Cingular's CEO says they need to catch up to Verizon
I just read the article "Getting Cingular up to speed" on business week online.
http://www.businessweek.com/magazine/content/05_45/b ... »
That is the funniest thing i have ever read. I have to applaud Stanley Sigman (CEO of cingular) for being as open and honest as he was in the article.
Just a few things that Sigman says that Cingular (the so called #1 Provider) is behind verizon on:
1. "in metrics like customer service"
2. "Getting business simplified"
3. "Rate of Penetration"
4. "Churn
5. "Addition of Customers"
6. "Return on operations"
7. "Reputation"
8. "Network"
9. "roll-out of high speed network"
Just thought i would let everyone else enjoy a nice laugh at Cingular's expense.
http://www.businessweek.com/magazine/content/05_45/b ... »
That is the funniest thing i have ever read. I have to applaud Stanley Sigman (CEO of cingular) for being as open and honest as he was in the article.
Just a few things that Sigman says that Cingular (the so called #1 Provider) is behind verizon on:
1. "in metrics like customer service"
2. "Getting business simplified"
3. "Rate of Penetration"
4. "Churn
5. "Addition of Customers"
6. "Return on operations"
7. "Reputation"
8. "Network"
9. "roll-out of high speed network"
Just thought i would let everyone else enjoy a nice laugh at Cingular's expense.
...
i can here me now said:...
I just read the article "Getting Cingular up to speed" on business week online.
http://www.businessweek.com/magazine/content/05_45/b ... »
That is the funniest thing i have ever read. I have to applaud Stanley Sigman (CEO of cingular) for being as open and honest as he was in the article.
Just a few things that Sigman says that Cingular (the so called #1 Provider) is behind verizon on:
1. "in metrics like customer service"
2. "Getting business simplified"
3. "Rate of Penetration"
4. "Churn
5. "Addition of Customers"
6. "Return on operations"
7. "Reputation"
8. "Network"
9. "roll-out of high speed network"
Just thought i would let everyone else enjoy a nice laugh at Cing
(continues)
...
i agree he deserves a round of applause for admitting these problems but i still think it is great publicity for verizon from Cingular.
...
I agree. Sigman pretty much admitted that Verizon is the benchmark, and that he's tryin' to get Cingular up to that level.
...
the cool thing is if both companies continue to improve at the currnt rate. Verizon wil be so far ahead of cingy that all they will be able to do is talk about ways to plan to maybe catch up some day. They will just continue saying just two more years.
Even if cingular improves a little more rapidly than lately they will still have a lot of work ahead of them to close in on verizon.
Even if cingular improves a little more rapidly than lately they will still have a lot of work ahead of them to close in on verizon.
...
Cingular better do somethin' pretty soon. The wireless market is startin' to become saturated, to the point where a big part o' growth is comin' from signin' up the kids (family plans).
Once the market becomes totally saturated (everyone's got a cell phone who wants one, pretty much), then the only way you'll get new customers is by population growth (pretty slow) or by takin' another carrier's dissatisfied customers away from 'dem.
In dat new world, things like customer service and network reliability become even mo' important. And even if you're good, the pace of addin' new customers will slow down.
So if Cingular don' get it together soon, Verizon will not only pass 'em an' re-take #1 (in size- Cingular's CEO already admits they ...
(continues)
Once the market becomes totally saturated (everyone's got a cell phone who wants one, pretty much), then the only way you'll get new customers is by population growth (pretty slow) or by takin' another carrier's dissatisfied customers away from 'dem.
In dat new world, things like customer service and network reliability become even mo' important. And even if you're good, the pace of addin' new customers will slow down.
So if Cingular don' get it together soon, Verizon will not only pass 'em an' re-take #1 (in size- Cingular's CEO already admits they ...
(continues)
...
SystemShock said:...
Cingular better do somethin' pretty soon. The wireless market is startin' to become saturated, to the point where a big part o' growth is comin' from signin' up the kids (family plans).
Once the market becomes totally saturated (everyone's got a cell phone who wants one, pretty much), then the only way you'll get new customers is by population growth (pretty slow) or by takin' another carrier's dissatisfied customers away from 'dem.
In dat new world, things like customer service and network reliability become even mo' important. And even if you're good, the pace of addin' new customers will slow down.
So if Cingular don' get it together soon, Verizon will not only pass 'em an' re-take #1 (in siz
(continues)
...
of course you wouldn't be so kind to actually fix the ghetto slang and talk in proper English...
But lets correct one small grammtical error...ah the irony! This gave me a good laugh.
But lets correct one small grammtical error...ah the irony! This gave me a good laugh.
...
Sure. And country hill grit talk is too...
I hope you aren't in sales or c/s. Or if you are, I hope you reserve this "slang" for this board only. My boss takes things to the other extreme. When he is out selling I hear him talking to customers and using words that are 20 characters long. The people just stare at him with a nice blank expression and then come back when they know I will be the only one here.
My wife's son started to talk that ghetto slang...I refused to let him be that way. He complained and argued that it was him just being a teen...but now as a young adult he is thanking me. Alot of his "friends" are so disrespectful of authority. They dress ghetto and talk ghetto and wonder why they can only get jobs at place...
