NO MORE!!!!!!
i tried to cancel over the .40 but they basicaly told me to pack it,the supervisor told me as long as they credit your account you cannot canel,i tried 10-01-05 and my 60 days is up on 10-10-05,though not a big deal to me,but they must of done there homework....
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poloco65 said:They cant do that...its actually against the law for them to say that (they broke the contract not you). Remember what Verizon has done here is not just given you a .40 cent administrative fee, the have basically changed your service price with a .40 cent increase...If you were paying $39.99, you are now paying $40.39 and that is a break in the contract terms which you signed. If you really want out of your contract tell them that if the...
i tried to cancel over the .40 but they basicaly told me to pack it,the supervisor told me as long as they credit your account you cannot canel,i tried 10-01-05 and my 60 days is up on 10-10-05,though not a big deal to me,but they must of done there homework....
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Actually, VZW did nothing wrong. The T&Cs state that we can make changes to the account, but if it causes a hardship we will let you of the contract. The problem is that our competitors were telling people to use this to get out of the contract so there was a stop put to it. Here's how it works, if you ask to be let out of your contract because of this we will offer a credit for the remainder of the contract, if you still choose to cancel you are NOT fulfilling your contract and will be subject to the ETF.
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Honestly I'm glad that Vzw put a stop to this nonsense!!! Customers are explained a contract which they sign and agree to! If you don't like your ph or the service you have 15 days to cancel no questions asked...After that your just SOL
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Actually it did say that but the notice that was sent out states that you can cancel without termination fee.
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shadow223 said:
Actually, VZW did nothing wrong. The T&Cs state that we can make changes to the account, but if it causes a hardship we will let you of the contract. The problem is that our competitors were telling people to use this to get out of the contract so there was a stop put to it. Here's how it works, if you ask to be let out of your contract because of this we will offer a credit for the remainder of the contract, if you still choose to cancel you are NOT fulfilling your contract and will be subject to the ETF.
I agree part of the way, VZW did nothing wrong by adding the fee increase...it is perfectly legal for them to do this...what they DID wrong is by telling people that they CANT get out of...
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OK, you yourself just made my point:
IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU
This means that you need to prove that paying an extra $0.40 to $2.00 per month (based on a max 5 lines per account) has a material adverse effect on you. If you can't prove this then why should the company allow you to breach the contract?? Look at it this way, at least they didn't raise rates to compensate for the increase in gas prices.
Before anyone says that gas prices don't affect cell phone service think about how the phones get to the stores or to you if you order online or through telesales, how we constantly test our network, how we get people to the cell towers to perform necessary maintenance, repairs, or upgrades.
I...
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IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU
This means that you need to prove that paying an extra $0.40 to $2.00 per month (based on a max 5 lines per account) has a material adverse effect on you. If you can't prove this then why should the company allow you to breach the contract?? Look at it this way, at least they didn't raise rates to compensate for the increase in gas prices.
Before anyone says that gas prices don't affect cell phone service think about how the phones get to the stores or to you if you order online or through telesales, how we constantly test our network, how we get people to the cell towers to perform necessary maintenance, repairs, or upgrades.
I...
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but vzw should quit telling people that the 40cents is a tax.but anyone that wants to get out of contract on this,that has been denied can contact their states attorney generals office and start legal action on it,also file with fcc. since vzw is the one violating contract.even if they say they will credit the 40 cent fee,its not in writing.and also you dont have to accept the 40 cent credit since vzw is the one changing the contract.not us. still have 3 lines that i am going to drop tommorrow on the fee. let them try and charge me etf or tell me i have to accept 40cent credit each month. have already contacted state attorney on this.tired of these big companys thinking they can keep charging us for what ever they please.especially when they...
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To every one with VZW I am sorry! And to every one in olympia, washington that wants out come up to the mall get out of your contract and then come see me the FISH I will get you hooked up with a real service that don't charge you a ".40 tax"!!! So VZW lied said it was a tax and now won't let people out of the deal what a bunch of jerks! The Fish works at cingular in the olympia food court right next to the bear mill!!! come see me and I will treat you fair and right!
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Then why did the announcement on my August '05 bill say this?
"Please note that this is a Verizon Wireless Charge, not a tax that we are required to collect from you."
It's NOT a tax. VZW WILL win if taken to court, they've provided plenty of time, but they're getting burned because so many people are canceling because of the principle of the matter, NOT because it puts a death blow to their monthly budget. If someone can't afford $.40/month extra, which is LESS than 1 minute of overage, they can't afford the plan...
They also say this "The sum of Verizon Wireless' Regulatory Charge ($0.05 per line per month) and Administrative Charge will still be the lowest of such charges among national wireless carriers.", so people are payi...
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"Please note that this is a Verizon Wireless Charge, not a tax that we are required to collect from you."
It's NOT a tax. VZW WILL win if taken to court, they've provided plenty of time, but they're getting burned because so many people are canceling because of the principle of the matter, NOT because it puts a death blow to their monthly budget. If someone can't afford $.40/month extra, which is LESS than 1 minute of overage, they can't afford the plan...
They also say this "The sum of Verizon Wireless' Regulatory Charge ($0.05 per line per month) and Administrative Charge will still be the lowest of such charges among national wireless carriers.", so people are payi...
