Radio Shack (NOT for FANBOYS)
Just curious for those with some COMMON sense, do you think it'll hurt Verizon NOT being in the Radio Shack stores any longer? đ P.S. no loyalist or STUPID Verizon supremacy post PLEASE!?!?!?!?! âšī¸ JUST THE BUSINESS MINDED đ
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cingular77 said:
Just curious for those with some COMMON sense, do you think it'll hurt Verizon NOT being in the Radio Shack stores any longer? đ P.S. no loyalist or STUPID Verizon supremacy post PLEASE!?!?!?!?! âšī¸ JUST THE BUSINESS MINDED đ
Verizon Rules đ
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cingular77 said:
P.S. no loyalist or STUPID Verizon supremacy post PLEASE!?!?!?!?! âšī¸ JUST THE BUSINESS MINDED đ
VERIZON OWNZORS JOO!!!!!!!! đ đ đ
lol
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Honestly i think it will hurt Verizon and help them. Radio Shack was one of Verizons biggest third party retailers so they'll take a hit in their adds. But as a sales rep for Verizon I couldnt be happier. I have never heard so many complaints. From customers complaining about their customer service to their used phones, it was always something. And normally I have nothing against Radio Shack hell I used to work for them too, but working outside I see how shady some companies really can be. I hope Cingular has fun.
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Irony! Yesterday I had yet another person with the, "I bought the garuantee that Radio Shack sells for 50 dollars. My phone was dropped in a sink and now it doesn't work. They told me their is nothing they can do for me and to come see you." First off, I am not Verizon Wireless. I am an independant dealer for Verizon Wireless. Secondly, they send people to us right and left because they are either too lazy to help people, or just not properly trained. I have also shopped them and asked about that "garauntee" and yes, sure enough...the sales pitch was, "Anything at all happens to your phone, bring it back and we will get it replaced. We will also give you a free battery after a year." Me. "Anything" Them "Anything" Me "so if I drop ...
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That post right there is the reason VZW should be fine without RadioShack. Verizon is going to open a bunch of Corporate kiosks in malls where Radioshack sells a decent amount of phones, and most places there is a Communication Store near the RadioShack anyways, and trust me, customers know where the communication store is because RadioShack has no doubt sent the customer to the store to fix RadioShack's screw ups. This hit in net adds should be minimal in my opionon, RadioShack was a convience but people won't not buy Verizon just because Radioshack isn't selling it. It'll be interesting to see 1st quarter results from 2006.
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i get nothing but complaints from customers about the rs in our mall. we called customer care one day for an issue and the rep told us that the complaint log for that store was very long. i don't think it will affect vzw that much.
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I believe that this is only for Corporate Radio Shack stores. The RS here is franchised and he does not sell Verizon. I won't have any issues with that. It may hurt in the beginning, but once the carrier that they go with finds out how they treat the customers then that customer will be back.
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i don't think it will hurt verizon.
if they are going to sell priamarily sprint/nextel people will buy them see how bad they are and then switch to verizon or cingular since they are as of now neck in neck for the #1 spot. as of now verizon is #1 with service.
if they are going to sell priamarily sprint/nextel people will buy them see how bad they are and then switch to verizon or cingular since they are as of now neck in neck for the #1 spot. as of now verizon is #1 with service.
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I am a former Radioshack storemanager...The extended warranty that RS sells does not cover liquid damage. It basically exteneds the MFGs warranty on the handset and accessories purchased with the phone at the time of sale. I dont know of any warranty that covers water damage and abuse. This is covered in the information that is mailed to you after you purchase the warranty.
But to the greater point...
Verizon will be hurt by not having RS. In fact Rs is what made verizon so successful. I'm not a fan by any means, i have my own issues with RS thats why I left them. However the fact is they are the number 1 wireless retailer.
But to the greater point...
Verizon will be hurt by not having RS. In fact Rs is what made verizon so successful. I'm not a fan by any means, i have my own issues with RS thats why I left them. However the fact is they are the number 1 wireless retailer.
