Verizon Wireless HANGS UP ON PEOPLE
I had just returned home to Florida from a long trip to Pennsylvania. While in PA, I upgraded my phone and plan at a local Verizon Wirless store. The sales agent seemed very honest and was super helpful. She set my expectations for my next bill to be as normal (39.99 + some text package + tax). I changed my plan to a new plan with more minutes for the same cost. When I opened my bill it was 217.41. I knew it had to be a mistake. First, I called my friend who works customer service for Verizon Wireless. Although she hates when I call to ask about my bill, she suggested I call because my bill may have been "pro rated" causing me to exceed my "partial amount of minutes". Knowing when I was at the store changing my plan this was never discussed ...
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I am sorry that happened. I would recommend speaking with the person who changed your calling plan.
Once again, i'm sorry you have to go through that. I hope it all works out.
Please also consider that the call might have dropped. If she did really hang up on your call then u might feel better that she might get fired for that. VZW has a NO tolerance policy for reps hanging up on customers; so if she really did hang up then she probably wanted to get fired.
Once again, i'm sorry you have to go through that. I hope it all works out.
Please also consider that the call might have dropped. If she did really hang up on your call then u might feel better that she might get fired for that. VZW has a NO tolerance policy for reps hanging up on customers; so if she really did hang up then she probably wanted to get fired.
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They hung up on me too. 😡 One time the rep I was talking to couldn't tell me where the phone I had purchased off the internet and RETURNED weeks prior to our conversation was. He got annoyed after he kept looking and looking for it. I asked him if maybe he could transfer me to a different dept. (He didn't like this) He sighed and put the headset down and after some fumbling noises he hung up on me. 😡
Then another time I was calling to change my billing cycle (more towards the end of the month) I really don't think the girl I was talking to knew what she was doing; everytime I asked her something she kept putting me on hold. I told her that I couldn't wait too much longer cuz my break my almost over, and right before I was going to te...
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Then another time I was calling to change my billing cycle (more towards the end of the month) I really don't think the girl I was talking to knew what she was doing; everytime I asked her something she kept putting me on hold. I told her that I couldn't wait too much longer cuz my break my almost over, and right before I was going to te...
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GhostWolf said:
She must be low in senority to be working such an awful shift until 11:00 pm.
Sorry that happened to you. But, hey! working from 2pm to 11pm isn't necessarily a shift just for low seniority people. There are people who have been with the company for a while that prefer that shift (or similar), depending on their preference and needs in life.
I actually have a shift that ends later than 11pm and it's because I wanted it.
Believe it or not, people with more seniority can act just as unprofessional. Even more so because they are burnt out. These are the people who have been working in customer service for five years and their quality scores and stats are low so they can't go elsewhere...
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If you're actually hung up on by a rep, you can BELIEVE you deserved it. Reps are taking a huge chance by doing it. Something tells me you probably weren't as friendly as you make yourself out to be. If you call in and act like a f**k, nine times out of ten you'll be treated like one. It's just human nature.
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vzw_achiever said:
If you're actually hung up on by a rep, you can BELIEVE you deserved it. Reps are taking a huge chance by doing it. Something tells me you probably weren't as friendly as you make yourself out to be. If you call in and act like a f**k, nine times out of ten you'll be treated like one. It's just human nature.
I agree 100%! With the new monitoring programs and screen captures used this rep is either a huge gambler and not afraid of the odds, or you simply were not acting the way you make it out to be in the post! That is one thing I will never understand about customers! What on Earth makes people think, even for a split-second that acting like a complete asshole, screaming and yelli...
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and then get on a cell phone forum and wait for people to kiss their butt.
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Voice_Of_Logic said:...vzw_achiever said:
If you're actually hung up on by a rep, you can BELIEVE you deserved it. Reps are taking a huge chance by doing it. Something tells me you probably weren't as friendly as you make yourself out to be. If you call in and act like a f**k, nine times out of ten you'll be treated like one. It's just human nature.
