO GET SOME INDEGESTION.
Yep, that would be a more realistic picture of what's going on.
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simplymarcus said:
All things considered I think cingular has done really well.
Hey marcus, did you reappear from the dead??? You haven't posted in a while. How have you been?
What happened to Jackie and Shayby in the Cingy forum??? I haven't seen anything from them in a long time either.
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Shayby quit Cingular and Jackie I don't know. I don't post a lot anymore to much bashing of Cingular and Verizon.
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I'd give them a C+, actually. Churn hasn't gone through the roof during integration (though its still way higher than Verizon's) but they are absolutely getting clubbed in customer adds, and they don't seem to have improved their CS much, even though everyone knows they have to.
Mixed bag, really.
Mixed bag, really.
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Cingular has had some low quarters in a add-sons but most people wanted to add 9.99 secondary lines and cingular removed that option. I would give Cingular a B- because they have done a better job in churn than expected. If the churn is not that bad than customer service has to be better than u think.
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simplymarcus said:
All things considered I think cingular has done really well.
Well, I think its too soon to tell how well Cingular has done. They still have to figure out how to absorb that whopping 43 billion dollar price tag and continue to expand their network, implement WCDMA, improve coverage etc. and get the AT&T network and its customer base on the same page. When CEO Stan Sigman said the answer to success is "synergy", I shuddered. All that means is downsizing and consolidation. As far as comparing technologies, in layman's terms I would have to say Verizon is in a better position to introduce new technologies to its network (EVDO, 3G etc..) than Cingular simply because GSM is good but starting t...
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You have a point it is really early since the buyout. And UMTS is coming sometime this quarter.
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UMTS will be in "15 to 20" cities by the end of the year, according to reports. That compares to EVDO, as of now, being available to 140 million ppl, and who knows how many by the end of the year.
UMTS is coming, but its coming rather slowly, comparitively-speaking.
UMTS is coming, but its coming rather slowly, comparitively-speaking.
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