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So for the extended warranty you don't know what it really covers until you get sent the info after you are already out 50 bucks. And by the way we sell our own protection plan that does cover liquid damage or anything else that happens to it. And I hate radio shack, the only thing I ever hear is complaints about them.
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The problem here is I have heard this verbage used when selling that "warranty"..."Mr. Customer, Radio Shack offers a plan for 50.00 that garuantees your phone. If you have anything happen, just bring it in here and we will get the phone replaced." My thinking as a consumer would be "anything" means anything. Means if I drop my phone off a 100 story building, I will get another phone.
RadioShack did not "Make" Verizon. Verizon's superior tower system and customer service made Verizon Wireless. The only thing that Radio Shack did was give away the store for activations. And for alot of people...that was the only thing that mattered.
RadioShack did not "Make" Verizon. Verizon's superior tower system and customer service made Verizon Wireless. The only thing that Radio Shack did was give away the store for activations. And for alot of people...that was the only thing that mattered.
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Oh, and the amount that VZW had to, in turn, give to the customer in things such as statement credits. VZW replacing phones that they shouldn't have to. All the things like that. The cost of maintaining a customer that bought at RadioShack was phenominal. So when they told VZW the offer that Cingular made them...VZW didn't even chase it. Why would they? The costs were already obsene. Churn rate was second to only websales for highest. Let 'em go. Let them cost Cingular even more money...at a time when Cingulars monthly ARPU is low and their (forget the industry term for it) profit per number per month is one of the worst. But yet, they want to make it even worse.
Makes you wonder why they want to go after bad business like that,...
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Makes you wonder why they want to go after bad business like that,...
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Cingular's ARPU is higher than Verizon's, and is most definitely not one of the lowest of the industry. Cingular's ARPU is only lower than that of Sprint's.
Just some food for thought.
Just some food for thought.
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OK. So you are saying they have one of the highest ARPU but one of the lowest profit for that number?
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Cingular has been and always will be a very profitable company, so no, they have one of the higher profit numbers. For the few months immediately after the merger Cingular did not turn a profit, but that was quickly set back on track.
Cingular was very profitable before the merger, and they are once again, very profitable after.
Cingular was very profitable before the merger, and they are once again, very profitable after.
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seems like every report had Cingular near bottom in financial health of a wireless company. I need to find the latest, but Telus of Canada was tops for North America, followed by Verizon Wireless and Cingular was near bottom.
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I wasn't speaking of all carriers in North America seeing as they are of no benefit to the average American consumer.
Take a look at the Big Four numbers and get back to me.
Take a look at the Big Four numbers and get back to me.
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The problem here is I have heard this verbage used when selling that "warranty"..."Mr. Customer, Radio Shack offers a plan for 50.00 that garuantees your phone. If you have anything happen, just bring it in here and we will get the phone replaced." My thinking as a consumer would be "anything" means anything. Means if I drop my phone off a 100 story building, I will get another phone.
If this is being said then you are being lied to. Its not an replacement warranty, except for accessories under $50, anything over 50 must be sent off to repair.Repair determines at that point if it gets replaced or repaired, which ever is cheaper. The extended warranty doesnt even kick in until the MFG warranty expires.
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5 Billion invested in the cellular system...more then any other carrier. In fact almost as much as all other major carriers combined. True facts.
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crazyeaglefan236 said:
5 Billion invested in the cellular system...more then any other carrier. In fact almost as much as all other major carriers combined. True facts.
Wrong. This is my biggest pet peeve because people get it wrong so many times and either way, it makes no difference! You have no idea how efficiently (or inefficiently) Verizon is spending that $5 billion unless you are in direct contact of the CEO and other "heads" of the company, so why bring it up?
Since you were trying to talk facts, here's one:
Cingular spent $6 billion on their network last year and have budgeted $6 billion on their network again this year, so that would make
1. Verizon spending more money...
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Are you in direct contact with the CEO of Cingular? If not, please stop stating facts and telling people their wrong. I know I said I'd stop posting, but you seem to continually state hypocritical posts. What's Cingular doing with their money? Oh, you can check that online, so you're right and anyone else is wrong. Stupid statements are made when the contradict each other in the exact same posting. If you are however a friend of Cingular's CEO....can I have a loan?