I agree 100%! With the new monitoring programs and screen captures used this rep is either a huge gambler and not afraid of the odds, or you simply were not acting the way you make it out to be in the post! That is one thing I will never understand about customers! What on Earth makes people think, even for a split-second that acting lik
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Before I start I would like to say I am using my friends user name Ghostwolf because I do not have a user name on phone scoop. My friend lives in Florida and I was down here on vacation. I work for verizon wireless customer care. I witnessed the call (my friend neglected to post that in the original post--she just said that she called me to ask me what to do) and I am here to tell you that she was by no means even the slightest bit rude to that rep. She remained a soft tone and was very polite. Maybe not friendly (keep in mind she had a major problem with her bill). Being a customer service rep my self, I advised before calling that we are always there to listen and help and I assured her that her issue would be resolved given she treats the...
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By the way, the only reason I did not look at her bill and tell her was the issue was befor she called is because I DO NOT work on vacation. Once I leave my building, I am done. I do not know how my fellow verizon wireless customer service reps can post on phone scoop. My blood pressure rises with every STUPID thing customers say on here. I have read some that just make me want to scream. Its worse than work.
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Free speech allow you to disparage your employer without fear of retaliation. Giving away company secrets, release dates, upcoming promos and other forms of proprietary information... that's what you should be worried about company retaliation for.
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Yeah, you say that, but it sure as heck didn't keep me from being fired by a previous employeer for having stuff on a website that they didn't like (which was not company secrets, or even company related at all).
Sure, I could have sued, with that huge pile of money to pay a lawyer I had laying around, but...
Sure, I could have sued, with that huge pile of money to pay a lawyer I had laying around, but...
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Hum, they did that to you, bro? Thas' damn cold.
Maybe you don' have the money to sue 'em, but there might be groups out there who have a special interest in a case like yours (free speech, internet), an' would be willin' to help you out.
Groups like the ACLU, Electronic Frontier Foundation, etc. Not saying THOSE groups, necessarily, but someone.
Maybe you don' have the money to sue 'em, but there might be groups out there who have a special interest in a case like yours (free speech, internet), an' would be willin' to help you out.
Groups like the ACLU, Electronic Frontier Foundation, etc. Not saying THOSE groups, necessarily, but someone.
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You say the stuff you had on a website was not company secrets, or even company related at all? Well, that's probably why you got fired. A lot of companies have strict policies on what you look at, sites you go to, etc. on a company computer and if you were doing stuff that wasn't work related then that's why you got fired. Is that so hard to understand?
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He didn' say he was WORKING on his site at work or lookin' at it, he jus' said he HAD a website. There's a difference.
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How do you figure? If he wants to have a website fine, have it on your home computer.
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I don' think he wuz usin' his work computer as a server. But if he wuz, then that would be bad.
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Straight up! That would not be the shizzle! Peach out, bro!
HA HA~that was just for you, SystemShock! 🙂
HA HA~that was just for you, SystemShock! 🙂
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I would call back for sure. Almost any rep would refund you the overage charges. I've had this happen to customers and they will almost always issue you a one time courtesy credit. I'm actually surprised the price plan change wasn't back dated to prevent the proration.
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your story makes no sense because if ur plan had more minutes for the same cost u would have gone over regardless of the price plan change. for example, say u were on a 40$ plan for 400 minutes, and u switched to our current plan which give su 450 18 days into your bill cycle.
400/30 = 13.3 minutes per day at ur old plan
18x13.3 = 239 minutes
450/30 = 15 minutes per day
12 x 15 = 180
180+239 = 419
so obviously u werent shorted any minutes, u had more. and seeing as how the plan is the exact same price, there would be no increase in your bill as a result of the change. so what we have here is another person blaming vzw because they cant stay within the priceplan they choose.
and its highly unlikely that u would use most...
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400/30 = 13.3 minutes per day at ur old plan
18x13.3 = 239 minutes
450/30 = 15 minutes per day
12 x 15 = 180
180+239 = 419
so obviously u werent shorted any minutes, u had more. and seeing as how the plan is the exact same price, there would be no increase in your bill as a result of the change. so what we have here is another person blaming vzw because they cant stay within the priceplan they choose.
and its highly unlikely that u would use most...
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Dude, get over it. Ghostwolf was on a 400 min pln for 39.99 and changed to a 450 min plan for 39.99. The way the pro rates worked out...she was only alloted something like 147 min at the end of the month causing her to go over immensely. "so what we have here...." is another vzw employee thinking he knows it all. Thank you.
