LG's are terrible phones, man do I get a bunch of those and Kyoceras coming back. Some are nice but the LG5550 for alltel falls apart month by month. The Lg5000 had major problems and now we have DOA on it.

i was talking mainly about the verizon models, to be more specific, lg4400,lg6000,lg6100,lg8100, lg3200,lg3300 we have sold a rediculous amount of these models and have had very few ever come back, we run into battery issues on the older 4400 but i get countless motorollas in my store weakly with software issues or bad charging port and that goes for every model excluding the 815(so far so good)

The Lg6100 is a major pos! The average customer never gets a chance to understand what a good phone is like.

I think lg is a good product, they just need to do something about that damn stub antenna, doesn't work worth a crap.

yeah we do have reception issues with that one here and there, but compared to some of the alternatives we had available in that catagory( audivox 8910 🤣 and the moto 265/276) I have still had very few complaints about that model compared to the other two. Crap i would say the return rate on those other models was %50 in my location a few months back!

Exactly as you see here a lot of people think lg phones are decent, and thats exactly why J.D. Power stated what they did, because most of the people surveyed were happy with there LG phone. J.D. Power is a national consensus of what people feel and think in general throughout a specific region or nationally. So if for example people are saying one phone company sucks and your seeing these same results from region to region it should tell you something about that company right?

I hear more bad posts about LG than any other handset here. I don't agree but I still see them. Motorola is a close second.

I guess we ain't the average user then. Fo' example, over here I hear a lot of people bein' mad over Verizon cripplin' bluetooth (an' I agree), but real world, I think I've heard maybe one guy complain.

Don' mean we're WRONG, jus' that we ain't Joe or Jose Average.

The real shocka fo' me wasn't LG on top (if you scope the bottom o' da page, it says that the folks survey'd had their phones less than 2 years, so 'phones "built like a tank" wouldn't get as much props), but was that Nokia wuz near the bottom.

Nokia fans are pretty hardcore, dey ain' gonna be too happy 'bout that.

Most Nokia fans are pretty myopic.

I tend to keep my personal beliefs hidden to customers. They deserve an unbiased opinion of a phone based on their needs, not my needs.

I hold JD Powers to be a little less than GOD. Because they will only rate a companies product or service if the company gives it to them for FREE. There is one of the car manufactures, I can't remember which one, that is not even rated by JD because they will not give them any of their cars for FREE. So they are really not that much of an unbiased rating. Pretty much the same store for Consumer Reports. They will rate products by price. The cheapest is not always the best.

The conflict is presented for all those who held up JD Powers for their ratings of Verizon. The evidence was presented that the sampling size was too small yet they still claimed JD Powers was gold.

Many of those same people hated LG. So is JD Powers wrong on this one, the Verizon one or could they (JD Powers) just be as full of it as the rest of the ratings (on a national basis).

Hum bro, how do you know if a sampling size is too small? Are you like a pro statistician?

An' what does some people hatin' LG have to do with anything? Has anyone said, "I hate LG, so I don' believe JD Powers?". Nope. And even if they did, would it mean JD Power was wrong? No again.

I guess I don' scope what your tryin' to prove. Seems like your reachin'. Did JD Power give a thumbs-down to somethin' you like a lot, an' now your mad at them?

Another thing ta scope is that the survey didn' break things down to show the CDMA and GSM results.

So, could be the LG GSM phones are very good (bringin' up the score) and LG CDMA phones are only a'ight. So da survey can be right, without provin' the "Verizon LG haters" totally wrong about LG.

(tho' personally I think the LG haters are trippin' some or are hardcore about a competin' brand, like Moto. I know some folks with CDMA LGs, and their phones seem to be at least a'ight.)

Here is an example I hope makes sense.

Look at the JD Powers survey of wireless users for carrier quality. They surveyed customers in only 14 of the top 100 markets (if memory serves) and less than 1/100th of the users in those markets. Since strength is very regional switching these markets around (or better yet, surveying more customers in every market) could have drastic results.

They only use 4 (or maybe 6) regions. That is hardly specific enough to make determinations.

Now where the conflict lies is those who praise these results as undisputable (and every time a new JD Powers survey comes out you will see those people here) but they don't rip JD Powers for their high rating of LG.

I am uncomfortable with any national rat...
(continues)

You are 100% right on... Even though a lot of the confusion is based on the general consensus thinking 'JD Powers & Ass' is the same as 'Consumer Reports'. Two different entities with two different ways of getting their synopsis' across. I guess certain people are able to look at the criteria used and pose 'how the hell can they get an accurate result using only 5 subscribers out of 50.3 million' (not to exaggerate)...

IMO: I have owned two LGs on the Cingy side of things and never had an issue. The only problem I saw was on the G4050 and that crappy little plastic antennae that was just asking to bust off...

Yeah, lucky to have sold very few of those handsets.

texaswireless said:
Look at the JD Powers survey of wireless users for carrier quality. They surveyed customers in only 14 of the top 100 markets (if memory serves) and less than 1/100th of the users in those markets.

That sounds mo' like Consumer Reports, tho' I could be wrong. An' from what I little I know, you can get an accurate survey surveying 1% of users. Thas' why they have statistical science, to do jus' that. You're never gonna be able to survey every user, no one has the manpower to do it.