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I never once said that Cingular was spending their money efficiently either, so don't try to imply that I did.
Once again, the point of my post was correcting misinformation.
I even stated in that very post that "it doesn't matter" how much a company spends. The only reason I pointed out that Cingular is spending $6 billion was to prove that what he had stated was false. How is that hypocritical?
Please stop responding to my posts. I've already told you that I've been posting on these forums (in the same fashion) for over 19 months now and have never had anybody complain but you. đ
Once again, the point of my post was correcting misinformation.
I even stated in that very post that "it doesn't matter" how much a company spends. The only reason I pointed out that Cingular is spending $6 billion was to prove that what he had stated was false. How is that hypocritical?
Please stop responding to my posts. I've already told you that I've been posting on these forums (in the same fashion) for over 19 months now and have never had anybody complain but you. đ
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Two questions.
1. Do you enjoy reading lies?
2. What do you have against facts that are continuously backed up?
1. Do you enjoy reading lies?
2. What do you have against facts that are continuously backed up?
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First and foremost, I'll post to your comments any time I choose. Unless you have control over this forum, in which case, guess you win. Two, stop writing about how long you've posted here. I don't care, nor does it seem like anyone else for that matter. 19 months? Woo, is that like a record? Did they give you a medal for bravery above in beyond the call of duty for all this misinformation you've been beating back? Again, you make statements about other people's lies and facts that apparently are being backed up by what...more internet info? Congratulations, go to school, find out how often you can reference online material and where. My guess as to why no one ever argues with you is that it is the equivalent of fighting a four year...
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Oh yeah, it's also fun to bug you. A lot. Like doing a strange fluffy drug, only more stupid. And since you don't sign my checks, wash my car, or clean my house, I think I'll do whatever pleases me. Suck it Ruff, suck it long, and suck it hard.
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pete1660 said:
Oh yeah, it's also fun to bug you. A lot. Like doing a strange fluffy drug, only more stupid. And since you don't sign my checks, wash my car, or clean my house, I think I'll do whatever pleases me. Suck it Ruff, suck it long, and suck it hard.
So replying to my posts is the equivalent of talking to a four-year-old?
Tell me again who is hypocritical? I must have missed it...
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Oh yeah, and don't bother putting out trash sites like fake news reports from Cingular's websites. It's not like Cingular is going to post something up on their website that isn't flattering to their company (yeah, every company does this, but you seem to think putting a link to Cingular's website is somehow backing up your facts). I could start my own website called Ruff's Wrong.com, it wouldn't make me right, but apparently I'd at least be backing up my statements in the forums.
Stupid questions get stupid answers stupid.
I feel like a 8 year old again.
Stupid questions get stupid answers stupid.
I feel like a 8 year old again.
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So according to you, nothing on these forums can ever be proved as true? Well then I guess they should shut them down right now...
You say that anybody who went to school knows that the internet is full of misinformation, well they also would know how to decipher between a reliable and unreliable site.
Cingular posts fake news releases? That's hilarious. đ¤Ŗ
Anything else to say?
You say that anybody who went to school knows that the internet is full of misinformation, well they also would know how to decipher between a reliable and unreliable site.
Cingular posts fake news releases? That's hilarious. đ¤Ŗ
Anything else to say?
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Not really, just that I never said anything about "fake" news releases, only that wasn't a news release. Who was the reporter? What news affiliate did they come from? And you can decipher which sites are reliable sources to reference from, but I highly doubt referencing a company website on any paper stating facts is pretty ridiculous. Once again, we both seem to be butting heads and not seeing eye to eye, but alas, that's the way the cookie is eaten....mmmmmm.....cookie. Oh yeah, do you believe gravity is a fact? If you do, you never paid attention in Physics class. Nothing is EVER fact, it just hasn't been proven wrong. Next time you drop something and it goes up....guess that fact went by by. Anywho, I get to go home soon, so I'm...
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The news affiliate was PRWirelessNews. And yes, it was a news release. Maybe you should have taken the time to read it.