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I had a lady in verizon customer service on the phone tell me that i need to f***ing deal with my problem and then hung up on me this is rediculous, maybe we got the same b**ch
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Having worked in a number of call centers for various companies, I can confirm that telephone calls mysteriously die without my pressing the "release" button rather often, usually while I am in the middle of a sentance that is guaranteed to confuse the next caller in queue 🤭
Good luck with the prorated bill.
Good luck with the prorated bill.
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I just wanted to say that I work for Radio Shack and I HATE VERIZON WIRELESS. Before I started here I didn't have a cell phone. I felt I should be loyal to my company so I got a phone for 450 minutes and 39.99 a month. My SECOND bill was 311.48. It was my second bill so it cant be blammed on proration charges. I also did not go over my minutes and did not text message. The Verizon reps were RUDE AND ARROGANT....my next stop: cingular!
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OMG, you poor bas****. Thas' HORRIBLE!! You have to work at crappy ol' Radio Shack?!? 😳
An' the billin' mistake don' sound fun either.
An' the billin' mistake don' sound fun either.
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'Cus they're ghetto. 'Cus they don' have very good stuff. 'Cus most of their employees either don' know what they're doin', or don't give two craps 'bout you unless you walk in lookin' like a yuppie w/some serious green. Or they try to slide s*** past you, thinkin' you is dumb. One jerk tried to tell me they only do 2-yr contracts. Yeah bro, an' I wuz born yesterday.
The funny thing is they tryin' to push TVs now. Yo bros, go over to Best Buy an' see what a REAL TV section looks like. 😁
The funny thing is they tryin' to push TVs now. Yo bros, go over to Best Buy an' see what a REAL TV section looks like. 😁
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You can't say that about all radio shacks, or their employees. Just because you had a bad experience with one, doesnt mean they are all like that "bro"... 😉
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I don' know bro, if there's nice knowledgeable supercool Radio Shack reps, then they all hidin' in the back, 'cus I never get to see too many o' them. 😳
Been to a lotta Radio Shacks, nearly all o' them have sucked. I'm sure there's exceptions, I jus' never seem to run into 'em.
Been to a lotta Radio Shacks, nearly all o' them have sucked. I'm sure there's exceptions, I jus' never seem to run into 'em.
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Honestly if it was me I would have treated you the way I treat all of my customers: with respect...that is how it should be! 🙂
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FWIW, I used to work for RS, I left for laregely the same reason.
Everyone was an idiot, and didn't care if they told the truth or not, as long as they got the sale, and the merchandise was not great quality, nor selection. ANY RS isn't going to have the room to have a large selection.
Now, they are killing the heart of their business. They don't even carry ham radios any more. HELLLOOO??? where do they thing the name "Radio Shack" came from????? And their parts selection is getting lower, and relegated more and more to the back of the store....the "sales" type people don't know about the stuff in that section, and if they do know, they don't care and won't help you becuase they won't make any money (commission) on the sale of a $2...
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Everyone was an idiot, and didn't care if they told the truth or not, as long as they got the sale, and the merchandise was not great quality, nor selection. ANY RS isn't going to have the room to have a large selection.
Now, they are killing the heart of their business. They don't even carry ham radios any more. HELLLOOO??? where do they thing the name "Radio Shack" came from????? And their parts selection is getting lower, and relegated more and more to the back of the store....the "sales" type people don't know about the stuff in that section, and if they do know, they don't care and won't help you becuase they won't make any money (commission) on the sale of a $2...
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mupi said:...
FWIW, I used to work for RS, I left for laregely the same reason.
Everyone was an idiot, and didn't care if they told the truth or not, as long as they got the sale, and the merchandise was not great quality, nor selection. ANY RS isn't going to have the room to have a large selection.
Now, they are killing the heart of their business. They don't even carry ham radios any more. HELLLOOO??? where do they thing the name "Radio Shack" came from????? And their parts selection is getting lower, and relegated more and more to the back of the store....the "sales" type people don't know about the stuff in that section, and if they do know, they don't care and won't help you becuase they won't make any money (
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mupi said:...
FWIW, I used to work for RS, I left for laregely the same reason.