(continues)
I hope you aren't in sales or c/s. Or if you are, I hope you reserve this "slang" for this board only. My boss takes things to the other extreme. When he is out selling I hear him talking to customers and using words that are 20 characters long. The people just stare at him with a nice blank expression and then come back when they know I will be the only one here.
My wife's son started to talk that ghetto slang...I refused to let him be that way. He complained and argued that it was him just being a teen...but now as a young adult he is thanking me. Alot of his "friends" are so disrespectful of authority. They dress ghetto and talk ghetto and wonder why they can only get jobs at place...
(continues)
...
Ghetto's jus' flava, tho' dog. A lotta guys who listen to the music and dress an' talk that way are actually pretty articulate when its required.
Fo' example, one o' the funniest things I saw lately was an old episode of South Park, where Will 'Fresh Prince' Smith's kids come up to him an' say (in a British accent) stuff like, "Oh father, father, we would be ever so happy if we could play and cavort with the neighbor children? Could we please, father dearest?"
Yeah, there are some bone thugs out there that really IS ig'nant, but you got dumb guys everywhere. It ain' hip-hop that made 'em that way.
Fo' example, one o' the funniest things I saw lately was an old episode of South Park, where Will 'Fresh Prince' Smith's kids come up to him an' say (in a British accent) stuff like, "Oh father, father, we would be ever so happy if we could play and cavort with the neighbor children? Could we please, father dearest?"
Yeah, there are some bone thugs out there that really IS ig'nant, but you got dumb guys everywhere. It ain' hip-hop that made 'em that way.
...
crazyeaglefan236 said:...
Sure. And country hill grit talk is too...
I hope you aren't in sales or c/s. Or if you are, I hope you reserve this "slang" for this board only. My boss takes things to the other extreme. When he is out selling I hear him talking to customers and using words that are 20 characters long. The people just stare at him with a nice blank expression and then come back when they know I will be the only one here.
My wife's son started to talk that ghetto slang...I refused to let him be that way. He complained and argued that it was him just being a teen...but now as a young adult he is thanking me. Alot of his "friends" are so disrespectful of authority. They dress ghetto and talk ghetto and
(continues)
...
muchdrama said:
Please welcome the new youth "culture". Everybody sounds dumb as a brick.
Middle-aged folks have always thought so, anyway. In the '60s, they thought 'groovy' was a dumb thing to say. Nuthin's changed.
...
When they get the two networks fully integrated, they will get plenty of customers.
I am about to exercize my NE2 option which means I will be a contract slave to Verizon for another two years. I do this because I want an updated phone, but am not ready to jump to Cingy beacause their net work doesn't yet match Verizon's.
However, in two years, I will jump ship in a heartbeat to get a sim card and a fully functional phone.
This guy from Cingular has a plan, and I think he will clean Verizon's clock unless VZW loses some of their arrogance.
Just my opinion.
I am about to exercize my NE2 option which means I will be a contract slave to Verizon for another two years. I do this because I want an updated phone, but am not ready to jump to Cingy beacause their net work doesn't yet match Verizon's.
However, in two years, I will jump ship in a heartbeat to get a sim card and a fully functional phone.
This guy from Cingular has a plan, and I think he will clean Verizon's clock unless VZW loses some of their arrogance.
Just my opinion.
...
Well dat's the plan, Cingular is goin' to try to be 'best in class' by the end o' 2007. Sigman's officially gone on record. Whether they succeed or fail will determine not only Cingular's fate, but Sigman's fate as CEO as well, no doubt.
In the meantime though, look for Verizon to keep bein' the Harlem Globetrotters to Cingular's New Jersey Generals.
In the meantime though, look for Verizon to keep bein' the Harlem Globetrotters to Cingular's New Jersey Generals.
...
SystemShock said:
In the meantime though, look for Verizon to keep bein' the Harlem Globetrotters to Cingular's New Jersey Generals.
I always thought they were the Washington Generals who were replaced a short while ago by the New York Nationals.
http://en.wikipedia.org/wiki/Washington_Generals »
...
With utmost respect to Verizon's network and the quality, it should be known that Cingular has a larger network to call their own.
In fact, Cingular is in competition with Alltel in many markets where Verizon is not present, so in that regard, when indeed Cingular does build out a 3g network, it would naturally be larger than Verizon's.
Things might be rosey for Verizon today, but the future may be a different story, even for Cingular.
The eventual fact is that Sprint may be the biggest factor in 3g services 3 years from now, when they look into WiMax or a 4g technology, the 2.5 ghz spectrum they have should cover over 80% of the US population according to previous reports.
In fact, Cingular is in competition with Alltel in many markets where Verizon is not present, so in that regard, when indeed Cingular does build out a 3g network, it would naturally be larger than Verizon's.
Things might be rosey for Verizon today, but the future may be a different story, even for Cingular.
The eventual fact is that Sprint may be the biggest factor in 3g services 3 years from now, when they look into WiMax or a 4g technology, the 2.5 ghz spectrum they have should cover over 80% of the US population according to previous reports.