Where I come frome, everything always falls down. đ
Where I come frome, everything always falls down. đ
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Where I come frome, everything always falls down
LOL, unfortunately the same goes for my world. Good ranting and raving with you today, made my day fly by. Thx.
LOL, unfortunately the same goes for my world. Good ranting and raving with you today, made my day fly by. Thx.
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I take back my original and post comments...I apparently did say fake news reports and that was wrong. I'm so very sorry. Please forgive this ignant boy from Arkansas, wherever he ran off to.
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I'm sorry, now I'm just nitpicking but...
So what do you call something that has been proven wrong?
Whatever your answer (within reason) is what I will call whatever I believe is wrong in the future, just to make you happy. Fiction, perhaps? đ
pete1660 said: Oh yeah, do you believe gravity is a fact? If you do, you never paid attention in Physics class. Nothing is EVER fact, it just hasn't been proven wrong.
So what do you call something that has been proven wrong?
Whatever your answer (within reason) is what I will call whatever I believe is wrong in the future, just to make you happy. Fiction, perhaps? đ
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That's ok, science tends to be that way. Theory is a better name for someone's truth. The theory of gravity is better than the law of gravity. Since we've never seen (or at least I hope we haven't) gravity cease to exist, many would refer to it as a Law of Physics, but some genius made the point of stating that while gravity can be defined and theorized as to how it works (ie mass, density, etc.) it can't just be assumed that it will always follow these patterns. For a while, scientists believed there was something in the air that fueled fire (not O2, just can't remember what they called the particles). Only after years of improving methods of experimentation did someone actually prove it was the O2 that was required for fire. Hence, t...
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LOL, yeah, but I like to think of everything as science class. Just cause you're not thinking about what's going on around you, doesn't mean it isn't happening. Personally I think the end is near, but then again I prefer to do drugs, drink, and anything else that will supposedly get me a first class ticket to hell. It'd be better than living in MN. Fricken cold dude, really, really, really cold.
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i cant speculate on what was said or heard for that matter. I can only speak for the district[0819, NY metro, northern NJ] that i worked in. We told customers exactly what the extended warranty covered and did not cover.
Again as I said before I dont know of any warranty that coveres liquid damage and/or abuse by the customer. So I you have such a warrant Please provide a link, url, etc to support this. Radioshack nor Lifeline for that matter cover this.
To say I hate radioshack is a little vague. So i guess you hate every radioshack in the world huh? And all the customers who made it number one in wireless sales must be wrong huh?
Again as I said before I dont know of any warranty that coveres liquid damage and/or abuse by the customer. So I you have such a warrant Please provide a link, url, etc to support this. Radioshack nor Lifeline for that matter cover this.
To say I hate radioshack is a little vague. So i guess you hate every radioshack in the world huh? And all the customers who made it number one in wireless sales must be wrong huh?
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Lockline DOES cover water damage. I just replaced one through them because I dropped mine in a sink full of dish water. They sent me a brand new phone.
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It was only 3 months old. They told me that they will always first try to replace w/ a new phone and if they don't have new, then it will be refurbished, but no matter what, water damage IS covered.
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surprise they replaced the phone being it was still under warranty and not lost/stolen
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The insurance company doesn't do warranty replacements, those are done through Verizon. This was an insurance claim through the insurance company, not Verizon.
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i understand that..also i understand that according to their policy they dont overlap when a MFG warranty applies...so thats why i was surprised
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Well, they do when it's not a manufacturing defect. That is why you get the insurance because the MFG warranty doesn't cover lost/stolen, water damage, etc.
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No need to argue with this person. They apparently have no clue. Hence why I am glad to see Radio Shack go.
Insurance (real insurance, not that crap Radio Shack sells) covers lost/stolen/water damage/physical damage. This has nothing to do with the warranty. You buy a new car that has a 3 year 36000 mile warranty. You park your car at the top of a hill but forget to set the emergency brake. The car rolls down a hill and into a lake. You think the insurance won't cover this because it is "water damage"? Ok, you set the emergency brake, but the cable fails...breaks...and when the car is pulled out of the lake it is obvious that the emergency brake was set, but it failed. Now who covers it? If it was a manufactorer's defect, then th...