Everyone was an idiot, and didn't care if they told the truth or not, as long as they got the sale, and the merchandise was not great quality, nor selection. ANY RS isn't going to have the room to have a large selection.
Now, they are killing the heart of their business. They don't even carry ham radios any more. HELLLOOO??? where do they thing the name "Radio Shack" came from????? And their parts selection is getting lower, and relegated more and more to the back of the store....the "sales" type people don't know about the stuff in that section, and if they do know, they don't care and won't help you becuase they won't make any money (
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SystemShock said:
Its not a rant if its true, bro.
100% incorrect.
Just ask Dennis Miller.
The Best rants are the ones that are true.
I'll let you get back to the Twilight Zone now.
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Dennis Miller don' mean jack ta me.. ever since he started idolizin' George Bush.
Best bust with someone else, 'cus yo' current line is whack.
Best bust with someone else, 'cus yo' current line is whack.
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Of course, even at best buy...at least in Utah... the HD TV's aren't hooked up to an HD signal...
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I don' know, in So Cal at least I seen TVs at Circuit City usin' an HD signal from the Discovery Channel. Looked damn sweet too.
At Best Buy, I haven't even scoped on that yet.. I jus' go "Wowww, look at all the damn teevees.." 🙂
At Best Buy, I haven't even scoped on that yet.. I jus' go "Wowww, look at all the damn teevees.." 🙂
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BEst Buy they have previews of Discovery HD, but every TV I looked at the other day was tuned to channel 4, which is analog, and by definition, NOT high definition. Of course, they have a nice set of distribution amps, and well maintained cable system and so on, so the picture looks better than most TV places....but it is not high def. If you look closely for long enough, you can see analog noise...look especially at places like the transition from text to shadow, or motion; these tend to pixelize on an analog feed.
Then try to change the channel, or just push the "display" button on the remote, it will tell you the channel number and stuff. If the channel number doesn't have a "-" in it (ie 2-1, 4-1, etc), then the TV is tuned to the ...
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Then try to change the channel, or just push the "display" button on the remote, it will tell you the channel number and stuff. If the channel number doesn't have a "-" in it (ie 2-1, 4-1, etc), then the TV is tuned to the ...
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Hum, that's not so smart on their part. You'd think they'd want to pimp the HD as much as possible.
Oh well, when I eventually get my HDTV, I'll ask 'im to put on some HD source. If they can't, I'll go to Circuit City, where they seem to have less probs doin' that. Or Magnolia.
Still, selection-wise, Best Buy is tough ta beat.
Oh well, when I eventually get my HDTV, I'll ask 'im to put on some HD source. If they can't, I'll go to Circuit City, where they seem to have less probs doin' that. Or Magnolia.
Still, selection-wise, Best Buy is tough ta beat.
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I agree, although I have been frustrated in my quest for som erelatively simple things like Y-cables to connect two devices to a single output. I am only going to two, so I don't really need an amplifier with 4 outputs, etc. I did find a four-input, two-output switch, but at $30, its more than I want to spend for that sort of thing, unless it has a "matrix" switcher where any input can connect to any output...
grumble 🙄 😈
grumble 🙄 😈
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If there was an error on VZW's part, your bill would have been fixed. My guess is that you racked up more usage then you expected, used then old excuse that you don't you your phone that much, then decideed the reps were rude and arrogant because they wouldn't give you credit for your mistake. Sorry bud.
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first of all im not a "bud", im a female. Second of all I dont even HAVE my phone, and havent had it for over a month. I lost it and am trying to get it replaced through my insurance. So no, I did not go over my usage.
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mekong77 said:
If there was an error on VZW's part, your bill would have been fixed. My guess is that you racked up more usage then you expected, used then old excuse that you don't you your phone that much, then decideed the reps were rude and arrogant because they wouldn't give you credit for your mistake. Sorry bud.
They fixed her bill so your wrong. There was a true mistake and she was also compensated for being hung up on. Thanks for your unwanted input though 😉
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Back to the issue at hand... I'm interested... what was the outcome of your billing problem? What was the reasoning for the additional charges?
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Thanks for asking. But that is why i'm so upset.....they didnt fix it! they said it was right?? not to mention the fact that they were so rude about it. jeeeeeez...