...
storm99 said:
With utmost respect to Verizon's network and the quality, it should be known that Cingular has a larger network to call their own.
Yet suprisin'ly, Verizon's network covers about 20 million mo' people.
On Cingular's site, it says their network covers "over 270 million people."
On Verizon's site, says their network covers 291 million people.
Maybe its da roamin' agreements that allow Verizon to cover more people n' places than Cingular does, but the customer probably don' care. They only care whether or not dey got coverage themselves.
...
but you have to give him credit, he knows his companys faults and is willing to fix them rather then sit on them. I do not have cingular but I was impressed about his commnet towards 3G that he will have a solid coverage rather then a spotty here and there coverage. Thats pretty good and that will keep them in the battle for 3G.
...
ccanady said:
but you have to give him credit, he knows his companys faults and is willing to fix them rather then sit on them. I do not have cingular but I was impressed about his commnet towards 3G that he will have a solid coverage rather then a spotty here and there coverage. Thats pretty good and that will keep them in the battle for 3G.
Before you celebrate too much......
You guys better hope Cingular keeps pace somehow otherwise Verizon will rightfully RAISE prices.
I would. They could command more money being the better more reliable company like Toyota.
Verizon could raise rates $5 per plan and have good reason using Sigmans own words.
...
is that towards me? I never celebrated and was actually giving cingy props not verizon. I have neither as my provider but comes January I will be a Verizon customer and the proud owner of a Treo 700 🙂
*woot woot*
*woot woot*
...
Or Verizon could jus' go the route they have been, matchin' Cingular's pricing and flat-out killin' them in net adds.
If it ain' broke...
If it ain' broke...
...
TenMidgits said:ccanady said:
but you have to give him credit, he knows his companys faults and is willing to fix them rather then sit on them. I do not have cingular but I was impressed about his commnet towards 3G that he will have a solid coverage rather then a spotty here and there coverage. Thats pretty good and that will keep them in the battle for 3G.
They could command more money being the better more reliable company like Toyota.
Before you start bringing up this damn Toyota vs. GM thing again, you may want to read this article
http://www.post-gazette.com/pg/05298/594326.stm »
I have taken the liberty to post the portion of the article about Toyota that I ...
(continues)
...
SForsyth01 said:...TenMidgits said:ccanady said:
but you have to give him credit, he knows his companys faults and is willing to fix them rather then sit on them. I do not have cingular but I was impressed about his commnet towards 3G that he will have a solid coverage rather then a spotty here and there coverage. Thats pretty good and that will keep them in the battle for 3G.
They could command more money being the better more reliable company like Toyota.
Before you start bringing up this damn Toyota vs. GM thing again, you may want to read this article
http://www.post-gazette.com/pg/05298/594326.stm »
I have taken the liberty to post the portio
(continues)
...
SForsyth01 said:...TenMidgits said:ccanady said:
but you have to give him credit, he knows his companys faults and is willing to fix them rather then sit on them. I do not have cingular but I was impressed about his commnet towards 3G that he will have a solid coverage rather then a spotty here and there coverage. Thats pretty good and that will keep them in the battle for 3G.
They could command more money being the better more reliable company like Toyota.
Before you start bringing up this damn Toyota vs. GM thing again, you may want to read this article
http://www.post-gazette.com/pg/05298/594326.stm »
I have taken the liberty to post the portio
(continues)
...
hey, the cingular's ceo has guts and at least he tells the world that cingular is suffering to the allmighty verizon, becuase it is true...
now, since he has identified those problems, can he turn the company around?
those 9 things that was mentioned are all very critical but i only think one thing stands out that will trigger the rest to follow. that is a better network.. once you have a better network those other 8 things will come.. everyone will pay a little bit more money and come to verizon becuase they have the best network and they advertise it.. their reputation is the best becuase of that network and that is why they continue to have net ads of about 1.45-1.9 million per quarter and will continue to do so at the hands of str...
(continues)
now, since he has identified those problems, can he turn the company around?
those 9 things that was mentioned are all very critical but i only think one thing stands out that will trigger the rest to follow. that is a better network.. once you have a better network those other 8 things will come.. everyone will pay a little bit more money and come to verizon becuase they have the best network and they advertise it.. their reputation is the best becuase of that network and that is why they continue to have net ads of about 1.45-1.9 million per quarter and will continue to do so at the hands of str...
(continues)
...
i can here me now said:...
I just read the article "Getting Cingular up to speed" on business week online.
http://www.businessweek.com/magazine/content/05_45/b ... »
That is the funniest thing i have ever read. I have to applaud Stanley Sigman (CEO of cingular) for being as open and honest as he was in the article.
Just a few things that Sigman says that Cingular (the so called #1 Provider) is behind verizon on:
1. "in metrics like customer service"
2. "Getting business simplified"
3. "Rate of Penetration"
4. "Churn
5. "Addition of Customers"
6. "Return on operations"
7. "Reputation"
8. "Network"
9. "roll-out of high speed network"
Just thought i would let everyone else enjoy a nice laugh at Cing
(continues)
...