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Insurance (real insurance, not that crap Radio Shack sells) covers lost/stolen/water damage/physical damage. This has nothing to do with the warranty. You buy a new car that has a 3 year 36000 mile warranty. You park your car at the top of a hill but forget to set the emergency brake. The car rolls down a hill and into a lake. You think the insurance won't cover this because it is "water damage"? Ok, you set the emergency brake, but the cable fails...breaks...and when the car is pulled out of the lake it is obvious that the emergency brake was set, but it failed. Now who covers it? If it was a manufactorer's defect, then th...
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Radio Shack is to wireless storefront as InPhonic (Wirefly) is to wireless on the Internet...
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The biggest problem VZW is going to have is that some of the smaller towns that only activate Verizon service through a Radio Shack will now only see sales over the phone. That isn't all a bad thing; telesales is always a very, very lucrative division of any company. However, a lot of people like to kick the tires, so to speak, and that means having an actual store they can go to.
On the other hand, I echo the prior concerns about RS's customer service. I'm sure that most Shack employees are fine, upstanding citizens, but 99% of the time, when I hear that an indirect flat-out lied to a customer to get a sale, it was an RS person doing the lying. The non-RS indirects on this board ought to be hooping and hollering now because I expect you'...
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On the other hand, I echo the prior concerns about RS's customer service. I'm sure that most Shack employees are fine, upstanding citizens, but 99% of the time, when I hear that an indirect flat-out lied to a customer to get a sale, it was an RS person doing the lying. The non-RS indirects on this board ought to be hooping and hollering now because I expect you'...
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Oh, I am already looking forward to the day. Cingular is not available in our area. Nextel Partners and Sprint have a no compete clause for the Nextel merger. So it looks like our fellow Radio Shack is only going to be able to offer Sprint. They probably will sell Cingular also, but cannot sell a local number. One county in any direction is the closest exchanges. The only level that Radio Shack could compete on is pricing. They apparently recieved commissions and phone purchasing powers that I would only dream of. At one time they were selling the LG VX6000 full retail for 200 when my cost...cost...was 235. I know they would give away some flips phones and be making more money then I was selling it at 50.00. And anything less then ...
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For all of you ripping on radioshack....screw you. Not as good customer service? If it ever comes up, every customer that comes to me to buy a phone says that they came to radioshack because they DESPISE the verizon store. They say that the people at ther verizon stores are a bunch of cronies, which when coupled with long lines doesnt make for a good atmosphere. Verizon does sell a warranty that covers water damage - for $6.00 a month. Or $144 over 2 years (plus tax). That's almost the price of a new phone. And if you buy a phone at radioshack, you can still go to the agonizing verizon store and get a replacement one under the manufacturers warranty for a year. Our warranty also gives you a free battery - usually 70 dollars - in addition to ...
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I don't work for Verizon, so I can only approach the whole 'Radio Shack vs Verizon stores' debate as a customer. From my experiences:
Radio Shack: Wide variance of wireless knowledge among the staff. A few knew the stuff cold, others were like deer in the headlights. A bit too much hard sell... example...
Radio Shack employee: [very seriously] "We prefer two-year contracts."
Me: "Yeah? Well I don't."
RS Employee: "Uh... well, okay then, we can do one year."
Pricing: Good on some phones, not so good on others. Often did not have all the phones that VZW offers, not even close. Convenience: Good, lots of stores, one's usually pretty close by. Usually not a long wait to talk to someone, but there have been some really bad exceptions...
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Radio Shack: Wide variance of wireless knowledge among the staff. A few knew the stuff cold, others were like deer in the headlights. A bit too much hard sell... example...
Radio Shack employee: [very seriously] "We prefer two-year contracts."
Me: "Yeah? Well I don't."
RS Employee: "Uh... well, okay then, we can do one year."
Pricing: Good on some phones, not so good on others. Often did not have all the phones that VZW offers, not even close. Convenience: Good, lots of stores, one's usually pretty close by. Usually not a long wait to talk to someone, but there have been some really bad exceptions...
