Just a quick question for you call center workers. I work in a call center for an extended warranty company that handles electronics, and appliances. How often do you have customers threaten to sue or contact legal counsel, when they dont get their way? It seems with me its atleast every 2 to 3 calls. And what do you say without saying "go ahead". Oh and I love it when they have their lawyers call in and act like we should be scared of them.