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mitchell1 said:...
but vzw should quit telling people that the 40cents is a tax.but anyone that wants to get out of contract on this,that has been denied can contact their states attorney generals office and start legal action on it,also file with fcc. since vzw is the one violating contract.even if they say they will credit the 40 cent fee,its not in writing.and also you dont have to accept the 40 cent credit since vzw is the one changing the contract.not us. still have 3 lines that i am going to drop tommorrow on the fee. let them try and charge me etf or tell me i have to accept 40cent credit each month. have already contacted state attorney on this.tired of these big companys thinking they can keep charging us for what e
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shadow223 said:...
OK, you yourself just made my point:
IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU
This means that you need to prove that paying an extra $0.40 to $2.00 per month (based on a max 5 lines per account) has a material adverse effect on you. If you can't prove this then why should the company allow you to breach the contract?? Look at it this way, at least they didn't raise rates to compensate for the increase in gas prices.
Before anyone says that gas prices don't affect cell phone service think about how the phones get to the stores or to you if you order online or through telesales, how we constantly test our network, how we get people to the cell towers to perform necessary mai
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If you read the terms and conditions of the contract they are well within their rights to add this change. Read the fine print people, it is in their, now grab your ankles! Oh, and if they give you a credit for the additional charge then you have absolutely no argument and that is what custoemer care will do so cramm it in you piehole. Threaten legal action 🤣
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"It don't matter what the contract says! I think they broke it, so therefore they did!"
Please explain to me how getting 35 cents a month per line paid out to you in advance over the course of your entire contract constitutes a "material adverse affect". You'd get laughed right out of court if you tried to sue over this.
Please explain to me how getting 35 cents a month per line paid out to you in advance over the course of your entire contract constitutes a "material adverse affect". You'd get laughed right out of court if you tried to sue over this.
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joshieca said:...shadow223 said:
Actually, VZW did nothing wrong. The T&Cs state that we can make changes to the account, but if it causes a hardship we will let you of the contract. The problem is that our competitors were telling people to use this to get out of the contract so there was a stop put to it. Here's how it works, if you ask to be let out of your contract because of this we will offer a credit for the remainder of the contract, if you still choose to cancel you are NOT fulfilling your contract and will be subject to the ETF.
I agree part of the way, VZW did nothing wrong by adding the fee increase...it is perfectly legal for them to do this...what they DID wrong is by telli
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The price of the plan didn't go up, which is how you put it. The PLAN is $39.99 plus taxes and fees, and it specifically states in the contract that those 2 items are subject to change. This is a change in the taxes and fees portion. I see this $.40 as a change in the fees...
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credit? Ok check this out, Verizon has over 20 million customers....they are going to credit .40$ to all those customers PER month? That is equalling out to over millions and millions of dollars......It also states that they have the right to change services whenever. The notice that was sent out states, that if you do not agree to that, you have every right to go on a month to month term or cancel service with out termination fee. Verizon is a great company but crediting? Cmon
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JLee8390 said:
credit? Ok check this out, Verizon has over 20 million customers....they are going to credit .40$ to all those customers PER month? That is equalling out to over millions and millions of dollars......It also states that they have the right to change services whenever. The notice that was sent out states, that if you do not agree to that, you have every right to go on a month to month term or cancel service with out termination fee. Verizon is a great company but crediting? Cmon
Yeah VZW blew it...most likely they will loose millions over this...factor in the loss of ETF and credits; it would have made more sense for them to say that once you go month-2-month these fees will take place. Very po...
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Let's think about this for a second... You have 37 million lines. Multiply that by .40 and you get just under 15 million. Take 15 million and multiply it by 12, and you get just under 180 million. My guess says that Verizon is not worried about losing a few customers $175.00 in leau of 180 Million a year.
I love Verizon and their customer service, but if a few people leave it is not going to break their hearts.
I love Verizon and their customer service, but if a few people leave it is not going to break their hearts.
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As some one pointed out, that is a LOT of money to bring in. All customers complain about coverage and yada yada yada... if they have an extra 177 million to play with every year, the customer wins in the long run!!!
(ps, i still hate verizon, but love how they pull off some of their business manuvers!!!)
(ps, i still hate verizon, but love how they pull off some of their business manuvers!!!)
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Let us all remember that the .40 is an administrative fee and is fairly low compared to the competition if I remember correctly. Verizon just happens to be enforcing the same charges other carriers have already. Since we put 5 billion into our network every year we at least use the money to enhance the customers experience on the network. If you call to disconnect because of the .40 you will be offered, as said previously, To be credited back the cost of the fee. If you choose to still disconnect you will be advised the etf still is applicable. I happen to deal with a large amount of people who disconnect, I have yet to encounter someone disconnecting for this reason. However I guarantee they will pay the etf or remain a vzw customer with a ...
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With all this talk on the 40 cent charge a month and getting out of contracts, and reps saying no, verizon saying no, I hope this puts into perspective of why you really dont want to be in a contract. If you are in a contract for service, you should put the ETF in a seperate account for each line to use if you so choose to leave. Man, after reading all the forums here and on howard forums, I am glad I am just about out of contract, and I think it will stay that way, it is not worth the headache. I dont even think 7pm nights could get me to sign a new contract.
Trust me, whether it is veriozn or another carrier, if you are not under contract, you will be treated better as they know you can leave whenever, you dont have a contract hangin...
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Trust me, whether it is veriozn or another carrier, if you are not under contract, you will be treated better as they know you can leave whenever, you dont have a contract hangin...
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