New VZW customer happy
Hi,
This is a follow-up post. Just wanted to thank everybody for all the info.
I had never had a cellphone (other than tracfone) so found the whole process intimidating. Doesn't help that the literature says things like "your plan may do X" and "your plan may do y." I could never figure out what was exactly in my plan.
Turns out it really was a bit complicated. Since I'm a govt employee buying a private plan, there was a special deal and requirements so it took me a half day of phone calls to get to the right person who could help me.
During the whole process, EVERYONE I spoke to at VZW was unfailingly polite and helpful (and I required a LOT of help - starting with locking myself out of my phone on day one).
I kept waiting for ...
(continues)
This is a follow-up post. Just wanted to thank everybody for all the info.
I had never had a cellphone (other than tracfone) so found the whole process intimidating. Doesn't help that the literature says things like "your plan may do X" and "your plan may do y." I could never figure out what was exactly in my plan.
Turns out it really was a bit complicated. Since I'm a govt employee buying a private plan, there was a special deal and requirements so it took me a half day of phone calls to get to the right person who could help me.
During the whole process, EVERYONE I spoke to at VZW was unfailingly polite and helpful (and I required a LOT of help - starting with locking myself out of my phone on day one).
I kept waiting for ...
(continues)
...