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What was the reasoning? What were the charges for? Were they showing as overages, downloads, text, etc? If we were saying they were valid charges, there would need to be some sort of detail to justify them as valid.
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The charges stemmed from something that was supposed to be taking care of by verizon weeks ago
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sorry but when all you tell us is in vague terms, it doesn't lend much credence to your story.
There are verizon employees here who may be able to help you, but they will need more than "something that was supposed to be taken care of". It sounds to me, putting two and two together, that you "lost" your phone, someone "found" the phone, and used it, thereby racking up minutes...in other words, there WERE minutes used.
At that point, it becomes a question of whether or not you followed the appropriate procedures for reporting a lost/stolen phones. (I am going on a hypothetical here...so I could be wrong...)
At that point, if you did not follow those procedures, you are technically responsible. If you did follow the procedures, ther...
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There are verizon employees here who may be able to help you, but they will need more than "something that was supposed to be taken care of". It sounds to me, putting two and two together, that you "lost" your phone, someone "found" the phone, and used it, thereby racking up minutes...in other words, there WERE minutes used.
At that point, it becomes a question of whether or not you followed the appropriate procedures for reporting a lost/stolen phones. (I am going on a hypothetical here...so I could be wrong...)
At that point, if you did not follow those procedures, you are technically responsible. If you did follow the procedures, ther...
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Yeah, the vagueness here leads me to believe that this particular person screwed themselves and are blaming the company for it. Just as likely is a scenario in which this line was used by another member of the family who told the customer that it got stolen after they racked up a bunch of minutes on it. Sorry, but Verizon is not the Free Minutes Cellular Happy Company. If you use minutes or text messages or download Get it Now apps, you're gonna have to pay for them unless you can deliver us a good reason why you shouldn't.
The only other thing I can think of is that the person in question lost the phone, put it on suspension, and didn't bother to pay her bill for a few months. Sorry you lost your phone (and out of that "sorry" we've sinc...
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The only other thing I can think of is that the person in question lost the phone, put it on suspension, and didn't bother to pay her bill for a few months. Sorry you lost your phone (and out of that "sorry" we've sinc...
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Hey all,
Sorry I didn't specify my problem into further detail. I was at work on break and had a very short time to write. I have more time now so i'll explain to you step by step what happened, if you don't mind. I bought my phone on September 1st, 2005. On September 12th 2005 I was on break here at work. I was in the bathroom and to make a long story short there is a makeshift sewage system in this building (and boy does it stink, literally). Well, somebody kicked the cover off of the drain to which all of our sewage goes into. My phone fell out of my pocket and into the hole. Now i know I know, i should have had a holster but thats beyond my control now. How could someone have found my phone and used it when it's 10 feet down ...
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Sorry I didn't specify my problem into further detail. I was at work on break and had a very short time to write. I have more time now so i'll explain to you step by step what happened, if you don't mind. I bought my phone on September 1st, 2005. On September 12th 2005 I was on break here at work. I was in the bathroom and to make a long story short there is a makeshift sewage system in this building (and boy does it stink, literally). Well, somebody kicked the cover off of the drain to which all of our sewage goes into. My phone fell out of my pocket and into the hole. Now i know I know, i should have had a holster but thats beyond my control now. How could someone have found my phone and used it when it's 10 feet down ...
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Thanks, that clears up the beginning of the issue, and I'm sorry to hear what happened, but I've looked at the bills and everything (mostly) is spelled out plainly. Monthly charges (plan and features with a monthly charge) are at the top. If it was a charge for usage, it would show in the table of minutes used. If it was an equipment charge, there is an area that says "Equipment charges" near the end of the bill. GIN charges have their own section as do text and pix msgs. 411 calls show up under the minutes used... everything is laid out relatively plainly. Was there a specific area in which the charges showed? It's not that I don't believe you, but working for the company, I know we would have to give you more info than simply "The charges ...
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radioshack19 said:...
Hey all,
Sorry I didn't specify my problem into further detail. I was at work on break and had a very short time to write. I have more time now so i'll explain to you step by step what happened, if you don't mind. I bought my phone on September 1st, 2005. On September 12th 2005 I was on break here at work. I was in the bathroom and to make a long story short there is a makeshift sewage system in this building (and boy does it stink, literally). Well, somebody kicked the cover off of the drain to which all of our sewage goes into. My phone fell out of my pocket and into the hole. Now i know I know, i should have had a holster but thats beyond my control now. How could someone have found my ph
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vzw_achiever said:radioshack19 said:
So let me get this straight, you started service with VZW on the 1st of September, lost your phone in a sh*t hole on the 12th....LMAO!