I have never said and never will say Verizon and T-Mobile (who rated very high in service quality) aren't good companies, but the survey would make you believe they are virtually the best choic

...
(continues)

Good points but here is where my challenge lyes:

JD Powers and Others lumped Texas in with other states to create a "region" for consumers (and it was JD Powers as I had this similar argument with others when the last report came out) to use in decision making.

Texas overall has pretty below average Verizon coverage (one of their old PrimeCo PCS markets they bought). But when you rate based on a big region Verizon looks better than it is which hurts consumers. Heck, Verizon doesn't even cover 1/2 of the state, only major cities and interstates (unlike their better coverage in CA or something similar).

This goes back to your GSM vs. CDMA argument. How do we know if they suck at GSM and do great with CDMA. JD Powers was very incom...
(continues)

texaswireless said:
JD Powers and Others lumped Texas in with other states to create a "region" for consumers (and it was JD Powers as I had this similar argument with others when the last report came out) to use in decision making.

Texas overall has pretty below average Verizon coverage (one of their old PrimeCo PCS markets they bought). But when you rate based on a big region Verizon looks better than it is which hurts consumers. Heck, Verizon doesn't even cover 1/2 of the state, only major cities and interstates (unlike their better coverage in CA or something similar).

You hadda make me go n' google the JD Power survey, didn' ya Tex? 🙂 Humkay, so I did.

Yeah, dey did lump Texas in with some s...
(continues)

22,000 users, out of 150 million.

Thas' way mo' than political polls, and those are fairly accurate.

If anythin', thats mo' respondees than I thought they used.

Didn't political polls show John Kerry to be the winner?

Not any of the regular polls that I remember. I think you're talkin' the exit polls on the day of, which the networks jumped on too early in a panic push ta "scoop" each other. That wuz the networks screwin' the pooch, not the polls.

The regular polls goin' into election day pretty much all had Bush winnin' by 1 to 4 points, he ended up winnin' by 3. Thas' pretty good accuracy in my book.

I have always thought market by market comparisons yielded the most accurate ratings yet JD Powers relys on huge regions to set their ratings. Verizon is a great carrier but when you lump in poor markets with several good ones of course any carrier will come out smelling like roses.

JD will never settle for market by market because each of the top four consider themselves national carriers. Even though they say they're trying to set higher guidelines so consumers can make more informed decisions when deciding on a carrier instead of saying why not just do whats best for you in the area you live...

I like Telephia for that. That rate markets for coverage, drop calls, etc. in a true market by market comparison. They don't rate customer service thought since that is truly regional and subjective.

Ok, I know I am running the risk of sounding really stupid here, but here goes: What the heck is Telephia?

http://www.telephia.com/ »

Great company for data about individual markets.

I'm guessing you have to be a member to get anything out of that site, because I wasn't finding anything worth while other than press releases.

IDC/IDG (well IDC is a subsiduary of IDG) is another great site that provides wonderful information, however, some of the information you must purchase.

There are also other publications on other websites but you must either purchase or register for those..

or you could always google them and see what happens..

not many people have access to these wonderful reports.. i am sure there are only a small handful of people on here that have access. (i am one of them)

anyway....

in addition to my other post, brokerage firms and other firms have a lot of the type of information regarding cell phones, networks, market and market trends, and other things...

lol..

one more..

you can also try CTIA, Fierce, and other things to help you find information on trends and markets and things of that nature...

That was their website, but if you search telephia you might find their published reports for certain markets.

SystemShock said:
The real shocka fo' me wasn't LG on top (if you scope the bottom o' da page, it says that the folks survey'd had their phones less than 2 years, so 'phones "built like a tank" wouldn't get as much props), but was that Nokia wuz near the bottom.

Nokia fans are pretty hardcore, dey ain' gonna be too happy 'bout that.

Yeah but there is a huge amount of low end nokias! How many companies cary a dollar phone or free phone that comes in the form of a simple candy bar nokia? I am sure those low end phones bring their total quality level down.

But if they are truly rating on quality the base Nokia handsets are usually VERY good quality. Low return rate, great reception. They may not be feature packed but what do you expect for a cheap/free phone.

Quality is very different from quantity of features.

texaswireless said:
But if they are truly rating on quality the base Nokia handsets are usually VERY good quality. Low return rate, great reception. They may not be feature packed but what do you expect for a cheap/free phone.

Quality is very different from quantity of features.

Nokia also seems to have the edge in price/features. You get more for your money with Nokia in my opinion. My wife loves her Nokia and I will probably get one myself next go around.

Well, in the Cingular area the price vs. features would go to Sony Ericsson at this point. Not sure about other carriers.

yeahright said:

SystemShock said:
The real shocka fo' me wasn't LG on top (if you scope the bottom o' da page, it says that the folks survey'd had their phones less than 2 years, so 'phones "built like a tank" wouldn't get as much props), but was that Nokia wuz near the bottom.

Nokia fans are pretty hardcore, dey ain' gonna be too happy 'bout that.

Yeah but there is a huge amount of low end nokias! How many companies cary a dollar phone or free phone that comes in the form of a simple candy bar nokia? I am sure those low end phones bring their total quality level down.

That's a good point. I didn't even think 'bout that.