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BetterThanJake said:...
I don't work for Verizon, so I can only approach the whole 'Radio Shack vs Verizon stores' debate as a customer. From my experiences:
Radio Shack: Wide variance of wireless knowledge among the staff. A few knew the stuff cold, others were like deer in the headlights. A bit too much hard sell... example...
Radio Shack employee: [very seriously] "We prefer two-year contracts."
Me: "Yeah? Well I don't."
RS Employee: "Uh... well, okay then, we can do one year."
Pricing: Good on some phones, not so good on others. Often did not have all the phones that VZW offers, not even close. Convenience: Good, lots of stores, one's usually pretty close by. Usually not a long wait to talk to someone, but t
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gunny said:...BetterThanJake said:
I don't work for Verizon, so I can only approach the whole 'Radio Shack vs Verizon stores' debate as a customer. From my experiences:
Radio Shack: Wide variance of wireless knowledge among the staff. A few knew the stuff cold, others were like deer in the headlights. A bit too much hard sell... example...
Radio Shack employee: [very seriously] "We prefer two-year contracts."
Me: "Yeah? Well I don't."
RS Employee: "Uh... well, okay then, we can do one year."
Pricing: Good on some phones, not so good on others. Often did not have all the phones that VZW offers, not even close. Convenience: Good, lots of stores, one's usually pretty close by. Usually not a lon
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BetterThanJake said:...gunny said:BetterThanJake said:
I don't work for Verizon, so I can only approach the whole 'Radio Shack vs Verizon stores' debate as a customer. From my experiences:
Radio Shack: Wide variance of wireless knowledge among the staff. A few knew the stuff cold, others were like deer in the headlights. A bit too much hard sell... example...
Radio Shack employee: [very seriously] "We prefer two-year contracts."
Me: "Yeah? Well I don't."
RS Employee: "Uh... well, okay then, we can do one year."
Pricing: Good on some phones, not so good on others. Often did not have all the phones that VZW offers, not even close. Convenience: Good, lots of stores, one's u
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I work as a Verizon agent (Indirect sales) and we don't get to give our customers the NE2 without losing money on the deal ourselves. Verizon seems interested in keeping their contracted customers to only their stores...even if said customer never actually walked into a Verizon Corporate store. I'm still pissy about that issue. Also, it's been noted that Best Buy doesn't have to TRY and make money on phone sales. Just getting bodies in the doors is enough for them to offer deals on phones. Honestly, have you ever walked into BB and not walked out with stuff you really didn't need.
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pete1660 said:
Honestly, have you ever walked into BB and not walked out with stuff you really didn't need.
LOL
Depends if my wife is with me or not.
Thanks for the further info
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well being that i worked for the good ole shack the business is... yes it will hurt the business on both sides. verizon paid more than sprint hands down in what we called "spiff" extra dollars added to ur check and guess what..... cingular dosen't offer spiff so that affects the attitude of the sales men.
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Cingular isn't going to give spiffs?!?!?! Hahaha well I guess I ain't gonna be selling any of those come January. For the everyday consumer, sprints probably better anyways - cingular has the incredible phones (gsm), while sprint has the more reliable cdma network. If they really won't give spiffs tho - they aren't going to go anywhere at a commission-driven store like radioshack. Although I have heard that their employee plan is really nice. Maybe the only cingular phone I'll sell will be to myself.
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yeah my direct sales rep said cingular just dosen't do spiff cause it can be up and down there isn't just a set rate.
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It's my personal opinion, that yes Verizon will feel somewhat of a little prick without having the sales from Radio Shack. However, when you compare a little prick to a huge gash where there is great bloodshed. The litte prick isn't going to hurt near as bad as, the huge gash!
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rookie_vzw_agentgurl said:
It's my personal opinion, that yes Verizon will feel somewhat of a little prick without having the sales from Radio Shack. However, when you compare a little prick to a huge gash where there is great bloodshed. The litte prick isn't going to hurt near as bad as, the huge gash!
I can't imagine anythin' stoping da big red v sho 'nuff!
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