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As an indirect agent who deals with both customers AND agents over the phone all day long Id like to say may part to defend both...First to the radio shack employee, Im more than disappointed to read that you cant fathom how a two hundred dollar charge could have been racked up on a LOST cell phone! Unless you called customer support and had them suspend service on your cell phone, whoever found your phone is more than capable of racking up thousands of dollars on your account, because you need to CANCEL service on that phone!!!! If you lose your phone and dont inform Verizon, than you are MORE than responsible for not following through. As a radioshack employee you should know this....As for agents hanging up on people I can personally test...
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If you would have read my reply after my inital one, you would have read that i lost my phone where nobody could have found it and racked up my minutes. I am NOT going to explain myself again, trust me..i do work for radio shack and lately i have not had one happy customer with verizon. obviously its not just a few people buddy...!
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I did read your reply, and the fact that it is a "makeshift" sweage system suggests that people are doing things to it, which would present an opportunity for someone to find the phone....
frankly, IMO, this is a good reason to have detailed billing, it somewhat surprised me that this is not included standard...
IN addition to the obvious (that someone may have found the phone; people DO work in the sewage lines, after all), moisture can have unpredicatble results on the electronics in a phone. I had 3 different phones from T-mobile that (without any prompting from external moisture) suddenly decided to lock up, requireing the removal of the battery to restart. At the same time, somehow, the network still thought I was connected to t...
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frankly, IMO, this is a good reason to have detailed billing, it somewhat surprised me that this is not included standard...
IN addition to the obvious (that someone may have found the phone; people DO work in the sewage lines, after all), moisture can have unpredicatble results on the electronics in a phone. I had 3 different phones from T-mobile that (without any prompting from external moisture) suddenly decided to lock up, requireing the removal of the battery to restart. At the same time, somehow, the network still thought I was connected to t...
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Sorry, but the phone is not going to register usage by itself. Sure, it sucks that you thought that no one would recover and use the phone based on the circumstance, but obviously they did. Don't complain that you were biled "incorrectly" when the issue would never have happened had you just followed the proper protocol and just reported the phone lost. Hey you live and learn. Next time, I'm sure you'll be a lot more careful.
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I did have some phones that "registered usage" by themselves.
A Samsung N107, and a Nokia 33-something.
The N107 was replaced, and the new one developed the same problem after the warranty expired, so I got the nokia. Within a couple of months, the nokia was doing the same thing. That's when I dropped T-mobile.
Basically, the phone would lock up while connected, and required pulling the battery to do anything...no key would work. On the N107, even closing the flip was useless. The ONLY solution was to pull the battery, which of course would kill the phone...wait about 30 seconds, and put the battery back in..then the phone would power up and work correctly for a while. Maybe a day, maybe a week, it varied.
However, somehow, w...
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A Samsung N107, and a Nokia 33-something.
The N107 was replaced, and the new one developed the same problem after the warranty expired, so I got the nokia. Within a couple of months, the nokia was doing the same thing. That's when I dropped T-mobile.
Basically, the phone would lock up while connected, and required pulling the battery to do anything...no key would work. On the N107, even closing the flip was useless. The ONLY solution was to pull the battery, which of course would kill the phone...wait about 30 seconds, and put the battery back in..then the phone would power up and work correctly for a while. Maybe a day, maybe a week, it varied.
However, somehow, w...
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I hear ya man. I can see that happening and have heard about it happening, but this is my point. If you pull up the call detail on the bill and the last call on the bill was when the phone was dropped and that call registered like 600 minutes, then I could see the possibility of a credit. If, though, after the phone was dropped, there were more calls made after that point, then it is obvious that the scenario described above would not apply. Also, it is wholly possible that radioshack19 went over her minutes before the phone was lost. Unfortunately, I have a feeling that my summation is the more probable scenario and radioshack19 is just upset that she did not take the time to suspend the phone and now thinks that she should not be resp...
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